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Customer Experience Head

Sprout Solutions

3.1
7 reviews
Sprout Solutions
Job Type   /   Job Level
Full-time   /   Manager
Company Location
Philippines
Scope

  • Own the end-to-end customer experience across all channels
  • Design and improve customer journeys from onboarding to after-sales support
  • Handle customer complaints, escalations, and service recovery processes
  • Work closely with operations, sales, and product teams to fix service gaps
  • Build customer feedback systems and track satisfaction metrics
  • Drive initiatives that improve customer retention and loyalty
  • Identify pain points and turn them into process improvements
  • Lead customer service or experience teams across regions or units

Qualifications

Minimum Qualifications:

  • Strong experience in customer service, CX, or service operations roles
  • Good understanding of customer behavior and service design
  • Proven ability to improve service processes and customer satisfaction
  • Strong communication and stakeholder management skills
  • Experience leading frontline or support teams
  • Data-driven mindset with ability to interpret customer insights
  • Calm, patient, and solution-oriented approach
  • Experience in service-heavy industries is a plus
Jobs in Philippines   »   Jobs in Dumaguete, Central Visayas, Philippines   »   Customer Experience Head

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