Total 15 CEO / General Management job vacancies in Sepang, Kuala Lumpur

销售管理专员

职位概述

负责公司内部销售管理及对外采购流程的执行。

主要职责

销售管理

• 通过公司销售管理系统向集团提交报价单及合同报批；

• 与集团总部沟通，确保所有文件符合内部政策及流程要求

• 支持销售管理政策的实施，并向销售团队传达相关更新

• 管理所有销售订单，并妥善归档销售合同等正式文件• 处理与销售运营相关的其他事务

采购与运营

• 协助项目经理开展外包流程，包括需求整理、招标及合同执行

• 负责外包及采购相关付款申请等事项

任职要求

• 工商管理、人力资源、管理或相关专业大专及以上学历

• 熟练使用 Microsoft Office（Word、Excel、PowerPoint）等常用的办公软件

• 具备良好的人际沟通能力及多任务处理能力• 愿意在组织中学习与成长

• 中文（普通话），读写流利，与中国相关方沟通

Sales Management Executive

Job Summary

Provide administrative and operational support for sales management and procurement processes, ensuring compliance with company policies and smooth coordination with internal and external stakeholders.

Key Responsibilities

Sales Management

· Submit quotations and contracts to the Group via the company’s sales management system

· Liaise with the Group to ensure all documentation complies with internal policies and procedures

· Support the implementation of sales management policies and communicate updates to the sales team

· Manage product orders and maintain proper filing of sales contracts

· Handle other administrative matters related to sales operations

Purchasing & Operations

· Assist project managers in outsourcing processes, including requirements, bidding, and contract execution

· Process outsourcing and procurement-related payments

Requirements

· Diploma or above in Administration, HR, Management, or related fields

· Proficient in Microsoft Office (Word, Excel, PowerPoint)

· Experience or willingness to learn administrative functions, including basic accounting/HR knowledge

· Good interpersonal and multitasking skills

· Willing to learn and grow within the organization

· Able to read and write Mandarin to liaise with Chinese counterparts

Benefits

• Competitive salary with attractive commission scheme 
• Training, mentorship, and career development opportunities 
• Exposure to global enterprise clients 
• Friendly and collaborative working environment

職位描述

• 客戶關係管理：作為客戶的主要聯絡人，特別是一級/企業客戶，確保及時溝通活動狀態和計畫。
• 績效追蹤與報告：監控、報告和審查活動進度，向管理層提供詳細的每週/每月更新，並向客戶提供定期報告。
• 續約與合約管理：主動與現有客戶溝通，探討續約機會並管理新的合約協議。
• 銷售線索驗證：在內部分發之前，透過陌生/熟人電話聯繫行銷活動（例如，Facebook/公司網站）中的潛在買家線索，以驗證資訊的準確性。
• 客戶入職支援：執行新客戶的入職流程，處理諮詢，並透過與內部團隊協調來協助海外客戶。
• 資料管理：準確記錄和維護所有活動和溝通狀態資料。
• 語言技能（必備）：精通粵語和國語，以便與海外客戶（香港、中國大陸）溝通。同時需具備良好的英語能力。
• 軟體熟練程度：精通所有微軟辦公室軟體，尤其是 PowerPoint 和 Excel。
• 溝通與人際溝通能力：具備優秀的內部和外部溝通能力，能夠為不同的利害關係人提供清晰的目標和指導。
• 教育背景：商業相關領域的學位/文憑。
• 行業經驗：擁有房地產和/或網站/房源入口網站帳戶管理經驗。
• 技術技能：具備 Salesforce 和 Tableau 使用經驗。
• 其他經驗：具備專案管理經驗，並對人工智慧感興趣。

申請連結：https://jobs.persolmalaysia.com/detail/38636?apply_id=38636&utm_source=jobstore&utm_medium=sponsored

聯絡信箱：[email protected]

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

Job Description

• Client Relationship Management: Serve as the main point of contact for clients, especially Tier 1/Corporate accounts, ensuring timely communication on campaign status and plans.
• Performance Tracking & Reporting: Monitor, report, and review campaign progress, providing detailed weekly/monthly updates to management and recurring reports to customers.
• Renewal & Contract Management: Proactively engage with existing consumers to discuss renewal opportunities and manage new contract agreements.
• Sales Lead Verification: Conduct cold/warm calling to verify potential buyer leads from marketing campaigns (e.g., Facebook/Company Websites) before internal distribution, ensuring accuracy of information.
• Client Onboarding Support: Execute onboarding for new consumers, handling inquiries and assisting overseas clients by coordinating with internal teams.
• Data Management: Accurately record and maintain all campaign and communication status data.
• Language Skills (Compulsory): Excellent command of Cantonese and Mandarin to liaise with overseas consumers (Hong Kong, China). Proficiency in English is also required.
• Software Proficiency: Knowledge in all Microsoft Office applications, especially PowerPoint and Excel.
• Communication & People Skills: Excellent communication skills for internal and external liaison, with the ability to provide clear goals and guidance to various stakeholders.
• Education: Degree/Diploma in a business-related field.
• Industry Experience: Experience in Real estate and/or Website/listing portal account management.
• Technical Skills: Experience with Salesforce and Tableau.
• Additional Experience: Project Management experience and interest in AI.

Apply Link: https://jobs.persolmalaysia.com/detail/38636?apply_id=38636&utm_source=jobstore&utm_medium=sponsored

Contact Email: [email protected]

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

銷售管理專員

職位概述

負責公司內部銷售管理及對外採購流程的執行。

主要職責

銷售管理

• 透過公司銷售管理系統向集團提交報價單及合約報批；

• 與集團總部溝通，確保所有文件符合內部政策及流程要求

• 支援銷售管理政策的實施，並向銷售團隊傳達相關更新

• 管理所有銷售訂單，並妥善歸檔銷售合約等正式文件• 處理與銷售營運相關的其他事務

採購與營運

• 協助專案經理進行外包流程，包括需求整理、招標及合約執行

• 負責外包及採購相關付款申請等事項

任職要求

• 工商管理、人力資源、管理或相關專業大專及以上學歷

• 熟練使用Microsoft Office（Word、Excel、PowerPoint）等常用的辦公室軟體

• 具備良好的人際溝通能力及多任務處理能力• 願意在組織中學習與成長

• 中文（國語），讀寫流利，與中國相關方溝通

Sales Management Executive

Job Summary

Provide administrative and operational support for sales management and procurement processes, ensuring compliance with company policies and smooth coordination with internal and external stakeholders.

Key Responsibilities

Sales Management

· Submit quotations and contracts to the Group via the company's sales management system

· Liaise with the Group to ensure all documentation complies with internal policies and procedures

· Support the implementation of sales management policies and communicate updates to the sales team

· Manage product orders and maintain proper filing of sales contracts

· Handle other administrative matters related to sales operations

Purchasing & Operations

· Assist project managers in outsourcing processes, including requirements, bidding, and contract execution

· Process outsourcing and procurement-related payments

Requirements

· Diploma or above in Administration, HR, Management, or related fields

· Proficient in Microsoft Office (Word, Excel, PowerPoint)

· Experience or willingness to learn administrative functions, including basic accounting/HR knowledge

· Good interpersonal and multitasking skills

· Willing to learn and grow within the organization

· Able to read and write Mandarin to liaise with Chinese counterparts

好處

• 具競爭力的薪資和優缺點的佣金方案
• 培訓、指導和職業發展機會
• 接觸全球企業客戶
• 友善協作的工作環境

Responsibilities:

• Act as the point of contact between the manager and internal/external clients.
• Screen and direct phone calls and distribute correspondence.
• Handle requests and queries appropriately.
• Manage diary and schedule meetings and appointments.
• Make travel arrangements.
• Take dictation and minutes.
• Source office supplies.
• Produce reports, presentations and briefs.
• Devise and maintain office filing system.

• Requirements: Proven work experience as a personal assistant.
• Knowledge of office management systems and procedures.
• MS Office and English proficiency.
• Excellent organisational and time management skills.
• Up-to-date with latest office gadgets and applications.
• Ability to multitask and prioritize daily workload.
• Excellent verbal and written communications skills.
• Discretion and confidentiality.
• At least a High School diploma.
• Possess at least a Diploma or higher in Business Studies or certification would be considered an advantage.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave

職責：

• 作為經理與內部/外部客戶之間的聯絡人。
• 篩選和轉接電話，分發信件。
• 妥善處理請求和查詢。
• 管理日程安排，安排會議和約會。
• 安排行程。
• 聽寫並記錄會議紀錄。
• 採購辦公用品。
• 撰寫報告、簡報和簡報。
• 設計並維護辦公室文件系統。

• 要求：具備擔任私人助理的實際工作經驗。
• 熟悉辦公室管理系統和流程。
• 熟練微軟辦公軟體和英語。
• 優秀的組織能力和時間管理能力。
• 掌握最新的辦公設備和應用程式。
• 能夠同時處理多項任務並合理安排日常工作優先順序。
• 優秀的口頭和書面溝通能力。
• 謹慎保密。
• 至少要有高中畢業文憑。
• 擁有商業研究相關專業的文憑或更高學歷，或持有相關證書者優先考慮。

福利待遇

• 津貼（旅費、交通費等）
• 醫療保險
• 個人休假

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients' commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space.

The part you will play

As the Assistant Team Lead  you will be responsible for driving the top-line growth of our business in Malaysia; ranging from building up and mentoring key account managers, liaising closely and building ambition plans with top brand/seller partners, developing processes to ensure ecommerce success for brand and seller partners, conducting regular analysis to understand the impact of category/brand decisions in performance and implementing regional/local initiatives to drive growth.

As an Assistant Team Lead (eCommerce Brand Management), you will take charge of:

• Ensure that all brand and store KPIs are met on time.
• Analyze sales performance and advise clients on how to grow their ecommerce sales in a sustainable way. Drive sales through stock availability, pricing competitiveness, innovative promotional schemes, effective merchandising and targeted assortment growth.
• Grow revenue and profitability for Intrepid by partnering with Business Development on offering new value adding services to clients, optimizing commercial terms with existing clients and scaling existing operational processes.
• Maintain close relationships with both brands and ecommerce platforms. Interact daily with partners to ensure timely and effective implementation of strategy.
• Coach and develop your team members.
• Developing cross-functional strategy to grow sellers' business and ensure smooth operations;
• Managing pricing competitiveness, assortment, stock availability of key products offered by the sellers.

What we are looking for - the ideal profile

• University degree
• Proficient in English
• Minimum 6-8 years of relevant work experience in Ecommerce, ideally with a platform (Lazada / Shopee), with another enabler, or with a brand or distributor.
• Strong interpersonal, relationship and communication, listening and negotiation skills.
• Strong ecommerce knowledge and analytical skills.
• Network with ecommerce platforms in Malaysia.
• Commercial performance-driven mindset, flexible & collaborative attitude, looking to make an impact and thriving in a fast-paced start-up environment.
• Experience in ecommerce campaign plans.

Due to ongoing growth at Radius, we are looking for a Senior Account Management Advisor  to join our team at our office in Kuala Lumpur, Malaysia.

In this role, you will be selling our fuel cards into the Malaysia market and will enjoy a varied role with fantastic opportunities to progress and develop your career.  

Key Responsibilities

• Serve as the main point of contact for assigned customers.
• Build and maintain trusted advisor relationships by proactively anticipating customer needs.
• Identify and resolve potential blockers to ensure continuous use of Radius products.
• Monitor and analyse customer product usage to forecast and track sales metrics.
• Drive revenue growth through upselling and cross-selling to existing clients.
• Generate referrals from existing customers to expand the client base.
• Reduce customer attrition by engaging and negotiating with customers considering account closure.
• Liaise with internal departments to ensure customer requirements align with company objectives.
• Provide cross-departmental support on an ad-hoc basis.
• Respond to customer enquiries promptly in line with target service levels.
• Resolve customer issues through effective escalation management and follow-up.
• Track and manage emails related to performance reviews.
• Support report generation, data gathering, and data cleansing activities as required.
• Maintain an average talk time of approximately 2.5 hours per day.

Leadership & Customer Service Oversight Responsibilities

• Train, coach, and mentor Customer Service Representatives to achieve service level agreements (SLAs), effectively manage customer enquiries, and deliver a high standard of customer support.
• Support the resolution of complex customer escalations and ensure timely issue resolution.
• Optimise Salesforce utilisation and configuration to improve ticket management, customer profile maintenance, workflow efficiency, and cross-selling opportunities.
• Collaborate closely with Sales, Credit, and Customer Service teams to ensure a seamless end-to-end customer journey.
• Monitor customer service performance metrics and identify opportunities for process improvements and enhanced customer satisfaction.
• Promote best practices across customer service and account management functions to support business objectives and customer retention.

   

About Aura by Hex Trust

Aura by Hex Trust is the private wealth business of Hex Trust. We bring institutional-grade digital asset infrastructure - custody, trading, yield, structured products - to high net worth (HNW) individuals and family offices, delivered through a Relationship Manager–led model backed by an easy-to-use app.

The wealth opportunity in digital assets is one of the most underserved segments in the industry. HNW clients want exposure but lack a trusted, regulated, full-service partner. Aura fills that gap, combining the security and licensing of Hex Trust with the personal service private clients expect.

About Hex Trust

Hex Trust is a fully-licensed digital asset financial institution building the infrastructure institutions use to operate in crypto. Custody, staking, capital markets, investment solutions, payments, fiat ramping, RWAs, and tokenization — all on one regulated platform.

Founded in 2018, we're licensed across multiple jurisdictions (HK, SG, Dubai, SVG). As institutional capital moves into crypto and the RWA and payments narratives accelerate, we're one of the few players who can serve institutions as a fully-regulated, one-stop-shop partner. We serve 600+ institutional clients globally: funds, family offices, banks, foundations, token issuers, payment firms, OTC desks, and corporates.

We're well-capitalized, growing consistently, and built on a sustainable model. We operate 24/7 from hubs in Hong Kong, Singapore, Dubai, and Vietnam.

You'll work alongside a senior commercial team, own real institutional relationships, and get exposure to the most active parts of the market. We're scaling fast. If you want to sell into the institutional side of crypto at a firm that's actually licensed to do it, this is the place.

Position Summary

We offer an attractive, formula-based, uncapped bonus structure tied directly to revenue, paid quarterly.

As a Relationship Manager at Aura, you'll originate and grow your own book of HNW and family office clients on a fresh platform. You'll have direct access to the full Hex Trust group - institutional products, regulated infrastructure, and senior leadership -  and real influence over product direction as we scale.

This is an early-stage hire. If you're an experienced wealth or sales professional looking to build something rather than inherit it, this is the seat.

Duties & Responsibilities

• Establish and grow long-term relationships with HNW clients , family offices, and private wealth channels, contributing to increased AUM, trading volume, and product adoption
• Cultivate and expand partnerships with relevant distribution partners and intermediaries to further drive growth in AUM.
• Lead prospect and client meetings, clearly articulating Hex Trust’s value proposition and capturing feedback for continuous improvement.
• Identify cross-selling opportunities across trading, structured products, and lending solutions to deepen client engagement.
• Work with Marketing Team to identify and support activities designed to attract and activate client base
• Oversee smooth onboarding and ongoing relationship management in collaboration with compliance, legal, and operations.
• Deliver best-in-class, white-glove service—positioning Hex Trust as a trusted partner for private clients and family offices in digital assets.
• KPIs: No. of clients, Revenue, Assets on Platform, Net New Money

• 5–15 years of experience in relationship management, private banking, wealth management, and/or institutional/crypto financial services.
• Demonstrated success in growing AUM and managing sophisticated private clients or family office accounts.
• Strong knowledge of financial markets and investment products; digital asset familiarity required.
• Proven ability to deliver high-touch, client-first service in a demanding environment.
• Excellent communication, presentation, and negotiation skills with credibility in front of senior stakeholders.
• Entrepreneurial, adaptable, and proactive in identifying solutions and opportunities.
• Fluency in English required; additional languages (e.g., Mandarin, Arabic) are highly valued.
  
  

Candidates who do not tick all the boxes are still encouraged to apply, those with less experience will still be considered for the position but with relevant adjustments to seniority.

• Prepare employment letters, register new hires for medical insurance, and update internal HR systems. Maintain accurate employee records and personal files (P-files).
• Support background checks and visa applications for new hires.
• Handle HR-related billing and reporting across Asia countries.
• Manage HR operations across Asia region (including probation tracking, contract renewals, job changes, terminations and more)
• Work closely with the business leaders as a strategic partner on HR matters.
• First point of contact for employees & managers to provide support for individual needs on HR processes.
• Prepare monthly payroll instruction file with supporting documents as per local legislations.
• Take initiatives to improve overall effectiveness of HR processes.

PURPOSE OF THE FUNCTION

The Executive, Facilities Management is responsible for ensuring the safe, reliable, compliant, and efficient operation of all building operation systems within the shopping mall, including fire alarm, CCTV, card access, PA, plumbing, electrical, toilet equipment, electrical distribution. The role supports business continuity, tenant satisfaction, asset performance, and full compliance with statutory and operational standards.

JOB DESCRIPTION

Responsible

1. Execute and oversee daily operations and maintenance of M&E systems to ensure optimal performance, safety, and minimal downtime.
2. Supervise contractors and vendors for M&E works, ensuring compliance with scope, specifications, safety requirements, and quality standards.
3. Monitor and upgrade preventive, corrective, and predictive maintenance programs for all M&E systems.
4. Ensure compliance with statutory and regulatory requirements (DOSH, Bomba, Suruhanjaya Tenaga, OSHA, IKANO) through inspections and audits.
5. Prepare, review, and maintain maintenance records, technical reports, and documentation for audit and management purposes.
6. Monitor and manage work orders via CMMS (e.g., Yardi) to ensure timely execution and closure.
7. Coordinate and respond to tenants and internal teams to resolve M&E-related issues and ensure service continuity, and attend management, departmental, and cross-functional meetings.
8. Attend fit-out pre-opening inspection, event inspection and conduct routine inspections of electrical and mechanical systems to identify defects, risks, and improvement opportunities.
9. Support project works, upgrading, and system improvement initiatives related to M&E services.
10. Support energy management and sustainability initiatives, including monitoring of electrical consumption and system efficiency.
11. To transfer technical knowledge, operational procedures, and best practices from Executive-level staff to Technicians, ensuring consistent performance, safety compliance, and skill development.

Accountable

1. Ensure the overall performance, reliability, and availability of M&E systems including electrical distribution, HVAC, MV systems, plumbing, fire protection, lifts, and escalators.
2. Compliance with statutory and safety requirements including Local Authorities, DOSH, Bomba, Suruhanjaya Tenaga, OSHA, and MyTOWN SOPs.
3. Planning, execution, and effectiveness of preventive maintenance programs for M&E systems.
4. Management of M&E breakdowns, fault response, and minimization of operational and tenant impact.
5. Asset lifecycle management, energy efficiency performance, and maintenance cost control.

Contribute

1. Provide technical input for M&E system upgrades, retrofitting, and asset replacement planning.
2. Support Assistant Manager in maintenance planning, budgeting, and cost optimization.
3. Contribute to root cause analysis (RCA) and continuous improvement of M&E system reliability.
4. Support coordination during mall events, peak periods, and emergency situations.
5. Assist in improving SOPs, maintenance procedures, and safety practices for M&E operations.

Due to ongoing growth at Radius, we are looking for Interns to join our team at our office in Kuala Lumpur, Malaysia.

Here’s what you will be doing:

• Attend client presentations and participate in client discussions
• Participate and/or lead client discovery calls
• Collaborate with leadership to develop account campaigns
• Assist in the preparation of and attend business reviews with clients
• Attend weekly/monthly Account Management meetings
• Learn a variety of sales tools used for documentation, tracking, and reporting
• Research industry publications and prepare weekly summaries

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/

Summary
The Senior Executive, Cost Management plays a vital support role in maintaining financial discipline and operational profitability across the Freighter portfolio and Third-Party (3P) business segments.

This role is responsible for executing day-to-day financial routines, maintaining visibility on cost performance, minimizing cost leakages, improving P&L predictability, and ensuring robust governance to support informed commercial decision-making.

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

Key Responsibilities

• Cost Management & Analysis
• Execute the standardized processes for capturing and analyzing operational costs, including fuel, handling, navigation, leasing, chartering, and interline costs.
• Conduct regular variance analysis to identify cost leakages, inefficiencies, and opportunities for margin improvement.
• Maintaining full cost and P&L mapping for both Freighter operations and the Third-Party (3P) business.
• Evaluate cost structures and margin performance of 3P and Freighter operations to support commercial reviews.
• Coordinate with Sales, Network Planning, Revenue Management, and Operations to align pricing strategies with commercial objectives.
• Analyze market trends and internal data to identify cost-saving opportunities and risks.
• Budgeting, Forecasting & Reporting
• Assist in the preparation of Freighter and 3P forecasting to feed into the broader Financial Planning & Analysis (FP&A) processes.
• Maintain dashboards and templates for tracking costs and analyzing budget-to-actual variance.
• Ensure clear and consistent cost reporting is available for the Freighter and 3P business lines to drive accurate cost ingestion for cargo and solutions businesses.
• Provide data-driven insights to improve the visibility of route, capacity type, and partner profitability.
• Governance & Financial Operations
• Manage the periodic invoice and cost review process, collaborating with Finance, Operations, and Commercial teams to ensure accuracy.
• Support Finance in ensuring accurate monthly accruals, revenue recognition, and cost allocation specific to freighter and 3P operations.
• Assist in the development of Standard Operating Procedures (SOPs) for cost control and governance.
• Support the evaluation of commercial agreements to propose improvements in contract structures and commercial terms.
• Support process improvements, automation, and digital initiatives related to pricing and cost management.

Qualifications & Requirements

• Bachelor’s degree in Finance, Business, Economics, Aviation Management, Supply Chain, or a related field.
• Minimum 3–5 years of experience in cost management, pricing, revenue management, financial analysis, or commercial finance, preferably within the airline, air cargo, or logistics industry.
• Experience with budgeting, forecasting, and handling large datasets is essential.

Skills & Competencies

• Strong analytical and numerical skills with attention to detail.
• Good commercial judgment and structured problem-solving ability.
• Effective communication and stakeholder management skills.
• Ability to work independently while managing multiple priorities.
• Advanced proficiency in Excel, Google Sheets, SQL, and data analysis tools.
• Familiarity with airline cost structures (fuel, handling, landing fees, etc.) is highly advantageous.
• Ability to interpret financial data and translate it into actionable operational insights.

Personal Attributes

• Commercially minded with a proactive and collaborative approach.
• Comfortable working in a fast-paced, deadline-driven environment typical of a startup/logistics company.
• Willingness to learn and adapt to evolving market and network dynamics.

Job Description:

• Responsible for answering, resolving customer issues, and upselling through call/chat/email within a growing customer base.
• Identify and relate with various customer needs and scenarios.
• Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
• Remain updated in client and industry led processes, technology applications, utilities, and products.
• Utilize various client-based tools and applications for customer management and servicing.
• Transfer customers to appropriate departments when required.
• Conduct data entry, documentation, and case management.
• Work and partner with others within a team-based environment.
• Achieve and maintain required metrics and goals.
• Requires good English skills, excellent in Mandarin and Cantonese speaking.
• Able to read and write in Mandarin and English.
• Require sales background and IT technical skills.
• The role is 100% sales and technical support with account management, comes with f ixed basic, allowances etc.

Technical Skills:

• Expertise in web hosting technologies including content management systems commonly used to operate a website such as WordPress or Joomla
• Familiarity with website scripting languages such as PHP
• Familiarity with databases such as MySQL
• Familiarization on network protocols like SSH, FTP and SFTP
• Knowledge in SSL, DHCP, DNS, TCP/IP, Internal Server Error and Resolution
• Extensive knowledge of internet technology required
• Excellent computer skills specifically using a CRM database system
• Strong and accurate data entry skills are required

Will be the nerve center of our customer support operations. You'll monitor real-time performance across phone, chat, and email channels, proactively identifying and resolving service level deviations before they impact customers. You'll lead a team of real-time analysts, coaching them to excellence while serving as the primary escalation point for operational challenges. Your decisions will balance customer experience, employee wellbeing, and business efficiency. You'll create and maintain playbooks for intraday management, execute tactical interventions including schedule adjustments and overtime management, and collaborate with Planning, Scheduling, and Operations teams to optimize resource allocation. You'll analyze performance metrics, identify patterns, and drive continuous improvement across all aspects of workforce management.