Total 197 service centre manager job vacancies in kuala belait

Key responsibilities:

• Client & Account Management: Manage and cultivate relationships with a portfolio of enterprise clients and IP licensors, serving as their primary point of contact.
• Business Development: Actively identify and pursue new business opportunities in IP licensing, brand collaboration, and promotional merchandise to achieve and exceed sales targets.
• Sales Strategy & Execution: Develop and implement effective sales strategies for key accounts, from lead generation and pitching to negotiation and closing deals.
• Project Collaboration: Work closely with internal design and production teams to ensure the successful execution and delivery of client projects, meeting their branding and merchandise needs.
• Market Analysis: Stay current with industry trends, competitor activities, and new opportunities within the IP licensing and corporate gift markets to provide strategic advice to clients.

Requirements:

• 5+ years of sales or account management experience, preferably in corporate gifts, promotional products, or IP licensing.
• Proven track record of managing large enterprise accounts and consistently exceeding sales targets.
• Strong understanding of IP licensing processes, including royalty structures and brand partnership agreements.
• Exceptional negotiation, communication, and client relationship management skills.
• Self-motivated and results-oriented, with the ability to work independently and lead new initiatives.
• Excellent command of both written and spoken English and Chinese (Cantonese and Mandarin).
• Direct experience in IP licensing will be a significant advantage.
• Experience working in agency , event activation, licensing or marketing firm who are used to serve different brands and have strong networks with current customers, will be huge advnatage

Offers:

• Attractive package + performance & year end bonus
• Five-day work
• Medical insurance coverage + Birthday Leave

職位概述

• 財務經理負責監督餐飲業務的財務運營，確保財務報告準確無誤、成本控管到位並遵守公司政策。該職位協助管理階層進行財務規劃、預算編制和策略決策，以提高獲利能力和營運效率。

主要職責

• 管理和監督財務部門的日常運營，包括應付帳款、應收帳款、總帳和現金流管理。

• 編制月度、季度和年度財務報告，並提交給管理層。

• 監控食品成本、飲料成本和營運費用，確保它們在預算範圍內。

• 制定和管理年度預算和財務預測。

• 分析財務業績，並提出提高利潤率和成本效益的建議。

• 確保遵守稅務法規、會計準則和公司政策。

• 與營運、採購和門市經理密切合作，控製成本並優化庫存。

• 負責食品飲料品的庫存估價及庫存控制。

• 管理現金處理流程和內部財務控制。

• 必要時與外部審計師、稅務代理和銀行協調。

• 監督和指導財務團隊，確保財務流程準確及時。

要求

• 擁有金融、會計或相關領域的學士學位。

• 擁有ACCA、CPA或同等專業資格證照者優先考慮。

• 至少 5-8 年財務或會計經驗，最好是在餐飲、酒店或零售業。

• 具備紮實的成本控制、庫存管理和財務分析知識。

• 熟練會計軟體和微軟Excel。

• 較強的領導能力、溝通能力和解決問題的能力。

優先技能

• 擁有管理多家分店餐廳或咖啡連鎖店的經驗。

• 了解餐飲業成本結構和利潤管理。

• 能夠適應快節奏的營運環境。

福利待遇

• 附近公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 免費小吃/歡樂時光
• 公司旅行
• 醫療保險

Key responsibilities:

• Client & Account Management: Manage and cultivate relationships with a portfolio of enterprise clients and IP licensors, serving as their primary point of contact.
• Business Development: Actively identify and pursue new business opportunities in IP licensing, brand collaboration, and promotional merchandise to achieve and exceed sales targets.
• Sales Strategy & Execution: Develop and implement effective sales strategies for key accounts, from lead generation and pitching to negotiation and closing deals.
• Project Collaboration: Work closely with internal design and production teams to ensure the successful execution and delivery of client projects, meeting their branding and merchandise needs.
• Market Analysis: Stay current with industry trends, competitor activities, and new opportunities within the IP licensing and corporate gift markets to provide strategic advice to clients.

Requirements:

• 5+ years of sales or account management experience, preferably in corporate gifts, promotional products, or IP licensing.
• Proven track record of managing large enterprise accounts and consistently exceeding sales targets.
• Strong understanding of IP licensing processes, including royalty structures and brand partnership agreements.
• Exceptional negotiation, communication, and client relationship management skills.
• Self-motivated and results-oriented, with the ability to work independently and lead new initiatives.
• Excellent command of both written and spoken English and Chinese (Cantonese and Mandarin).
• Direct experience in IP licensing will be a significant advantage.
• Experience working in agency , event activation, licensing or marketing firm who are used to serve different brands and have strong networks with current customers, will be huge advantage

Offers:

• Attractive package + performance & year end bonus
• Five-day work
• Birthday Leave

主要職責：

• 客戶與帳戶管理：管理和維護與一系列企業客戶和智慧財產權授權人的關係，擔任他們的主要聯絡人。
• 業務拓展：積極尋找並尋求智慧財產權授權、品牌合作和促銷商品的新商機，以實現並超越銷售目標。
• 銷售策略與執行：為重點客戶制定並實施有效的銷售策略，從線索開發和推銷到談判和達成交易。
• 專案協作：與內部設計和生產團隊緊密合作，確保客戶專案的成功執行和交付，滿足其品牌和商品需求。
• 市場分析：密切注意智慧財產權授權和企業禮品市場的產業趨勢、競爭對手的活動和新機遇，以便為客戶提供策略建議。

要求：

• 5 年以上銷售或客戶管理經驗，最好有企業禮品、促銷產品或智慧財產權授權的經驗。
• 擁有管理大型企業客戶並持續超越銷售目標的良好業績記錄。
• 對智慧財產權授權流程有深入的了解，包括特許權使用費結構和品牌合作協議。
• 卓越的談判、溝通和客戶關係管理能力。
• 具有自我激勵和結果導向的特質，能夠獨立工作並領導新專案。
• 精通英語和漢語（粵語和普通話）的讀寫和口語能力。
• 擁有知識產權授權方面的直接經驗將是一項重大優勢。
• 擁有在代理商公司、活動策劃公司、授權公司或行銷公司的工作經驗，而這些公司習慣於服務不同的品牌並與現有客戶擁有強大的關係網絡，將是巨大的優勢。

優惠：

• 優厚的薪資待遇 + 績效獎金和年終獎金
• 五天工作制
• 醫療保險 + 生日假

Project: IT /Banking / Travelling Project:

• Understand customer enquiries and respond via applicable channels: calls, email, chat etc
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner by following to processes

Job Requirement:

• Basic Salary RM4000 - RM4500
• KPI Allowance & Shift Allowance
• Banking / Travelling Project - NO OVERNIGHT SHIFT
• Min SPM
• Diploma/ Degree Fresh welcome to apply
• Preferred with Customer Service Experience
• Candidates fluent in Mandarin and Cantonese preferred as role requires candidate to deal with Mandarin speaking clients.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Personal development opportunities

• Position: Finance Manager.
• Salary: RM 9000-12000.
• Location: Mid Valley City,Kuala Lumpur.

Chrisjac Recruitment are looking for a qualified Accountant to assume the role of Finance Manager with a public listed company based at Kuala Lumpur. The group's business activities are diversified,ranging from property development & corporate finance, manufacturing and hospitality. 

About the job

This is a full time permanent position, reporting directly to Senior Group Finance Manager of the group in Malaysia. 

The role will be to manage the full spectrum of accounting and finance functions of the company and several subsidiary companies within the group. 

Key responsibilities:

*Responsible for quarterly and yearly reports for Bursa Malaysia announcements.

*Responsible for the Group consolidated accounts on monthly, quarterly and yearly basis.

*Responsible for the financial management of the company and the Group.

*Manage taxation, audit and all related matters.

The candidate

To be considered for this senior accounting role, candidate must possess a Bachelor degree in Accounting qualification or ACCA/CIMA graduate. 

*Member of MIA.

*Preference for candidates who are in age group 35-45

*At least 5-8 years of PLC environment.; ideal and an asset. 

*The successful applicant will be strong in consolidation of group accounts.

Good working knowledge on Main Board Listing requirements of Bursa Malaysia Securities and MFRS/IFRS. 

*A confident and well organized self-starter with exceptional communication and interpersonal skills.

*Good command of spoken and written English is required with good writing skills.

*A good working knowledge of accounting standards (FRS & IAS),taxation and company law will definitely a prerequisite to be considered for this role.

This exciting role will be based at the corporate head office in Mid Valley City in KL. Their business working hours are on a 5-day week basis, 8.30 am-5.30pm. It is important that the applicants will find it convenient to work in the location.

APPLICATION

Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online via JOBSTORE by clicking the apply button to submit your application. Alternatively, candidates may forward resume directly to us at CHRISJAC via our E-mail at [email protected] 

Perks & Benefits

• Central location
• Casual dress code
• Personal leave

• 職位：財務經理。
• 薪資：9000-12000 馬幣。
• 地點：吉隆坡谷中城。

Chrisjac Recruitment 正在為一家位於吉隆坡的上市公司招募一名合格的會計師擔任財務經理。該集團業務多元化，涵蓋房地產開發與企業融資、製造業和酒店業等領域。

關於這份工作

這是一個全職永久職位，直接向集團馬來西亞高級財務經理報告。

該職位將負責管理公司及其集團旗下多家子公司的全部會計和財務職能。

主要職責：

*負責編制馬來西亞證券交易所公告的季度和年度報告。

*負責集團每月、每季及每年的合併財務報表。

*負責公司及集團的財務管理。

*負責稅務、審計及所有相關事宜。

候選人

想要獲得這個高級會計職位，候選人必須擁有會計學士學位或ACCA/CIMA資格證書。

*MIA成員。

*優先考慮年齡在35-45歲之間的候選人

*至少5-8年PLC環境工作經驗；具備此經驗者優先考慮。

*成功的申請人應具備較強的集團帳目整合能力。

具備馬來西亞證券交易所主機板上市要求和MFRS/IFRS方面的良好工作知識。

*自信、條理清晰、積極主動，具備優秀的溝通及人際溝通能力。

*需具備良好的英語口說和書面表達能力，以及優秀的寫作技巧。

*具備良好的會計準則（FRS 和 IAS）、稅法和公司法方面的知識，絕對是應徵此職位的先決條件。

這個令人興奮的職位將在吉隆坡谷中城（Mid Valley City）的公司總部辦公。公司每週工作五天，上午8:30至下午5:30。申請人必須能夠方便地在該地點工作。

應用

有意者請將履歷寄至我司審核。您可透過JOBSTORE線上申請，點選「申請」按鈕提交申請。您也可以將履歷直接寄至我司信箱[email protected]。

福利待遇

• 中心位置
• 休閒著裝要求
• 個人休假

Role Summary 

The CSA Cost Manager will be responsible for delivering full lifecycle cost management services for the Civil, Structural & Architectural (CSA) packages on a large‑scale data centre development.

This role focuses on ensuring cost certainty, commercial control, and value optimisation across complex base‑build works, including substructure, superstructure, building envelope, and architectural elements. You will work in a fast‑paced, mission‑critical environment, collaborating closely with project teams, consultants, and contractors.

Key Responsibilities

Cost Planning & Pre‑Contract Management

• Prepare and manage cost estimates, feasibility studies, and detailed cost plans for CSA works.
• Provide cost advice during design development on structural systems, construction methods, and architectural elements.
• Benchmark costs and identify value engineering opportunities to optimise project outcomes.

Procurement & Tendering

• Prepare tender documentation and commercial deliverables for CSA trade packages.
• Manage tender processes including pre‑qualification, tender analysis, evaluation, and recommendations.

Post‑Contract Cost Management

• Manage change control processes, including variation assessments and cost impact analysis.
• Review and certify contractor progress payments.
• Monitor cost performance and maintain accurate forecasts and records.
• Support final account negotiation and project close‑out.

Reporting & Financial Control

• Prepare regular cost reports, forecasts, and financial updates.
• Identify cost risks, trends, and mitigation measures.
• Ensure alignment with project budgets and financial governance requirements.

Stakeholder Coordination

• Work closely with Project Managers, consultants, contractors, and client representatives.
• Participate in design, coordination, and site meetings, providing commercial input for CSA scope.
• Coordinate closely with MEP teams to ensure integrated project delivery.

Governance & Risk Management

• Ensure compliance with project governance, procedures, and reporting standards.
• Identify and manage project cost risks proactively.
• Maintain transparency and accuracy in all cost management deliverables.

Role Overview

The CSA Cost Manager will be responsible for delivering full lifecycle cost management services for the Civil, Structural & Architectural (CSA) packages on a large‑scale data centre development.

This role focuses on ensuring cost certainty, commercial control, and value optimisation across complex base‑build works, including substructure, superstructure, building envelope, and architectural elements. You will work in a fast‑paced, mission‑critical environment, collaborating closely with project teams, consultants, and contractors.

Key Responsibilities

Cost Planning & Pre‑Contract Management

• Prepare and manage cost estimates, feasibility studies, and detailed cost plans for CSA works.
• Provide cost advice during design development on structural systems, construction methods, and architectural elements.
• Benchmark costs and identify value engineering opportunities to optimise project outcomes.

Procurement & Tendering

• Prepare tender documentation and commercial deliverables for CSA trade packages.
• Manage tender processes including pre‑qualification, tender analysis, evaluation, and recommendations.

Post‑Contract Cost Management

• Manage change control processes, including variation assessments and cost impact analysis.
• Review and certify contractor progress payments.
• Monitor cost performance and maintain accurate forecasts and records.
• Support final account negotiation and project close‑out.

Reporting & Financial Control

• Prepare regular cost reports, forecasts, and financial updates.
• Identify cost risks, trends, and mitigation measures.
• Ensure alignment with project budgets and financial governance requirements.

Stakeholder Coordination

• Work closely with Project Managers, consultants, contractors, and client representatives.
• Participate in design, coordination, and site meetings, providing commercial input for CSA scope.
• Coordinate closely with MEP teams to ensure integrated project delivery.

Governance & Risk Management

• Ensure compliance with project governance, procedures, and reporting standards.
• Identify and manage project cost risks proactively.
• Maintain transparency and accuracy in all cost management deliverables.

Role Summary 

As an Assistant Cost Manager for Data Centre Projects, you will support the delivery of cost management services across fast‑paced, service‑intensive environments. Working under the guidance of a Cost Manager or Senior Cost Manager, you will assist with cost planning, tender support, contract administration, and reporting activities.

Pre‑Contract Support

• Assist in preparing cost estimates, cost plans, and budgets for data centre projects.
• Support quantity take‑offs and rate analysis for MEP or CSA packages depending on background.
• Help prepare tender documentation, gather quotations, and support tender analyses and evaluations.
• Assist in compiling contract documents and supporting procurement activities.

Post‑Contract Support

• Help track project costs, monitor variations, and assist in change control procedures.
• Support preparation of monthly cost reports and updates for clients.
• Collect and verify data required for progress valuations and payment certifications.
• Coordinate with contractors and consultants to verify work progress and financial claims.

Governance & Coordination

• Maintain organised documentation, cost records, and audit‑ready files throughout the project.
• Assist in value engineering discussions and cost‑saving reviews.
• Support the project team by providing timely inputs during meetings, workshops, and client discussions.
• Ensure key information and learning from each project is uploaded into internal knowledge platforms.

Role Summary 

As an Assistant Cost Manager for Data Centre Projects, you will support the delivery of cost management services across fast‑paced, service‑intensive environments. Working under the guidance of a Cost Manager or Senior Cost Manager, you will assist with cost planning, tender support, contract administration, and reporting activities.

Pre‑Contract Support

• Assist in preparing cost estimates, cost plans, and budgets for data centre projects.
• Support quantity take‑offs and rate analysis for MEP or CSA packages depending on background.
• Help prepare tender documentation, gather quotations, and support tender analyses and evaluations.
• Assist in compiling contract documents and supporting procurement activities.

Post‑Contract Support

• Help track project costs, monitor variations, and assist in change control procedures.
• Support preparation of monthly cost reports and updates for clients.
• Collect and verify data required for progress valuations and payment certifications.
• Coordinate with contractors and consultants to verify work progress and financial claims.

Governance & Coordination

• Maintain organised documentation, cost records, and audit‑ready files throughout the project.
• Assist in value engineering discussions and cost‑saving reviews.
• Support the project team by providing timely inputs during meetings, workshops, and client discussions.
• Ensure key information and learning from each project is uploaded into internal knowledge platforms.

Role Overview

The Senior Cost Manager – Data Centre Projects will lead the delivery of full lifecycle cost management services across large‑scale, mission‑critical facilities. This role is responsible for ensuring robust commercial control, cost certainty, and strategic advisory across hyperscale data centre developments, including base build and fit‑out works.

You will act as a key commercial advisor, managing complex packages such as CSA, MEP, and specialist data centre systems, while working closely with clients, consultants, and contractors to drive successful project outcomes.

Key Responsibilities

Commercial Leadership & Cost Strategy

• Lead the development and management of project budgets, cost plans, and forecasting for data centre developments.
• Provide strategic cost advice on value engineering, procurement strategies, and cost optimisation.
• Establish cost control frameworks aligned with programme, risk, and delivery strategies.

Cost Planning & Pre‑Contract Services

• Oversee preparation of detailed cost estimates, benchmarking, and feasibility studies.
• Lead cost planning through concept, design, and pre‑construction stages.
• Challenge design solutions and propose alternatives to optimise cost, performance, and constructability in mission‑critical environments.

Procurement & Tender Management

• Develop and implement procurement strategies for CSA, MEP, and specialist systems (e.g. power, cooling, containment).
• Lead tender processes including tender documentation, evaluations, negotiations, and recommendations.
• Ensure commercial alignment across multiple contract packages and vendors.

Post‑Contract Cost Control

• Manage post‑contract activities including variations, change control, claims assessment, and cost reporting.
• Oversee contractor valuations and certify payments in line with contractual terms.
• Lead final account negotiations and project close‑out.

Stakeholder & Client Management

• Act as the primary commercial interface with clients, project teams, and key stakeholders.
• Present cost reports, forecasts, and commercial insights to senior stakeholders.
• Build and maintain strong client relationships, ensuring a high level of service delivery.

Data Centre / Technical Coordination

• Work closely with engineering teams to understand power, cooling, redundancy (Tier standards), and infrastructure requirements.
• Provide commercial oversight on critical systems including UPS, generators, chillers, CRAH/CRAC units, and structured cabling.
• Support alignment between design intent and cost efficiency in highly technical environments.

Team Leadership & Mentorship

• Lead and mentor Cost Managers and Assistant Cost Managers within the team.
• Review deliverables to ensure accuracy, consistency, and compliance with project standards.
• Support team development and capability building.

Governance & Risk Management

• Ensure compliance with internal governance, financial controls, and client reporting requirements.
• Identify cost risks early and develop mitigation strategies.
• Drive continuous improvement and knowledge sharing across data centre project

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.

Key Responsibilities

• System Architecture & Setup: Lead the end-to-end setup of new operational systems (e.g., ticketing platforms, telephony entities, CRM environments). Responsible for system configuration, data mapping, integrations, and deployment.
• System Maintenance & Administration: Manage the daily administration of core CX systems, including ticketing, telephony/VoIP, and CRM platforms (e.g., Zendesk). Monitor ticketing workflows, automation rules, user access permissions, system configurations, and operational performance while supporting data extraction and reporting requirements.
• Workflow Automation: Develop and maintain automation solutions, scripts, and system workflows to streamline operational processes and improve efficiency across the department.
• Technical Stack Ownership: Act as the system owner for core CX tools (Ticketing, Telephony/VoIP, CRM, and Help Desk platforms), ensuring seamless integrations via APIs, webhooks, and third-party services.
• Data Validation & Reporting: Extract, analyze, and validate system data, logs, and operational metrics to measure performance, identify improvement opportunities, and support business decision-making.
• Process & System Optimization: Continuously evaluate customer service workflows, system utilization, and operational processes, recommending enhancements to improve efficiency, scalability, and user experience.

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business Analytics, or a related field.
• 2–5 years of experience in Customer Service Systems, CRM Administration, Technical Operations, System Support, or related roles.
• Hands-on experience administering customer service platforms such as Zendesk, or similar ticketing/CRM systems.
• Familiarity with customer service workflows, ticket lifecycle management, and operational processes.
• Experience managing user access, system configurations, workflow automation, and system maintenance activities.
• Experience extracting and analyzing system data for reporting and operational insights.
• Strong problem-solving skills with the ability to troubleshoot system and workflow issues.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

New Business Manager/Growth Manager

We are looking for a commercially savvy New Business Manager/Growth Manager to join our team. This role is responsible for originating, developing, and closing new revenue opportunities while ensuring a seamless handover to Operations. Reporting directly to the Head of Growth, you will own the sales process, manage a solid pipeline, and work closely with the management team to drive our next phase of expansion across APAC.

The ideal candidate needs to have a strong growth mindset, be confident in senior-level conversations, and be disciplined in pipeline management. You will bridge the gap between Sales and Operations, translating commercial agreements into successful delivery expectations.

Role:

Revenue Generation & Pipeline Management

• Build and convert a qualified pipeline of new business opportunities through outbound prospecting and nurturing inbound leads.
• Leverage and expand an existing network of CMOs, Marketing Directors, and brand-side decision-makers.
• Own monthly pipeline reporting and revenue forecasting to provide regular updates to leadership.
• Use sales tools and software to evaluate activity and pivot tactics in real-time based on effectiveness.

Strategic Selling & Pitching

• Diagnose client challenges and position tailored solutions that articulate value beyond cost (e.g., embedded teams, in-housing, performance models).
• Lead chemistry meetings, credentials presentations, and the end-to-end pitch process.
• Elevate conversations from project-based assignments to long-term strategic partnerships.
• Raise the agency’s profile by communicating our unique value proposition and services through targeted channels.

Commercial & Deal Structuring

• Lead proposal development, scope definition, and pricing strategy to ensure models are profitable and scalable.
• Negotiate MSAs, SOWs, and fee structures while protecting margins and maintaining competitiveness.
• Oversee budget planning and fiscal management processes with a focus on driving results.
• Interpret market intelligence and data to improve conversion rates and targeting methods.

Operational Alignment & Handover

• Ensure a structured and documented handover of signed contracts to the Operations team.
• Align with cross-functional stakeholders on resourcing, timelines, KPIs, and potential risk factors.
• Remain involved during the onboarding phase to protect relationship continuity and minimise scope leakage.

You:

• Experience: Approximately 8+ years of experience in an agency (advertising, digital, or creative), marketing services, or consultancy.
• Track Record: Proven success in closing mid-to-large scale retainers and managing a full-funnel sales cycle.
• Network: An existing professional network within the Singapore and/or APAC marketing community, particularly in sectors like Technology, FMCG, or Financial Services.
• Commercial Acumen: Strong financial literacy with experience handling complex contracts, pricing models, and business reviews.
• Communication: Confident presenter able to navigate various personality types and communicate complex issues to senior stakeholders.
• Soft Skills: Highly organised with CRM discipline, a positive motivator, and comfortable operating with a high degree of ambiguity and change.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/ 

A DAY IN A LIFE

Security & Governance

• Drive cybersecurity posture across the organisation including access control, endpoint protection, and vulnerability management
• Coordinate with internal audit and external assessors for compliance reviews and VAPT exercises
• Define and execute the ICT roadmap aligned to business goals
• Establish ICT policies, standards, and governance frameworks
• Own ICT budgeting, procurement, and cost optimisation
• Lead technology risk assessments and ensure regulatory compliance (PDPA, ISO 27001, etc.)

Infrastructure & Operations

• Oversee end-to-end IT infrastructure: networks, servers, cloud, telephony, and endpoints
• Ensure high availability, business continuity, and disaster recovery readiness
• Manage SLAs for internal systems uptime and incident response

Vendor & Stakeholder Management

• Own relationships with ICT vendors, MSPs, and service providers
• Review and negotiate ICT contracts, MSAs, and SOWs
• Collaborate with business units to translate operational needs into ICT solutions

Team Leadership

• Lead, mentor, and grow an ICT team across support, infrastructure, and systems functions
• Set KPIs and drive a culture of continuous improvement

REQUIREMENTS

These are minimum-requirement skills and a ‘must-have’ for the role:

• Dual-Domain Expertise (ICT + Tech Risk): 5+ years of hands-on experience managing IT Infrastructure/Operations, combined with 2+ years of direct responsibility over First Line of Defence (LOD1), IT Governance, or RCSA frameworks in a highly regulated environment.
• Technical Compliance Fluency: Proven experience implementing and auditing technical controls against global industry frameworks (e.g., ISO 27001, NIST, COBIT, or ITIL) across modern cloud-heavy (AWS/Azure) environments.
• High-Pressure Execution & Stakeholder Management: A track record of staying calm and decisive during critical system outages, paired with the communication skills needed to confidently manage audit pushback and influence engineering teams to adopt "secure-by-design" practices.

Nice to Have

• Experience in logistics, e-commerce, or high-growth tech companies
• Certifications: CISSP, CISM, PMP, ITIL, or cloud certifications (GCP/AWS/Azure)
• Familiarity with ITSM tools (Jira, ServiceNow, or equivalent)

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Work-Life at #TeamTeleport

Unlimited training -You will have access to a wide range of learning resources including Notion!

Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!

Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.

Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

About the Role

As our Senior Manager of Compensation & Benefits, you will build the financial and strategic engine that attracts top tech talent to our fast-growing EPOS platform. We are looking for a commercially-minded Total Rewards leader with 8+ years of experience (ideally in Fintech or high-growth tech) who can seamlessly bridge the gap between complex data modeling and executive-level strategy. If you are an expert in equity structures, salary frameworks, and regional scaling, and you thrive in a fast-paced, high-impact startup environment, this is your opportunity to own the Total Rewards blueprint from the ground up.

Key Responsibilities

• Strategic C&B Programs: Partner with People Leadership to design, implement, and evolve a competitive, scalable total reward strategies and salary framework tailored for a fast-growth tech environment in order to support business goals , attract and retain the top talent.
• Market Benchmarking & Agility: Lead market benchmarking and competitor analysis to ensure our cash, equity, and benefits packages remain highly attractive to top tech talent. Manage annual data submissions for tech and salary surveys.
• Policy and Program Management: Develop and oversee compensation and benefits policies across the EPOS , ensure appropriate local design with global consistency, competitiveness, governance, compliance, and best practice 
• Build the Infrastructure: Design and update job evaluation models, salary bands, and career progression frameworks for new and evolving startup roles.
• Cycle & Budget Ownership: Collaborate with HR leader and key stakeholder to drive the half yearly and annual remuneration review cycles. You will own the data templates, manage cost-modeling, and collaborate with Finance on budget proposals.
• Operational Excellence: Oversee the day-to-day administration of benefits programs, working closely with payroll, regional teams, and external vendors to ensure seamless execution.
• Be the Trusted Advisor: Act as the primary point of contact for C&B queries, translating complex reward structures into clear, transparent communications for managers and employees alike.

• Bachelor’s degree or master’s degree preferably in Human Resources, Mathematics, Business, Economics, Statistics or a related field. 
•  Minimum of 8 years of experience in Total Rewards, preferably in fitetch industry or any relevant industry. 
• Possess a deep understanding of compensation, equity and benefits trends. 
• Solid understanding of remuneration policy and processes, including benchmarking, job evaluation, salary setting and management of incentive plans.
• Strategic and analytical thinking combined with pragmatism, diagnostic skills and hands-on implementation strength in complex Total Rewards topics.
• High comfort level with ambiguity, rapid change, and the ability to pivot priorities quickly.
• Strong business awareness—you understand how compensation structures impact the company’s bottom line and growth runway.
• Excellent communication skills with the ability to build trust and influence cross-border leadership and cross-functional teams.

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/ 

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

Lead and oversee the end-to-end procurement and sourcing function across the Teleport Group, driving procurement governance, strategic sourcing, supplier management, procurement operations, cost optimization, and process transformation initiatives.

You'll work closely with stakeholders across functions and geographies, acting as a trusted business partner to deliver commercial value, improve operational efficiency, and ensure compliance with internal policies. In doing so, you'll balance the need for speed and agility with strong procurement governance and disciplined decision-making in a fast-paced environment.

Most of your time will be spent driving impact through:

1. Procurement Strategy & Leadership

• Develop and execute the overall procurement strategy aligned with Teleport’s business objectives and growth plans.
• Lead the procurement function across all spend categories including technology, logistics, operations, marketing, professional services, facilities, and corporate functions.
• Build and strengthen procurement governance, policies, controls, and operating procedures across the Group.
• Drive procurement transformation initiatives, automation, and continuous process improvement.
• Lead, mentor, and develop the procurement team to build a high-performing and commercially driven function.
  
  

2. Strategic Sourcing & Category Management

• Lead strategic sourcing initiatives, commercial negotiations, RFQs/RFPs, contract renewals, and supplier selection exercises.
• Develop category strategies to optimize cost, quality, service levels, and supplier performance.
• Identify cost-saving opportunities and deliver measurable procurement value and operational efficiencies.
• Partner closely with business stakeholders to understand procurement requirements and support business priorities.
  
  

3. Supplier & Contract Management

• Establish and maintain strong supplier relationship management practices.
• Negotiate commercial terms, service agreements, and contracts to ensure favorable outcomes for the Group.
• Monitor supplier performance, service delivery, risk exposure, and contractual compliance.
• Manage supplier escalations, dispute resolution, and business continuity considerations.
  
  

4. Procurement Operations & Governance

• Oversee the end-to-end procurement process, ensuring operational effectiveness and compliance.
• Ensure procurement activities comply with internal policies, audit requirements, and regulatory standards.
• Drive segregation of duties, approval governance, and procurement controls across the organization.
• Collaborate with other departments on procurement-related matters.
  
  

5. Systems & Process Improvement

• Lead procurement systems enhancement initiatives, including ERP, procurement platforms, vendor onboarding systems, and workflow automation.
• Improve procurement analytics, reporting, spend visibility, and data-driven decision-making capabilities.
• Standardize procurement processes and documentation across entities and regions where applicable.
  
  

6. Risk & Compliance Management

• Identify and mitigate supplier, operational, contractual, and procurement-related risks.
• Support internal and external audit requirements relating to procurement activities.
• Ensure ethical sourcing practices and adherence to company governance standards.

These are minimum-requirement skills and a ‘must-have’ for the role: 

• Bachelor’s Degree in Procurement, Supply Chain, Finance, Business Administration, or related field.
• Minimum 10 years of relevant procurement and sourcing experience, including leadership experience managing regional or group-level procurement functions.
• Strong experience in strategic sourcing, procurement operations, supplier negotiations, and procurement governance.
• Experience supporting fast-paced, high-growth, or multinational environments is highly preferred.
• Strong commercial acumen with proven track record in cost optimization and stakeholder management.
• Familiarity with procurement systems, ERP platforms, and procurement digitalization initiatives.
• Excellent negotiation, communication, leadership, and problem-solving skills.
• Ability to manage cross-functional stakeholders and drive alignment across multiple business entities.

These are preferred experience for the role:

• Experience in logistics, aviation, technology, e-commerce, or regional operational environments.
• Exposure to procurement transformation and process automation projects.
• Experience managing procurement across multiple countries or business units.

LOCATION REQUIREMENT: Please note that this role requires on-site presence at both RedQ, Sepang (2 days per week) and Teleport HQ, Plaza Zurich Damansara Heights (2 days per week).

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Role Overview

The MEP Cost Manager is responsible for managing the cost and commercial aspects of Mechanical, Electrical, and Plumbing (MEP) works on a large-scale data centre development.

This role ensures cost control, financial accuracy, and value optimisation across complex MEP systems, supporting delivery within strict budget, schedule, and performance requirements typical of mission‑critical facilities.

Key Responsibilities

Cost Planning & Budget Management

• Prepare and manage cost estimates, cost plans, and budgets for MEP systems.
• Provide cost advice during design stages, including power, cooling, and building services systems.
• Track project costs and ensure alignment with approved budgets.

Procurement & Tender Management

• Prepare tender documentation for MEP trade packages (e.g., electrical systems, HVAC, plumbing, fire protection).
• Manage tender processes, including tender analysis, evaluation, and recommendations.
• Support procurement strategies for complex and fast‑track data centre delivery.

Post‑Contract Cost Management

• Manage variations, change control, and cost adjustments.
• Review and certify contractor progress claims and interim payments.
• Maintain cost records and support final account close‑out.

Cost Reporting & Financial Control

• Prepare regular cost reports, forecasts, and cash flow analyses.
• Identify cost risks, trends, and mitigation measures.
• Ensure compliance with project financial controls and governance requirements.

Technical Coordination (MEP Systems)

• Work closely with engineering teams on critical data centre systems, including:
  • Power distribution (UPS, generators)
  • Cooling systems (chillers, CRAH/CRAC units)
  • Fire protection and detection
  • Structured cabling and infrastructure
• Ensure cost alignment with technical design and operational requirements.

Stakeholder Management

• Liaise with clients, consultants, contractors, and vendors.
• Support project meetings and provide commercial input.
• Ensure effective communication and coordination across project teams.

Risk & Governance

• Identify and manage cost and commercial risks in MEP scope.
• Ensure compliance with project standards, contracts, and procedures.
• Maintain accurate and auditable cost documentation.

WHAT YOU’LL DO​​
As a Store Manager, you’ll oversee the entire customer experience, ensuring high visual and commercial standards that align with global strategies and your store’s local context. Acting in line with our values, you’ll drive both your success and the company’s success.​

​

You will:​

• Lead your store team to deliver an outstanding customer experience while promoting and selling our products.​

• Stay informed about your store’s strengths, opportunities, and competitors, with a strong understanding of the local market and customer needs.​

• Analyse sales performance, set goals, and create plans to optimize results, profits, and stock levels.​

• Manage scheduling and store maintenance efficiently, aligning with sales budgets and commercial priorities.​

• Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.​

• Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.​

• Represent yourself and the brand positively during all customer interactions.​
  
  ​

WHO YOU’LL WORK WITH​​

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, and Department Managers to Store Managers, and Visual Merchandisers—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.​

​

WHO YOU ARE​​

We are looking for people with…​​

• Experience in retail management and operations.​

• A proven track record of strong leadership, with a passion for coaching and developing teams while exemplifying company values and culture.​

• Proven results using customer centric reporting and tools.​

• Expertise in sales planning, analysis, and follow-up.​

And people who are…​​

• Strong and confident leaders who inspire, coach, and develop their teams with integrity.​

• Motivated to create great customers experiences while promoting and driving sales.​

• Ambitious and motivated by performance, competition, and achieving goals.​

• Analytical problem-solvers with excellent communication skills and a knack for working with numbers and statistics.​

• Flexible and solution oriented.​

• Passionate about fashion trends, commerciality, and visual presentation, with a keen awareness of competitors.​

​WHO WE ARE​​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​​

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​​

​

WHY YOU’LL LOVE WORKING HERE ​​
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​ ​

​

JOIN US​​

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​​

Take the next step in your career together with us. The journey starts here.​​

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.​​

WHAT YOU’LL DO
As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you’ll create an environment where everyone can thrive. Acting in line with our values, you’ll contribute to both your own success and the success of the company.

You will:

→Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.

→Take responsibility for your store and department’s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.

→Manage team planning, scheduling, and ensure seamless opening and closing routines.

→Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.

→Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.

→Represent yourself and the brand positively during all customer interactions.

WHO YOU’LL WORK WITH
Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, and Department Managers to Store Managers, and Visual Merchandisers—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

WHO YOU ARE

We are looking for people with…

→Experience in retail management and operations.

→Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.

→Expertise in sales planning, analysis, and follow-up, using customer-centric tools and reporting. 

And people who are…

→Strong and confident leaders who inspire, coach, and develop their teams with integrity.

→Thriving in collaborative, dynamic environments, with a solution-focused mindset.

→Motivated to create great customers experiences while promoting and selling our products.

→A keen interest in fashion trends, commerciality, and competitor insights to drive sales.

→Effective communicators, creative, and curious.

→Flexible, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE 
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

1. Fraud Program Strategy & Execution

• Program Ownership: Lead the planning, execution, and monitoring of high-impact fraud programs, ensuring alignment between local and regional execution and global fraud strategies.

• Operational Transformation: Drive the implementation of new fraud detection models/initiatives, ensuring seamless integration and implementation across diverse markets.

• Lifecycle Management: Manage program timelines, risks, and resources using project management tools to ensure all fraud initiatives are delivered.

2. Risk Oversight & Performance Analytics

• Data-Driven Governance: Define, track, and report on fraud-related KPIs. Use data insights to monitor the success of prevention initiatives, identify systemic vulnerabilities, and strategise fraud-prevention actions.

• Optimisation & Automation: Partner with Data and Product teams to design dashboards and enhance automation, reducing manual intervention while minimising false positives for an improved customer experience.

• Strategic Reviews: Lead post-implementation reviews and "lessons learned" to integrate insights into future fraud prevention product roadmaps and predictive capabilities.

3. Strategic Influence & Cross-Functional Partnership

• Fraud SME: Serve as the senior subject matter expert for fraud operations, providing guidance to cross-functional teams on navigating complex fraud risks and project milestones.

• Stakeholder management: Act as the primary fraud representative for Product, Finance, Legal, and Marketing, translating technical fraud insights into actionable business recommendations for leadership.

• Design-to-Launch Integration: Collaborate with product teams to embed fraud prevention into the rollout of new features and digital tools from the design and discovery phase onward.

4. Change Management & Operational Integrity

• Change Advocacy: Lead change management processes to ensure smooth transitions as new fraud tools, methods, and policies are adopted across the organization.

• Policy & Compliance: Establish and enforce governance frameworks that ensure fraud operations remain compliant with audit, security, and regulatory standards.

• Global Alignment: Engage stakeholders across different regions to drive buy-in and ensure organizational alignment on new fraud mitigation processes.

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.
Learn more about Teleport here: https://www.teleport.it/

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

Role Purpose

You will own the full lifecycle and commercial performance of Teleport’s contract portfolio — the rates, terms, and capacity commitments we lock in with customers on a longer-term basis. This is not a back-office filing role. You are the person who ensures contracts are commercially sound before we sign them, that they stay current once live, and that we are strategically growing the share of our capacity that sits under contract.

You sit at the intersection of Sales, Finance, and Pricing. You will push the sales organisation on best practices, build the analytical frameworks that determine where and how much capacity should be contracted, and make sure nothing leaks between what we agree and what we bill.

Key Responsibilities

1. Contract Strategy & Capacity Planning

• Develop and maintain a target framework that determines how much of Teleport’s capacity per lane/market should be under contract vs. spot, balancing yield optimisation with volume security.
• Identify lanes and customers with low contract penetration. Work with sales teams to convert ad-hoc volumes into structured contract commitments.
• Before committing to any long-term contract, run a structured assessment against lane performance benchmarks, comparable customer terms, and margin thresholds — build and own this pre-commitment checklist.

2. Commercial Terms & Contract Quality

• Own the wording and commercial terms in all contract-rate agreements. Continuously improve standard clauses to protect Teleport’s position (e.g. Fuel Surcharge mechanisms, volume commitment definitions, penalty/ramp structures).
• Push best practices on the sales organisation: what a well-structured commitment looks like, how to negotiate volume floors, when to escalate.
• Ensure all necessary commercial information (lanes, surcharges, volume commitments, competitive context) is fully documented before any contract proceeds to approval.

3. Contract Lifecycle & Renewals

• Maintain the master database of all active customer contracts and bespoke rate agreements.
• Proactively trigger the renewal process 30–60 days before expiry. Flag contracts where terms should be renegotiated based on performance data.
• Initiate timely contract updates when market conditions, surcharges, or commercial terms change. Ensure no contract runs on stale terms.

4. Billing Accuracy & Finance Coordination

• Track and coordinate with Finance to ensure every contract is billed exactly as agreed — correct rates, correct surcharges, correct lanes.
• Perform regular spot-check audits: rates live in the Cargo Management System must match the signed contract. Troubleshoot and resolve discrepancies.
• Liaise with the relevant teams to ensure approved rates are accurately uploaded into the CMS.

5. Workflow & Approvals

• Act as the central follow-up point to keep rate proposals moving through the internal approval hierarchy without bottlenecks.
• Verify that all proposed rates align with Teleport’s pricing strategy and margin requirements before final sign-off. Flag deviations immediately.

6. Reporting & Process Improvement

• Provide weekly reporting on contract portfolio status: pending deals, renewal pipeline, penetration rates by lane/customer, margin performance vs. spot.
• Identify process pain points and propose automation or system improvements to reduce manual effort and cycle times.

Qualifications & Skills

• 3–5 years in air cargo, logistics, or freight forwarding — specifically in Pricing, Revenue Management, or Commercial Operations.
• You understand yield, contract structures, and what makes a deal good or bad. Not just data entry — commercial judgment.
• High proficiency in Excel (pivot tables, lookups, modelling). Experience with Cargo Management Systems. Comfort with data.
• Near-obsessive focus on accuracy. One wrong surcharge or missed renewal has real revenue consequences.
• Confident following up with senior stakeholders and sales managers. You keep things moving without being asked.
• Bachelor’s degree in Business, Supply Chain, Logistics, or related field.

Success Metrics

• Growing share of total capacity/revenue under contract vs. spot, by lane and market.
• Days from rate request to system-live. Target: continuous reduction.
• Zero discrepancies between signed contracts and CMS entries / invoiced amounts.
• Percentage of contracts renewed or renegotiated before expiry (target: 100% touched pre-expiry).
• 100% of new contracts pass the lane benchmark and margin assessment before sign-off.
• Measurable reduction in leakage from stale terms, missing surcharges, or incorrect system rates.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Job Summary:

We're looking for a Social Commerce Manager for our client, a leading global consumer goods company. Sitting at the intersection of creators, content and commerce, you'll drive growth across emerging platforms, unlock new opportunities, and help redefine how brands engage, influence and convert consumers in today's digital-first world.

Role: 

• Lead the growth and evolution of social commerce channels, developing strategies that drive sustainable GMV growth, improve ROAS, and strengthen affiliate and creator ecosystems.
• Identify, evaluate and pilot emerging commerce opportunities across new platforms and channels through structured test-and-learn initiatives with strategic partners.
• Own social commerce performance frameworks, leveraging data, measurement and reporting to uncover insights, optimize performance and drive business growth.
• Oversee social and influencer ecosystems, including creators, KOLs, MCNs, affiliate networks and agency partners, ensuring effective collaboration and measurable commercial impact.
• Lead end-to-end social campaign planning and execution, partnering with agency teams to deliver audience strategies, campaign deployment, content distribution and performance optimization aligned with brand objectives.
• Drive livestream and video commerce excellence by developing and operationalising performance scorecards that elevate channel effectiveness and commercial outcomes.
• Serve as a trusted advisor on social commerce, creator marketing and platform innovation, bringing forward emerging trends, opportunities and best practices to inform business decisions.
• Lead learning agendas across brands by translating insights into actionable recommendations, scaling successful initiatives and fostering a culture of continuous improvement.
• Build internal capabilities through training, coaching and knowledge-sharing programmes that strengthen social commerce, digital media and analytics expertise across stakeholder groups.
• Influence and engage cross-functional stakeholders through compelling storytelling, strategic recommendations and data-driven insights that support business objectives.
• Ensure all commerce, creator and livestream activities adhere to brand governance, compliance requirements and brand safety standards, safeguarding brand integrity across all touchpoints.

You:

• Bachelor's degree in Marketing, Business, Communications or a related discipline.
• 5+ years of experience in Social Commerce, Influencer Marketing, Digital Media, Performance Marketing or related fields.
• Demonstrated expertise in TikTok Shop and social commerce ecosystems, with a strong understanding of how content, creators and commerce work together to drive growth.
• Strong knowledge of social media platforms, creator economy trends, affiliate marketing models and platform best practices.
• Experience managing creators, influencers, agencies, MCNs, affiliate networks and cross-functional stakeholders.
• Commercially minded with a strong understanding of performance metrics, media optimisation and growth levers.
• Comfortable navigating ambiguity, identifying opportunities and turning insights into action.
• Strong communication, presentation and stakeholder management skills, with the ability to influence audiences at all levels.
• Passion for emerging technologies, digital culture and the evolving social commerce landscape.
• Exceptional verbal and written English communication and presentation skills.

Contract Type: 6 months Fixed Term Contract

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

• Program Management & Performance Oversight: Own and manage the KYB program across multiple regions, ensuring that all operational and regulatory requirements are met. Monitor and optimize program performance to ensure the success of the KYB process from end to end.

• Standardization and Scalability: Drive standardization of processes across all Markets ensuring  a lean and efficient set-up across Pandora markets 

• Regulatory Compliance & Risk Management: Work closely with the Regulatory AML & Compliance team from our licensed entity and ensure the program meets all regulatory commitments across our APAC markets. Maintain up-to-date knowledge of regulatory requirements and industry standards

• Frictionless Vendor Onboarding: Lead efforts to align the KYB program with the vendor onboarding process, ensuring smooth integration while building a frictionless experience that maximizes conversion and minimizes delays.

• Strategic Initiatives & Project Leadership: Serve as the project lead for key strategic initiatives, including the rollout of KYB processes in new markets, implementation of regulatory changes, and remediation actions for identified compliance gaps.

• Cross-Functional Collaboration: Partner closely with internal teams (e.g., compliance, legal, product, and COE and BPO operational teams) to ensure the successful execution of KYB initiatives, and maintain communication with stakeholders across multiple regions.

• Continuous Improvement: Identify opportunities for process optimization, including automation and scalability, to enhance efficiency while maintaining compliance and improving overall operational effectiveness.