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Company Summary

Company Reviews

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more.

For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Learn more about us at:
https://www.americanexpress.com/careers
https://www.americanexpress.com/
https://www.facebook.com/AmericanExpressUS
https://www.instagram.com/americanexpress/
https://twitter.com/americanexpress
https://www.youtube.com/user/AmericanExpress

See our community guidelines at:
https://www.americanexpress.com/en-us/company/community-guidelines/

If you have a customer service issue or question, please visit www.americanexpress.com/contactus

Rating Reviews

Rating is calculated based on 47 reviews and is evolving.

Featured Reviews

Senior Software Engineer
3.9
5 April 2026
Amex culture is decent, a bit slow sometimes
Pros: Most of my colleagues are really collaborative. The Phoenix office has a good community feel. There's strong emphasis on diversity and inclusion, which is great. It's a solid big corporate environment.
Cons: Things can move slowly here, especially for new Software Engineer projects. There's a fair amount of red tape, typical in the payment processing world. It can feel a bit bureaucratic at times.
Advice to Management: Try to streamline decision-making. Empower teams more to innovate faster. Reduce some of the bureaucracy.
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Financial Analyst
3.6
6 April 2026
Amex culture is solid, but it's a big place
Pros: People are generally super supportive, especially within your direct team. There's a decent amount of resources for training and career development in the financial sector. Plus, the hybrid model offers good flexibility a few days a week.
Cons: It can feel really bureaucratic and slow to change. Getting things approved sometimes takes forever, which is tough for junior finance professionals. There's also a bit of a "face time" culture in the office, even with the hybrid setup.
Advice to Management: Try to speed up decision-making processes. Empower managers more to make changes at a team level without so much red tape.
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Financial Analyst
3.6
10 April 2026
Solid Job Security at a Big Financial Company
Pros: The job security at American Express is really strong for a **financial analyst**. As a major **financial services company**, Amex feels like a very stable employer, so you don't really stress about layoffs. The benefits package is also pretty decent, especially the health insurance and 401k.
Cons: Career growth can be a bit slow, it's a huge corporate structure with lots of steps. The pay for junior **finance roles** in the **Phoenix office** is competitive, but not top-of-the-market. Sometimes the workload gets heavy around quarter-end, making work-life balance a challenge.
Advice to Management: Try to make the promotion paths clearer and faster for **finance roles**. Also, consider offering more competitive salaries for entry to mid-level positions to retain top talent in key offices.
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Common Questions About American Express

What is the typical working culture like for a Marketing Manager at American Express, especially in the New York City office?
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What kind of health and wellness benefits does American Express offer to its employees in the US?
What is American Express's policy on remote or hybrid work for roles in their credit risk department?
What is American Express's policy on remote work for roles in their New York City operations center?
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