Pros: I really enjoyed the creative environment of this design brand. My direct store manager was usually supportive, which made daily customer service much smoother. The team members in the Singapore office were also generally great to work with, making the onsite experience better.
Cons: Upper leadership felt pretty disconnected from the retail operations. Communication for new product launches or inventory changes was often last-minute. As a Retail Associate, it was frustrating not having clearer direction or feeling trusted in our roles.
Advice to Management: Try to bridge the gap between upper management and front-line retail staff. Clearer, more timely communication about new initiatives would help tremendously. Give direct managers more authority to make decisions and support their teams.
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