8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
Rating Reviews
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Pros: Working as a Software Engineer at 8x8 (a key player in cloud communications) from our Campbell, CA office has been a good experience. The hybrid work model is excellent for work-life balance. I appreciate the collaborative teams and the learning opportunities on our SaaS platform. It's a stable environment with interesting technical challenges.
Cons: Promotion paths can sometimes feel a bit slow, which is a minor drawback for career growth. Also, there are a few older systems that could be modernized to improve efficiency in day-to-day operations.
Advice to Management: Focus on streamlining the promotion process to better reward employee contributions and invest more in modernizing legacy systems for improved operational efficiency across teams.
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Pros: The remote work flexibility is really good. You can balance personal life pretty well, and they do a decent job with the UCaaS platform. There's good access to learning platforms if you're proactive.
Cons: Career growth for engineering roles often feels like an afterthought. There isn't a clear path for advancement, and promotion cycles can be slow. It's hard to get exposure to new technologies or different parts of the VoIP solutions.
Advice to Management: Establish clearer career progression frameworks for individual contributors, especially for engineers. Invest more in internal training and give people opportunities to rotate teams or projects to broaden their skills on the UCaaS platform.
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What is 8x8's policy on remote work for roles in the tech industry, especially for software engineering positions in California?
8x8 offers a hybrid work model for many roles, including software engineering positions, allowing employees to work from home a few days a week. While some roles may be fully remote, it's common for tech roles in their California offices to have a structured hybrid schedule.
What is the work-from-home policy like for software engineers at 8x8, a cloud communications company?
8x8 offers a hybrid work model, allowing software engineers to work remotely for a portion of the week. While specific arrangements can vary by team, there's a general expectation for some in-office collaboration at their San Jose headquarters or other major office locations.
