Pros: Some senior managers in my department for library operations really try. They genuinely care about staff wellbeing and the public service mission. We had solid team leads who understood our daily grind.
Cons: Overall leadership, especially higher up, feels out of touch. Decisions often come down without proper consultation for those of us doing the onsite work. It's tough to implement new initiatives from the top when frontline staff aren't heard.
Advice to Management: Encourage more bottom-up feedback for new policies, especially concerning library operations and digital resource management. Get out and talk to the people on the ground more often.
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