Broadvoice makes it easy for companies to connect with their customers. With our cloud-based, AI-powered CX solutions, mid-market companies worldwide get the tools they need to deliver consistently exceptional customer experiences at every digital touchpoint. With deep analytics, specialized workflows and AI to help agents, managers and customers, Broadvoice focuses on customer outcomes while building innovative technology that accelerates value faster and more simply than legacy or one-size-fits-all platforms. Learn more about Broadvoice at broadvoice.com.
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Pros: The team I worked with was solid, always helpful for troubleshooting. I also appreciated the initial training on their VoIP platform; it was good for learning the product as a Customer Support Representative.
Cons: Work-life balance here is often tough. We had long hours, and there's pressure to hit metrics, even outside normal hours. It felt like an always-on culture in this cloud communications company.
Advice to Management: Management should really look into better workload distribution and encourage disconnecting after hours. Burnout is a real thing for remote Customer Support Representatives.
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What is the typical working culture like at Broadvoice, especially for entry-level customer support roles in Los Angeles?
Broadvoice fosters a collaborative and fast-paced environment, particularly within its customer support teams in Los Angeles. While it can be demanding, there's a strong emphasis on teamwork and continuous learning to help employees succeed in handling client needs effectively.
