Job Title: Blue Yonder (BY) WMS Production Support Analyst
Location: Hyderabad, India
Job Summary
We are seeking an experienced Blue Yonder (BY) Warehouse Management System (WMS) Production Support Analyst to provide L2/L3 support for warehouse operations supporting DTC (Parcel) and B2B fulfillment environments.
This role is responsible for monitoring, troubleshooting, and resolving WMS production issues, ensuring smooth warehouse operations, maintaining integrations with OMS, ERP, TMS, and carrier systems, and supporting continuous improvement initiatives. The candidate will collaborate closely with warehouse operations, IT teams, and onshore stakeholders to ensure system stability and operational excellence.
The role requires strong expertise in BY WMS architecture, MOCA queries, SQL troubleshooting, integrations, and order fulfillment workflows.
Key Responsibilities
Production Support & Incident Management
- Provide Level 2 / Level 3 production support for BY WMS environments.
- Monitor WMS production jobs, interfaces, and health systems.
- Troubleshoot and resolve issues impacting warehouse operations, order processing, and shipping workflows.
- Investigate production incidents and perform root cause analysis (RCA).
- Coordinate with infrastructure, integration, and business teams to restore service quickly.
- Manage track incidents, service requests, and problem tickets in Jira/ServiceNow.
BY WMS Functional Support
Support core WMS processes including:
- Order allocation and wave planning
- Picking and packing operations
- Shipping and manifesting
- Parcel and LTL shipment processing
- Inventory movements and adjustments
- ASN processing and order confirmations
Troubleshoot issues impacting DTC (parcel) and B2B fulfillment flows.
Integration Monitoring & Troubleshooting
- Monitor and support integrations between BY WMS and OMS, ERP, TMS, and carrier systems.
- Investigate and resolve issues related to:
- API integrations
- EDI transactions
- message queues
- file-based interfaces
- Validate inbound and outbound payloads and resolve data inconsistencies.
- Work with external systems such as Centiro, FedEx, UPS, DHL integrations.
Technical Troubleshooting
- Analyze issues using:
- MOCA queries
- SQL queries
- application logs
- integration logs
- Support minor configuration fixes and data corrections in production.
- Assist development teams with issue replication and debugging.
- Support hotfix deployments when required.
Release & Deployment Support
- Participate in release validation and production deployments.
- Validate system health after releases.
- Support SIT/UAT defect validation and production readiness checks.
- Maintain release documentation and rollback plans.
Reporting & Label Support
- Troubleshoot issues with shipping labels and reporting tools.
- Support Jasper reports and Nice Label / BY Label Designer configurations.
- Assist operations teams with report validation and troubleshooting.
Operational Monitoring & Continuous Improvement
- Monitor daily warehouse operational metrics.
- Identify recurring issues and recommend system improvements.
- Create knowledge base documentation and runbooks.
- Drive automation and monitor improvements.
