About Us
We’re Blazity — a team of technology experts building modern, API-first digital products. We partner long-term with our clients, acting as trusted technology advisors and taking full ownership of the solutions we deliver.
Our work spans complex web platforms, e-commerce ecosystems, and custom software products, helping organizations scale through continuous optimization, new feature development, and workflow automation.
Alongside client work, we build and maintain open-source projects and contribute to the broader technical community.
About The Role
We are looking for a
Technical Solutions Engineer to join a fast-growing AI/ML ecosystem focused on model monitoring, observability, and responsible AI.
This is a
hands-on, technical role where you will work closely with customers, engineering, and product teams to support and improve developer-facing AI tools.
You will be responsible for
troubleshooting technical issues, supporting integrations, and ensuring customers can effectively use the platform in real-world scenarios.
Our Requirements
Technical Skills
- Strong understanding of software products and SaaS platforms
- Ability to troubleshoot APIs, integrations, and technical configurations
- Experience working with logs, debugging workflows, and technical documentation
- Ability to work with SQL (data analysis, querying)
- Experience supporting technical or enterprise-level products
Customer & Communication Skills
- Excellent communication skills with both technical and non-technical stakeholders
- Ability to clearly explain technical issues and guide customers to solutions
- Strong ownership mindset and proactive problem-solving approach
Experience - Previous experience in roles such as:
- Technical Support Engineer
- Product Support Engineer
- Solutions Engineer
- Customer Success Engineer (technical products)
- Experience supporting developer tools, APIs, SaaS platforms, or AI/ML products is a strong plus
Nice to Have
- Familiarity with AI/ML concepts, observability, or platform tooling
- Experience with developer-focused products or open-source ecosystems
Work Setup
- Remote-friendly role with optional office in Warsaw
- Collaboration with international teams - English (C1) is a must
- Willingness to travel up to 25% of the time (approximately 1 week per month)
- Due to the current geopolitical situation, travel is not expected in the near future, but flexibility will be important long-term
Scope Of Responsibilities
Product Expertise & Technical Support
- Develop a deep understanding of the product, its architecture, and integrations
- Provide technical support to customers using the platform
- Investigate and troubleshoot product issues, identify root causes, and propose solutions
- Support customers with API integrations, configurations, and advanced product usage
Customer Enablement
- Help customers effectively use the product to achieve their goals
- Guide customers through technical onboarding, setup, and best practices
- Translate complex technical concepts into clear, user-friendly explanations
Collaboration with Engineering & Product
- Escalate bugs and issues with clear technical context
- Work closely with engineering teams to reproduce and resolve issues
- Provide structured feedback to product teams based on customer insights and support trends
Documentation & Knowledge Sharing
- Create and maintain technical documentation, troubleshooting guides, and knowledge base articles
- Contribute to improving internal support processes and tooling
What We Offer
🤝 We value feedback and foster an open, supportive environment
🍎 We may not have Fruit Thursdays or online meditation sessions, but you might enjoy:
🌴 29 paid days off
🩺 Health insurance fully covered by us
🏋️ Sports card fully covered by us
Salary ranges
💼 B2B contract
💰 Salary: 100 -130 PLN net+VAT / hour
Location
🌍 100% remote work from Poland
