Coordinate with clients and clinical staff to efficiently plan and optimize schedule of home care visits, considering client preferences, caregiver availability, and logistical considerations.
Liaise with internal and external stakeholders including but not limited to other Thye Hua Kwan subsidiaries/departments, referring source, external service providers, AIC on program details and clients.
Maintain a detailed documentation of visit schedules, client and staff communications using department Electronic Medical Records System.
Maintenance of client and service-related files to ensure information is accurate and updated regularly.
Ensure the quality and consistency of home care services by monitoring visit schedules and gathering feedback from clients and caregivers.
Prepare weekly, monthly, bi-yearly reports and any other ad hoc reports if requested etc.
Secondary Duties
Assist in the orientation and induction for new staff
Provide coverage for Admin Assistant/Executive when necessary.
Any other ad hoc tasks as assigned by the Programme Manager.
Desired Attributes:**
Ability to work independently and as part of a team.
Flexibility to pivot and adapt to unexpected changes.
Enjoys problem solving to meet the scheduling needs.
Strong communication skills to effectively interact with various stakeholders with differing communication styles and background.
Proficiency in using Microsoft Office suite, MS Teams and Zoom platforms.
Previous experience in appointment scheduling or islandwide delivery/service coordinating roles is an advantage.
Ability to speak in mandarin and/or dialects (due to business requirement) is preferred.
