Job Purpose The Warehouse Administration Manager is the control tower behind the warehouse floor—ensuring that data, documentation, systems, and processes run with precision. This role leads the administrative backbone of warehouse operations, driving accuracy in inventory, billing, reporting, and customer communication while supporting operational efficiency and compliance.
About the role
1. Warehouse Administration & Operations Support - Oversee all warehouse administrative functions including inbound/outbound documentation, inventory records, and system transactions
- Ensure timely and accurate processing of goods receipt, picking, packing, and dispatch documentation
- Act as the bridge between warehouse operations, customer service, and transport teams
2. Inventory Control & Data Accuracy - Maintain high inventory accuracy through system governance (WMS) and reconciliation processes
- Monitor stock discrepancies, investigate root causes, and implement corrective actions
- Support cycle counts, stock takes, and audit activities
3. Customer & Stakeholder Management - Serve as the key contact for customers on reporting, billing, and operational queries
- Ensure service level agreements (SLAs) are met with accurate and timely reporting
- Collaborate with internal teams (Operations, Finance, IT) to resolve issues and improve workflows
4. Billing & Documentation Compliance - Validate and manage warehouse billing processes in line with contractual agreements
- Ensure proper documentation for invoicing, including storage, handling, and value-added services
- Maintain compliance with internal policies, customer requirements, and regulatory standards
5. Systems & Process Improvement - Drive continuous improvement initiatives for warehouse administration processes
- Optimize usage of Warehouse Management Systems (WMS) and reporting tools
- Support system implementation, upgrades, or process re-engineering projects
6. Team Leadership - Lead, coach, and develop a team of warehouse administrators
- Set KPIs and performance standards for accuracy, productivity, and service quality
- Foster a culture of accountability, precision, and continuous improvement
Role Requirements - Bachelor’s Degree in Logistics, Supply Chain, Business Administration, or related field
- 5-8 years of experience in warehouse administration or logistics operations
- Proven experience managing WMS platforms (e.g., SAP, Manhattan, Blue Yonder, or similar)
- Strong understanding of inventory control, billing processes, and warehouse workflows
- Experience in 3PL or contract logistics environment preferred
