Attend to customers’ enquiries relating to life and health insurances via phone and email including escalated enquiries via an integrated customer management system
Follow up customers’ complaints and appeals closely, giving them timely updates and prompt resolution
Provide feedback proactively to make work processes more efficient or to enhance customer experience
Collaborate and support team members in enquiry/complaint handling
Prepare reports pertaining to statistics collection and productivity
Work on projects and assignments that your supervisor assigns
To join us as a Customer Service Officer, you:
have obtained a diploma or degree, relevant insurance certification will be an advantage;
have at least 1 year of customer service experience in the insurance or financial industry;
are proficient in Microsoft Office;
have strong interpersonal and communication skills (including writing);
can multitask and prioritize daily workload; and
enjoy helping customers and remain composed in the face of challenges.
