Job Responsibilities

1.Handle customer inquiries, complaints, and feedback via phone calls, emails, web chat, and social media platforms.

2.Provide accurate information and solutions to customers in a professional and timely manner.

3.Investigate customer issues and coordinate with relevant departments to resolve them effectively.

4.Maintain accurate customer records and update information in the system.

5.Follow up on customer requests and ensure customer satisfaction.

6.Support order processing, quotations, and after-sales service activities.

7.Work closely with internal departments to ensure smooth service delivery.

8.Prepare customer service reports and perform administrative duties as assigned.

9.Assist in handling customer escalations and service recovery situations.

10.Perform any other ad hoc duties and assignments as assigned by Management.

Job Requirements

• Good interpersonal and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to multitask and prioritize work effectively.
• Excellent communication and active listening skills.
• Good time management and organizational skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office applications and customer service systems.

Responsibilities:

• Handle customer enquiries via phone, email, WhatsApp, and walk-ins
• Follow up with potential buyers and arrange sales appointments
• Coordinate showroom visits and site appointments when required
• Prepare quotations, booking forms, and sales documentation
• Track bookings, loan approvals, and SPA signing progress
• Manage sales kits
• Support marketing activities, launches, and sales events
• Maintain accurate customer and sales records in internal systems
• Coordinate documentation with internal teams and external parties
• Perform general administrative and ad-hoc duties as assigned

Requirements:

• Diploma / Degree in Marketing, Business, or related field
• Fresh graduates are welcomed to apply
• Basic knowledge of sales, marketing, and property sales processes
• Familiar with digital marketing and market trends
• Good communication, negotiation, and customer service skills
• Analytical, organized, and detail-oriented
• Team player with a flexible and proactive attitude

Perks & Benefits

• Commission and bonus
• Open culture
• Personal development opportunities

GENERIC RESPONISBILITIES

• To always act in SISMA Auto’s best interests
• To always diligently follow ALL CURRENT BYD and/or Sisma Auto processes, policies, guidelines and documentation requirements
• To stay updated to any changes in the processes and modify behaviors accordingly
• To respect the authorities
• To always behave in a courteous and professional manner
• To always maintain clean and professional appearance, adhering to relevant guidelines and/or wearing a uniform if requested
• To always treat customers with the utmost respect and professionalism
• To maintain effective and open communications with peer/subordinates/superiors to discuss feedback, issues, seek and provide suggestions for improvements.
• To perform any other duties reasonably requested by the Management
• To ensure any direct reports also adhere to the above general guidelines
• To be punctual at all times
• To diligently complete all training assigned
• To be prepared to work extra time, as requested by the management

KEY RESPONSIBILITIES

• To support SISMA Auto’s Customer Relationship Management (CRM) strategies towards achieving best in class customer service
• To develop short-term and long-term CRM goals to enhance SISMA AUTO's overall performance
• To identify areas where CRM can complement and improve SISMA AUTO existing processes
• To manage development, execution and completion of CRM plans to achieve the goals
• To develop instructions and implement internal campaigns to improve CRM adoption and usage
• To support the CUSTOMER EXPERIENCE MANAGEMENT(CEM) for SISMA Auto
• To support communication between SISMA AUTO and its customers
• To support the collection and analysis of customer feedback from the customers and the development of strategies or corrective measures to address any identified issues
• To continuously work with marketing, sales and after sales teams in order customize the CRM based on their requirements
• To Provide appropriate tools for the teams to measure and improve their performance and customer service
• Other tasks and responsibilities may be assigned to you based on the needs of the organization.

• Medical Benefits
• Attractive Commission Scheme
• Overtime (OT) Allowance

Job Responsibilities

• Handle customer inquiries, orders, and follow-up requests.
• Prepare quotations and process sales orders accurately.
• Coordinate with customers, suppliers, warehouse, and logistics teams regarding delivery schedules.
• Monitor order status and ensure timely delivery to customers.
• Follow up on outstanding quotations and customer requirements.
• Maintain accurate records of customer orders and transactions.
• Assist in resolving customer complaints and service-related issues.
• Support the sales team in daily operational and administrative matters.

Requirements

• Diploma/Degree in Business Administration, Marketing, or related field.
• Fresh graduates are encouraged to apply.
• Good communication and coordination skills.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Detail-oriented and able to handle multiple tasks.
• Able to work independently with minimal supervision.
• Knowledge of ERP systems is an added advantage.
• Proficiency in English and Bahasa Malaysia.
• Shipping and Transportation background

Perks & Benefits

• Allowance transportation
• Free snacks / Happy hours
• Company trips
• Medical insurance
• EPF, SOCSO & EIS
• Medical benefits
• Annual leave
• Performance bonus
• Training and career development opportunities

Tasks & Responsibilities:

• Administrative activities concerning the processing, documentation and handling of all incoming containers and vessels.
• Solving of queries, reporting to responsible persons.

Job Requirements:

• Minimum Diploma level in Shipping related field.
• Excellent communication skills.
• Good speaking and writing skills in Mandarin and English language.

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Benefits:

• Annual leave
• Medical
• EPF
• SOCSO
• EIS

Job description :

• Possess good command of written and spoken English
• Process customer orders in the system and relate the information to concerned department.
• Correspond to all customer inquire effectively and efficiently.
• Relate all customer requirements, changes in specifications to the related department in a timely manner.
• Provide the required details to shipping team for shipment arrangement.
• Prepare data and reports accurately and on a timely manner.
• Good work ethic, well organized and self-motivated.
• Good knowledge in MS Office

Qualification :

• Graduate with minimum 2 years working experience as Customer Service (Preferably in Manufacturing Industry)

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

Job Scope:

1. Counter & Customer Service Operations

• Attend to members' and customers' inquiries professionally and courteously.
• Handle membership registration, renewal, and account-related requests.
• Process product purchases, collections, returns, and exchanges according to company procedures.
• Provide accurate information on products, promotions, and company policies.

2. Cashiering & Transaction Processing

• Process cash, credit card, e-wallet, and other payment transactions.
• Ensure all transactions are recorded accurately in the system.
• Perform daily cash reconciliation and submit reports as required.

3. Inventory & Product Handling

• Prepare products for customer collection and delivery.
• Monitor stock levels at the counter and report replenishment requirements.
• Assist in stock receiving, stock transfers, and inventory counts when required.

4. Administrative Support

• Maintain accurate customer and transaction records.
• Prepare and file operational documents and reports.
• Assist in data entry and other administrative duties assigned by management.

5. Customer Complaint Handling

• Receive and handle customer feedback, inquiries, and complaints.
• Escalate unresolved issues to the relevant department for further action.
• Follow up to ensure timely resolution and customer satisfaction.

6. Event & Operational Support

• Assist in company events, roadshows, Pop-Up Stores, promotions, and recruitment activities.
• Support meeting room, demo room, and event room operations when required.
• Perform operational duties assigned by supervisors to ensure smooth daily operations.

7. Compliance & Housekeeping

• Ensure compliance with company policies, SOPs, and operational guidelines.
• Maintain cleanliness, organization, and professional appearance of the counter and service area.
• Safeguard company assets, cash, inventory, and confidential information.

Key Responsibilities

• Deliver excellent customer service and enhance member satisfaction.
• Ensure smooth and efficient counter operations.
• Maintain transaction accuracy and operational compliance.
• Support business growth through professional front-line service.
• With basic beauty background and knowledge is added value
• Any other ad-hoc projects/duties related to sales as per assigned.

Qualifications:

• Minimum SPM Level
• Prefer female with age between 20-35 years old, presentable look
• Minimum 1 year of relevant working experience
• Able to communicate effectively in English, Malay and Mandarin (To liaise with Mandarin speaking members and customers)
• Computer literate
• able wotk on rotational scheduled basis if necessary.

What You'll Get in Return:

• Attractive incentives – monthly and quarterly
• Annual performance bonus
• Medical benefits
• Annual leave
• Staff purchase privileges
• Opportunities for career advancement and personal development
• A supportive, dynamic work environment where your ideas matter

Job Responsibilities

1) Managing Daily Purchasing Activities:

• Support site ordering based on project progress and requirements.
• Prepare purchase orders in accordance with SOP and ISO Quality Management System tasks.
• Resolve project orders, material, and machinery-related issues in collaboration with project teams.

2) Supplier Relations and Negotiation:

• Manage relationships with suppliers, contractors, and vendors.
• Negotiate prices, delivery timelines, and terms and conditions.
• Maintain a supplier database and records in alignment with SOP and Quality, Environment, Safety, and Health documentation.

3) Coordination and Collaboration:

• Coordinate with project personnel to identify and fulfill project-specific procurement needs.
• Collaborate with the Contract Department to request quotations for tendering and obtain necessary material details, quantities, and drawings.

4) Quality Assurance and Budget Management:

• Ensure that all procured items meet the required quality standards and specifications.
• Prepare cost estimates and manage budgets related to purchasing activities.

5) Process Improvement and Compliance:

• Continuously work towards improving purchasing systems and processes.
• Implement policies, procedures, and instructions as required by the QESH management system.
• Develop and execute action plans based on risk and opportunity assessments in accordance with ISO standards.
• Promote the use of a process approach, risk-based thinking, and life cycle perspective within the organization.
• Ensure compliance with legal and other applicable requirements.

6) Perform any other duties and responsibilities as assigned by the immediate superior.

Job requirements: -

• Minimum SPM/Diploma in Business Administration, Management, or a related field.
• At least 3 years of purchasing/procurement experience, preferably in the construction industry.
• Able to source, evaluate, and negotiate with suppliers and vendors effectively.
• Knowledge of building materials and construction processes is an added advantage.
• Computer literate with good knowledge of Microsoft Office and SQL System.
• Possess strong negotiation, communication, and interpersonal skills with a high level of integrity.
• Able to work independently and manage procurement activities efficiently.

Perks & Benefits

• Open culture
• Personal development opportunities

JOB RESPONSIBILITIES:

Focal Point Communication: Act as the official bridge and focal person, as and when required, to communicate with customers/workshops on administrative, logistical (e.g., delivery status, documentation, and product availability), and general non-technical inquiries via phone, email, and dedicated platforms.

Sales Performance Assistance: Compile and analyse internal reports (e.g., call logs, interaction frequency, ticket resolution times) to assist management in gauging the activity and performance of the in-house Business Consultants (salespersons).

Issue Triage: Efficiently log all client queries and complaints, providing timely follow-up and coordinating with the relevant internal departments (e.g., Sales, Logistics, Technical team) for resolution.

Customer Satisfaction: Coordinate and execute customer satisfaction survey practices, including the distribution, collection, and initial tabulation of feedback from the workshop network.

Administrative Communication: Assist in the preparation and distribution of general client communications, such as welcome kits, informational memos, and holiday greetings.

Data Management: Perform essential data entry, ensuring all workshop and client contact information, interaction history, and transactional details are accurately and consistently recorded in the CRM system.

Record Integrity: Proactively monitor and maintain the quality of the customer database (e.g., deduplicating records and updating outdated information) to ensure a reliable source of truth for all business functions.

Basic Reporting: Assist in generating simple reports from the CRM system (e.g., monthly new sign-ups, list of workshops in a specific region) to support planning and analysis by the management team.

Technical Skills:

• Proficiency in Microsoft Office (Word, Excel, and PowerPoint).
• Familiarity with CRM software/database management is highly preferred.

Requirements:

- Female

- Can drive and have your own transport

- Preferably Single

Perks & Benefits

• Casual dress code
• Medical insurance
• Personal leave

Qualification and requirements :

• Qualification (Diploma or Degree) in Business studies/Economics/Sales or a related field. Fresh graduates are also encouraged to apply.
• At least 1 - 2 years of related working experience in after sales/customer service/business development would be an asset.
• Must have excellent communication, interpersonal and organisational skills.
• Ability to build strong client relationships and ensure high levels of customer satisfaction.
• Must be able to communicate and co-ordinate well with the team and other related Departments in order to provide efficient service and support to clients.
• Must be organised and proficient in handling administrative and logistics duties relating to receiving and delivery of the Company’s products.
• Proficient in Microsoft applications (Word, Excel, Powerpoint, Outlook).
• Language proficiency (English, Bahasa Malaysia and any other language).
• Must have a valid driving license and must be willing to travel frequently on work assignments as required.

Job responsibilities :

• Responsible for handling all administrative tasks and logistics relating to instrument calibration, service and repair, service contract, system maintenance and others.
• Need to work closely with the Engineering Lab team on after sales service and support.
• Follow up diligently with clients on instrument/product pick-ups and delivery for service and calibration.
• Responds to complaints and enquiries, evaluates and analyses problems and gives cost effective feedback and solutions.
• Arranges logistics for pick-ups and delivery.
• Records, update and compiles weekly work progress reports on instrument servicing.
• Handles customer satisfaction surveys.
• Any other related duties outside the scope outlined.
• If you are passionate and committed in your chosen field of work, and are seeking a new challenge in your career, write in to us at Lighthouse Worldwide Solutions Malaysia.

We provide :

• Good training opportunities and exposure locally and abroad.
• Competitive remuneration package, benefits and incentives, inclusive of attractive commission.
• Exciting company trips locally and abroad.
• Open and collaborative work culture with a strong focus on quality and customer satisfaction.

Perks & Benefits

• EPF
• Socso
• EIS

This role will manage and support major retail chain accounts key customers bookstore/stationery in Malaysia. This role focuses on supporting sales growth, building strong relationships with buyers, ensuring product availability, collaborating closely with the merchandising team, and executing in-store sales-related activities.

Job Responsibilities

Key Account Management

• Support daily communication with buyers, merchandisers and retail partners
• Follow up on orders, delivery status and operational matters.
• Build and maintain good business relationships with store personnel and buyers

Execution & Business Growth

• Support achievement of monthly and annual sales targets for assigned accounts.
• Monitor sell-in (to retailer) and sell-out (from store) performance  to identify growth opportunities.
• Assist in identify fast-moving and slow-moving products
• Monitor and optimize product display planograms to improve visibility and sales performance

Product Listing & Promotions

• Assist in new product listing.
• Ensure product information, pricing and barcode are accurate in retailer systems.
• Track listing status and resolve any issues
• Coordinate retailer promotional activities, festive campaigns, catalogue deals and in-store activities.
• Ensure promotional pricing and stock are properly executed in stores

Store Visits & Merchandising

• Conduct regular store visits to monitor Shelf display, product visibility, stock availability and planogram compliance.
• Ensure products are well displayed with correct price tags and POSM materials.
• Work closely with merchandisers to improve shelf arrangement and visibility

Stock & Supply Coordination

• Monitor stock levels at retailer warehouse and outlets.
• Coordinate with internal warehouse / logistics team for timely replenishment
• Prevent stock shortages or overstock situations.

Reporting

• Prepare monthly sales reports, sell in performance, fulfilments issue and promotion feedback and account updates.
• Maintain accurate sales records using Microsoft Excel

E-Commerce Support

• Manage day-to-day operations across e-commerce platforms (Shopee, Lazada, TikTok Shop)
• Ensure store layout, branding, product listings are updated
• Ensure accurate pricing, stock levels, and product variations
• Maintain seller ratings, chat response rate, and overall store health
• Plan and run campaigns (vouchers, discounts, bundles, flash sales)
• Coordinate with team to ensure timely setup.
• Monitor performance and improve sales results
• Respond to customer inquiries promptly and professionally
• Handle issues, complaints, and returns efficiently
• Maintain positive customer experience and ratings

Ad-hoc assignments / Event Support

• Provide support for company events and any other assigned duties when required

Job Requirements

• Diploma / Degree in Business, Marketing or related field
• Minimum 1–2 years relevant working experience
• Experience in procurement/ retail / FMCG / key account sales is an added advantage
• Able to communicate effectively in Mandarin, English and Bahasa Malaysia
• Mandarin speaking is required as the role needs to liaise with Mandarin-speaking customers and business partners
• Proficient in Microsoft Excel
• Responsible, proactive and willing to learn
• Willing to travel for store visits within Malaysia

Perks & Benefits

• Increment, incentive and bonus
• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Open culture
• Personal development opportunities
• Paid training and development

職位說明 ：

• 具備良好的英語書面和口語能力
• 在系統中處理客戶訂單，並將資訊關聯到相關部門。
• 有效率、有效地回覆所有客戶諮詢。
• 及時將所有客戶要求、規格變更等資訊傳達給相關部門。
• 向貨運團隊提供安排貨運所需的詳細資訊。
• 準確、及時地準備數據和報告。
• 工作態度認真負責，做事條理清晰，積極主動。
• 熟練微軟辦公軟體

資格：

• 本科畢業，至少兩年客戶服務工作經驗（製造業經驗者優先）。

福利待遇

• 津貼（旅費、交通費等）
• 醫療保險
• 個人發展機會

工作職責

• 處理客戶諮詢、訂單和後續請求。
• 準確準備報價單並處理銷售訂單。
• 與客戶、供應商、倉庫和物流團隊協調交貨時間表。
• 監控訂單狀態，確保及時交付給客戶。
• 跟進未完成的報價和客戶需求。
• 準確記錄客戶訂單和交易資訊。
• 協助解決客戶投訴和服務相關問題。
• 協助銷售團隊處理日常營運和行政事務。

要求

• 工商管理、行銷或相關領域的文憑/學位。
• 歡迎應屆畢業生申請。
• 良好的溝通協調能力。
• 精通微軟辦公室軟體（Excel、Word、Outlook）。
• 注重細節，能夠同時處理多項任務。
• 能夠獨立工作，只需極少監督。
• 熟悉ERP系統者優先考慮。
• 精通英語和馬來語。
• 航運和運輸背景

福利待遇

• 交通補貼
• 免費小吃/歡樂時光
• 公司旅行
• 醫療保險
• 僱員公積金 (EPF)、社保 (SOCSO) 和就業保險計劃 (EIS)
• 醫療福利
• 年假
• 績效獎金
• 培訓和職業發展機會

任務與職責：

• 對所有入境貨櫃和船舶的處理、文件編制和操作相關的行政活動。
• 解答疑問，並向負責人報告。

職位要求：

• 至少擁有航運相關領域的專科文憑。
• 優秀的溝通能力。
• 具備良好的國語及英語口說及寫作能力。

“我們正在尋找會說普通話的候選人，他們將為講普通話的顧客服務。”

好處：

• 年假
• 醫療的
• 僱員公積金
• 社險公司
• 環境影響評價

As the Banquet Manager, you’ll ensure the smooth execution/ procurement of conference business and assist in the planning and delivery of service during the conference. Promote the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos. 

Your day-to-day: 

People   

• Work with Human Resources to ensure the departmental performance of staff is productive 
• Ensure compliances to hotel Reward & Recognition initiatives with active nomination for F&B colleagues 
• Adhere to hotel disciplinary procedures during major/minor act of misconduct 
• Work with Superior on manpower planning and management needs 

Guest Experience  

• Assist in the co-ordination and monitoring of all meetings and conference business 
• Assist in managing the standards and procedures of the department, for instance, ensuring that business has been signed prior to commence planning  
• Assist in managing the rooming list process 
• Co-ordinate the allocation of space for the conference and associated events 
• Conduct room familiarisations and site inspections 
• Monitor competitor activities 
• Supervise the functioning of all banqueting department employees, facilities, sales and costs, to ensure maximum departmental profit is achieved 
• Control and analyse, on an on-going basis, the following, in an effort to ensure optimum performance: 
• Quality levels of product and service 
• Guest satisfaction 
• Merchandising and Marketing 
• Operating costs 
• Sanitation, cleanliness and hygiene 
• Assist in the coordination and liaison with the Food and Beverage Manager and the Executive Chef, the pricing and preparation of banquet menus, and beverages and wine lists by taking into consideration such factors as: 
• Local requirements 
• Market needs 
• Competition 
• Trends 
• Recipes 
• Potential costs 
• Availability of Food and Beverage products 
• Merchandising and promotion 
• Ensure all food and beverage equipment are in proper operational condition and are cleaned on a regular basis.  
• Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs. 
• Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction. 

 Financial  

• Work with F&B Manager in the preparation and management of the Catering Sales/Operations budget. Duties include: 
• Assist in co-ordinating the preparation of the banquet sales annual budget 
• Assist in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget 
• Assist in the preparation of the hotel strategic plan, goals program 

Responsible Business  

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same 
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures 
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly 
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers 
• Log security incidents and accidents in accordance with hotel requirements 
• Other ad-hoc duties - unexpected moments when we must pull together to get a task done 
• May also serve as manager on duty 

Accountability    

• Ensure the smooth execution of any Catering event (On & Off premises) as per the desired standards and set benchmarks. Reports to Food & Beverage Manager and works closely with Catering Sales team to achieve the department annual budget 

Number of employees supervised – 

• Direct - Assistant Banquet Manager/ Banquet Supervisors/ Banquet Attendants   

Annual Operating Profit/Payroll Budget –  

• Banquet Revenue Target 

Key Metrics –  

• Banquet Revenue Target 
• Guests Satisfaction Survey 

What we need from you? 

Bachelor’s degree / higher education qualification in Hotel Management, culinary arts / equivalent  

Some college and/or advanced training in food and beverage management plus 2 years of related experience, including supervisory experience (preferably in banqueting operations) or an equivalent combination of education and experience 

Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local law 

• The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. 

• Birthday Leave
• Marriage Leave
• Compassionate Leave
• Maternity / Paternity Leave
• Parking Allowance
• Free duty meals

Job Position : Site Manager

Internship / Fresh Graduate are welcome to apply

• Provides leadership in the initial planning stage by collaborating with clients, architects, engineers, or other involved parties; develops detailed descriptions of jobs and materials necessary to complete the project.
• Schedules and coordinates projects in logical steps and budgets the time necessary to meet each deadline.
• Prepares and submits budget estimates and regularly communicates with clients concerning budget progress and costs.
• Plans, coordinates, organizes, oversees, and directs activities regarding the construction and maintenance of assigned structures, facilities, and systems.
• Ensures safety standards and guidelines are followed on the job site and that all safety codes are met in construction.
• Collaborates with clients, supervisory staff, contractors, and design professionals to discuss and resolve problems, including work procedures, complaints, and construction or design issues.
• Manages and leads actions that are necessary due to delays, bad weather, or emergencies at construction sites.
• Develops and maintains good working relationships with a variety of people, including owners, managers, designers, supervisors, tradespersons, and craft workers.
• Performs other related duties as assigned.
• Determine the necessary equipment, materials, and manpower needed
• Ensure compliance with safety regulations and building codes
• Evaluate risks
• Collaborate with subcontractors, engineers, architects and key team members of the project team
• Ensure all deadlines are met
• Handle any environmental or local community issues that may come up during a project
• Conduct site checks to monitor progress and quality standards

Benefits：

EPF, SOCSO, EIS, Annual Leave & Medical Leave

As the Restaurant Manager, you’ll manage all aspects of one or more full-service food and beverage outlet(s) on a daily basis and coordinate special events. Ensure compliance with standards of service and operating procedures. Adhere to local regulations concerning health, safety or other compliance requirements, as well as brand standards and local policies and procedures.     

Your day-to-day: 

People   

Work with Human Resources to ensure the departmental performance of staff is productive 

Ensure compliances to hotel Reward & Recognition initiatives with active nomination for F&B colleagues 

Adhere to hotel disciplinary procedures during major/minor act of misconduct 

Work with Superior on manpower planning and management needs 

Guest Experience  

Effectively manage the restaurant by ensuring the following:  

Oversee the Implementation of standards as detailed in the departmental standards and procedures manual 

Adhere to opening and closing procedures 

Adhere to bill paying procedures  

Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc 

Personally meet and farewell a minimum of 80% of your customers 

Encourage and motivate staff to provide optimum service during all shifts 

Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile  

Develop and implement Promotions Calendar for F&B products in restaurant  

Manage special event concepts  

Create positive publicity opportunities  

Manage customer database and utilize effectively  

Up-sell property facilities  

Analyze food and beverage statistics through point of sale system 

 Financial  

Anticipate market changes and review operations when necessary  

Conduct competitor analysis  

Actively pursue cost saving measures 

Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific  

Manage wage and beverage cost 

Forecasting   

Stock control 

Responsible Business  

Demonstrate compliance to Food Safety Management safety policies and procedures and ensure all procedures are conducted safely and within FSMS guidelines and ensure your direct reports do the same 

Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly 

Initiate action to correct a hazardous situation and notify supervisors of potential dangers 

Log security incidents and accidents in accordance with hotel requirements 

Other ad-hoc duties - unexpected moments when we must pull together to get a task done 

May also serve as manager on duty 

Accountability    

Ensure the smooth execution of restaurant as per the desired standards and set benchmarks. Reports to Food & Beverage Manager and works closely with Food & Beverage Team to achieve the department annual budget  

Number of employees supervised – 

Direct - Assistant Restaurant Manager/ Food and Beverage Supervisors/ Food and Beverage Attendants/ Hostess 

Annual Operating Profit/Payroll Budget –  

Restaurant Revenue Target 

Key Metrics –  

Restaurant Revenue Target 

Employee Satisfaction Survey

What we need from you? 

Bachelor’s degree / higher education qualification in Hotel Management, culinary arts / equivalent  

Some college and/or advanced training in food and beverage management plus 2 years of related experience, including supervisory experience, or an equivalent combination of education and experience 

Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law 

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. 

• Annual Leave
• Free duty meals
• Birthday Leave
• Long Service Award
• Compassionate Leave
• Medical Insurance

工作範圍：

1. 櫃檯及客戶服務經營

• 以專業和禮貌的態度處理會員和客戶的諮詢。
• 處理會員註冊、續費和帳戶相關請求。
• 依照公司流程處理產品購買、收款、退貨和換貨。
• 提供有關產品、促銷活動和公司政策的準確資訊。

2. 收銀和交易處理

• 處理現金、信用卡、電子錢包和其他支付交易。
• 確保所有交易均準確記錄在系統中。
• 每日進行現金核對，並依要求提交報告。

3. 庫存和產品處理

• 準備產品以供顧客取貨和送貨。
• 監控櫃檯庫存水準並報告補貨需求。
• 必要時協助進行收貨、調撥和盤點。

4. 行政支持

• 保持準確的客戶和交易記錄。
• 準備並提交營運文件和報告。
• 協助進行資料輸入和管理階層分配的其他行政工作。

5. 客戶投訴處理

• 接收並處理客戶的回饋、諮詢和投訴。
• 將未解決的問題回報相關部門，以便採取進一步行動。
• 跟進以確保問題及時解決，客戶滿意。

6. 活動及營運支持

• 協助公司進行活動、路演、快閃店、促銷和招募活動。
• 根據需要為會議室、演示室和活動室的運作提供支援。
• 執行主管指派的日常營運任務，以確保日常營運順利進行。

7. 合規與內務管理

• 確保遵守公司政策、標準作業程序和操作指南。
• 保持櫃檯和服務區域的清潔、整齊和專業形象。
• 保護公司資產、現金、庫存和機密資訊。

主要職責

• 提供優質的客戶服務，提升會員滿意度。
• 確保櫃檯運作順暢有效率。
• 確保交易準確性和操作合規性。
• 透過專業的第一線服務支援業務成長。
• 具備基本的美容背景和知識將更有價值
• 根據安排，完成與銷售相關的其他臨時項目/任務。

資格：

• 最低SPM水平
• 優先考慮20-35歲之間、形象氣質佳的女性。
• 至少1年相關工作經驗
• 能夠用英語、馬來語和普通話進行有效溝通（以便與講普通話的會員和客戶聯絡）
• 具備電腦操作能力
• 必要時能依輪班安排工作。

您將獲得以下回報：

• 豐厚的獎勵－每月和每季度
• 年度績效獎金
• 醫療福利
• 年假
• 員工購買特權
• 職業晉升和個人發展的機會
• 一個充滿支持、充滿活力的工作環境，在這裡你的想法至關重要。

About Us

Commerze Capital Sdn Bhd is an emerging financial solutions provider focused on empowering SMEs through invoice factoring, pre-financing, and supply chain financing—particularly for those involved in government, GLC, and PLC contracts. By collaborating with leading financial institutions and ecosystem partners, we provide businesses with the working capital and financial flexibility they need to grow with confidence.

As part of our ongoing expansion, we are looking for a Relationship Manager to join our passionate team and help strengthen our engagement with SMEs, business associations, and corporate partners across Malaysia.

Key Responsibilities

• Develop and nurture strong relationships with SMEs, corporate clients, and key stakeholders.
• Identify and pursue financing opportunities within government, GLC, and PLC contract networks.
• Oversee the end-to-end client onboarding process—from application to disbursement.
• Provide tailored financial advisory on Commerze Capital’s range of financing solutions.
• Collaborate with internal teams to ensure efficient processing, accurate reporting, and client satisfaction.
• Represent Commerze Capital at industry events, networking sessions, and business forums.
• Contribute to achieving company sales goals and business growth targets.

Requirements

• Bachelor’s degree in Business, Finance, Marketing, or a related discipline.
• 2–4 years of experience in relationship management, SME banking, or B2B sales.
• Strong knowledge of SME financing, supply chain, or trade-related financial products.
• Excellent communication, negotiation, and presentation skills.
• Proactive, results-oriented, and capable of working both independently and in a team.
• Proficient in both Bahasa Malaysia and English (spoken and written).

What We Offer

• Competitive salary package with attractive performance-based incentives.
• Career growth opportunities with one of Malaysia’s up-and-coming SME financing providers.
• Exposure to collaborations with government bodies, GLCs, PLCs, and industry associations.
• A dynamic, supportive, and collaborative work environment where your ideas make an impact.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Flexible working hours
• Casual dress code
• Company trips
• Personal leave
• Open culture
• Dental insurance
• Paid training and development

Job Responsibilities

1.⁠ ⁠Property Acquisition & Business Development

•⁠ ⁠Identify and approach property owners, investors, landlords, and developers to introduce COBNB's short-term rental management services.

•⁠ ⁠Generate new leads through networking, referrals, cold calling, social media, property exhibitions, and industry events.

•⁠ ⁠Conduct sales presentations and consultations with prospective clients.

•⁠ ⁠Manage the full sales cycle from lead generation to contract signing.

•⁠ ⁠Negotiate and close property management agreements.

•⁠ ⁠Achieve monthly and quarterly acquisition targets.

2.⁠ ⁠Relationship Management

•⁠ ⁠Build and maintain long-term relationships with property owners, agents, and business partners.

•⁠ ⁠Act as the main point of contact during the onboarding process.

•⁠ ⁠Ensure excellent client experience and satisfaction.

•⁠ ⁠Develop strategic partnerships with real estate agencies and referral partners.

3.⁠ ⁠Market Research & Strategy

•⁠ ⁠Monitor market trends, occupancy rates, rental performance, and competitor activities.

•⁠ ⁠Identify new growth opportunities and target markets.

•⁠ ⁠Provide market feedback and recommendations to management.

•⁠ ⁠Prepare sales reports, forecasts, and business development updates.

4.⁠ ⁠Internal Coordination

•⁠ ⁠Work closely with Operations, Marketing, and Customer Service teams to ensure smooth unit onboarding.

•⁠ ⁠Coordinate property inspections, documentation, and handover processes.

•⁠ ⁠Maintain accurate records of leads, opportunities, and signed agreements in the CRM system.

Job Requirements :

•⁠ ⁠Diploma or Bachelor's Degree in Business, Marketing, Hospitality, Real Estate, or related field.

•⁠ ⁠Experience in sales, business development, real estate, hospitality, or property management is an added advantage.

•⁠ ⁠Strong communication, negotiation, and presentation skills.

•⁠ ⁠Self-motivated and target-driven personality.

•⁠ ⁠Ability to work independently and as part of a team.

•⁠ ⁠Possess own transport and willing to travel for meetings and site visits.

•⁠ ⁠Proficient in Microsoft Office applications.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Human Resources

1. Assist the HR & Admin Manager in all HR-related matters to ensure smooth operations and alignment with business objectives.
2. Involved in the full spectrum of HR activities including employee engagement, employee relations, orientation and training, payroll, compensation and benefits, recruitment, learning and development and performance management. 
3. Recruitment & Talent Acquisition:
4. Develop and implement recruitment strategies to attract talents.
5. Oversee the end-to-end recruitment process, including job postings, interviews, and hiring decisions.
6. Collaborate with department heads to ensure workforce planning aligns with business objectives. 
7. Business Partnering Role:
8. To assist in managing employment dispute, provide guidance and advice in handling staff disciplinary and personal grievance cases and union matters.
9. Ensure proper implementation of terms and conditions and observance of relevant labor legislation.
10. Maintain knowledge of and ensure compliance with employment practices and regulations.
11. Compensation & Benefits:
12. Manage performance appraisal and salary review exercises.
13. To assist in reviewing and recommending changes. 
14. Ensure the confidentiality and privacy of all employee and payroll information.
15. Ensure that compensation practices are in compliance with current regulations.
16. Assess compensation and benefits programmes, terms and conditions of service to ensure alignment with HR strategies.
17. Human Resources Information System:
18. Ensure that employees’ records are updated and documented accurately.
19. Ensure that System is able to support current business processes.
20. Employee Benefits and Compensation
21. Support in administering employee benefits programs, including health insurance, retirement plans and other perks.
22. Assist with payroll processing and address employee inquiries related to compensation.

Administrative

1. Office Management

• Oversee day-to-day office operations, including maintenance, supplies, and equipment.
• Manage office budgets and expenses.

2. Vendor Management

• Liaise with vendors and suppliers for office-related services and supplies.
• Negotiate contracts / agreements when necessary and ensure cost-effectiveness.

3. Travel and Event Coordination

• Arrange travel and accommodation for employees and visitors.
• Assist in planning and coordinating company events and meetings.

4. Documentation & Procedure Compliance

• Maintain administrative records, such as contracts, invoices, and correspondence.
• Ensure that administrative processes and procedures are in compliance with company policies and regulations.

5. Facilities Management

• Ensure a safe and productive work environment for employees.
• Coordinate maintenance activities and repairs for office facilities and equipment.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Regular team activities
• Medical insurance
• Open culture
• Dental insurance

Responsibilities:

• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Bridge management and employee relations by addressing demands, grievances or other issues.
• Manage the recruitment and selection process.
• Support current and future business needs through the development, engagement, motivation and preservation of human capital.
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.
• Nurture a positive working environment.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain pay plan and benefits program.
• Assess training needs to apply and monitor training programs.
• Report to management and provide decision support through HR metrics.
• Ensure legal compliance throughout human resource management.

Requirements:

• Proven working experience as HR manager or other HR executive.
• People oriented and results driven.
• Hands-on experience with human resources metrics.
• Familiarity of HR systems and databases.
• Ability to architect strategy along with leadership skills.
• Good active listening, negotiation and presentation skills.
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• In-depth knowledge of labour law and HR best practices.
• Possess at least a Bachelor's Degree in Human Resources or related field.

Perks & Benefits

• Nearby public transport
• Central location
• Personal leave

About Us

Red Ant Technology Sdn Bhd (www.redant.my) is a bespoke software development company building customized web and mobile solutions for enterprises across Malaysia, Singapore, and the wider Asia-Pacific region. Our enterprise clients include Panasonic, Epson, Prudential, Bosch, and Heineken. Alongside our custom development work, we build and operate our own SaaS products, including Leaf CRM (www.leaf.my), a lead and customer management platform, and ClaimNow (www.claim.my).

Job Summary

We are looking for a driven Business Development Manager to lead growth for Leaf CRM. This is a product-focused sales role where you will run the full sales cycle for Leaf CRM, from identifying and qualifying leads, to delivering product demos, to closing subscriptions and handing customers over for onboarding. The ideal candidate understands how SaaS and CRM products are bought and sold, communicates clearly, and has a track record of meeting sales targets.

What you will do

• Own the Leaf CRM sales pipeline: Research, identify, and qualify prospects across Malaysia and the wider region, and develop targeted strategies to approach and convert them.
• Run structured outreach campaigns: Work with lead providers and prospect lists to drive consistent outbound activity (cold calls, follow-ups, and book qualified demo appointments.)
• Deliver compelling Leaf CRM demos, lead trial conversations, prepare proposals and contracts, and close monthly and annual subscriptions.
• Develop deep product knowledge to effectively map Leaf CRM features to each prospect's sales and workflow needs
• Build and maintain strong, long-lasting customer relationships to drive retention, expansion, and referrals.
• Identify and establish strategic partnerships and reseller channels that extend Leaf CRM's reach.
• Work closely with marketing, product, and customer support teams to ensure smooth onboarding handoffs and feed market insights back into the product roadmap.
• Represent Leaf CRM at industry events, conferences, and networking sessions to build the brand and generate leads.
• Maintain accurate CRM records and prepare regular reports on pipeline, sales performance, and market trends.

What you will need

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in business development or sales, preferably selling SaaS, CRM, or other technology products.
• Familiarity with how CRM and lead management tools support sales and marketing teams, and an understanding of the software and enterprise solutions landscape.
• A track record of meeting or exceeding sales targets.
• Strong English command
• Excellent communication, negotiation, and presentation skills, with confidence demoing software to decision makers.
• Proven ability to build and maintain client relationships.
• Strong analytical and strategic thinking skills.

Perks & Benefits

• Entitled to Commission
• Clinical & Dental Reimbursement
• Annual Leave: 14 days

Job Description:

• Liaise and coordinate with all consultants, contractors, suppliers and local authorities.
• Monitor work progress and ensure timely completion of construction works accordance with approved specification, quality and schedule.
• Oversee the whole project department; provide necessary technical supports, action plans and advice to ensure smooth implementation of projects.
• Work closely with all consultants in establishing drawing for tender and construction.
• Organize and monitor the submission status at various stages of development process.
• Resolve design / construction site constrains and concerns.
• Ensure that the Certificate of Compliance and Completion (CCC) is obtained on time.
• Check all drawings to ensure drawings are well coordinated and developer’s requirements are met.
• Lead QAQC team to handle defect works after handover to house owner.

Requirements:

• Able to work independently
• At least 5 years in Civil Engineering (Structure design)
• Candidate must possess at least Diploma / Degree in Architecture/Building/Civil Engineering/ Project Management / Project Development)
• Fluent in English and Bahasa Malaysia both written and spoken is preferred.
• Well versed in MS Office and AutoCAD
• Work location based in Bukit Mertajam

Perks & Benefits

• Commission and bonus
• Allowance (travel, transportation, etc.)
• Team activities
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

As the Learning & Development Manager, you’ll be responsible for managing the hotel’s learning & development function, including developing a complement of qualified departmental trainers and establishing a hotel system for generating training data and evaluating results.  

The Learning & Development Manager position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resources. The position also plays a leading role in promoting the desired work culture around the Winning Ways of the InterContinental Hotels Group and the brand ethos. 

Your day-to-day: 

People 

Create training programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey  

Educate and train managers on Crowne Plaza on-boarding programs/ Winning Culture in accordance with hotel or company policies including, performance management process, and related programmes to foster productivity, and enhance performance 

Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review 

Familiarize yourself with the IHG HR and Training Standards, localizing where necessary 

Ensure effective training programs are in place for the following: 

New Employee Orientation 

IHG Frontline 

Customer Service Training 

Technical job specific training (through certification of departmental standards and procedures) 

Supervisory Skills Training 

Management Development 

Fire, Life and Safety Training 

Selling Skills    

Employee retraining  

Establish a training library of books, videos, journals and audio-visual materials to assist trainers in their training programs and for staff personal development  

Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured, and that training is effective  

Attend departmental training session and critique performance  

Liaise with other IHG Training Managers to share experiences and resources  

Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance  

Regularly communicates with staff and maintains good relations  

Contributes towards regional activities as directed by Director of Human Resources / General Manager   

Guest Experience  

Regular monitoring and evaluation of Guest Love scores  

Develop creative ways to inspire and motivate team members to provide guests with a unique experience 

Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction 

Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience 

Use IHG benchmarks to monitor the success of training programs and amend your efforts accordingly. Eg: Guest HeartBeat scores, achievement of budget, etc  

Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs  

Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines  

Conducts/Drive Service Standard Audits and share feedback with department heads 

Financial  

Assist in the creation of and work within the established L&D/Training department budget and control expenses 

Monitor industrial trainees/interns/vocational trainees to manage costs and ensure statutory/IHG Academy compliances 

Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved 

Effective utilization of Industrial Trainees to control PTEB 

Responsible Business  

Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community 

Prepare and monitor training programs for IHG Academy 

Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training  

Liaise with educational institutions conducting hospitality and training courses  

Ensure the e- learning training is carried out on a timely basis 

Support drive IHG Corporate Responsibility initiatives at the hotel 

Perform other duties as assigned. May also serve as manager on duty 

 Accountability    

This job is the top Learning and Development role in large, luxury, resort or major flagship hotel with extensive facilities and services, a number of outlets, and catering and convention facilities. This is typically the only Training lead in a full-service hotel. May supervise Training coordinator/Interns in a larger hotel. Ensures optimum utilization of hotel Training budget 

What we need from you? 

Bachelor’s degree or Diploma in Hotel Management/Bachelor's in Human Resources Management/equivalent 

Minimum 3 years of relevant positions, or an equivalent combination of education and experience in Quality and Continuous Improvement process of Hospitality industry 

Excellent organizational and leadership skills 

Outstanding in communication skills, presentation skills, problem solving skills and works as a teamwork player 

In depth understanding of quality control procedures and relevant legal standards 

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. 

• Insurance Plan
• Annual Leave
• Medical Leave
• Car Parking Allowance OR Motorbike Allowance
• Long Service Award
• Birthday Leave