職位描述

我們正在尋找一位可靠且精通多種語言的客服文員，負責處理客戶諮詢和行政事務。如果您做事有條理且樂於助人，請立即申請。

為什麼要加入我們？

• 固定工作時間：上午 8:30 至下午 6:00，週日至週四。
• 社區：在亞羅士打（Mergong 2）中心地帶工作。
• 包容性：一個真正重視您的多語言技能的職位。

要求：

• 最低學歷要求為SPM（馬來西亞教育文憑）。
• 至少一年有類似崗位的工作經驗。
• 具備基本的電腦知識（資料輸入、電子郵件等）。
• 能夠流利地使用英語、馬來語和中文進行溝通，以支持我們多元化的客戶群。

職責/權限：

主要職責

1. 作為技術控制人員的代表，負責專案規劃，包括模具、機械和人力；
2. 制定生產線模具安裝計劃，確保生產車間達到每日/每月目標產量；
3. 與設計團隊溝通，以獲得施工圖核准；
4. 與設計團隊一起解讀圖紙並解決差異；
5. 將每日生產計畫表發給總務員，由總務員上傳至ERP系統並分發給生產團隊；
6. 安排/採購預製構件生產所需的材料；
7. 制定每月/每週的生產和交付計劃、材料訂購、人力和機械安排；
8. 準備並維護所有生產和庫存記錄，以確保根據項目要求累積足夠的庫存；
9. 進行澆築前和澆築後檢查；
10. 關閉並管理不符合項報告（NCR）和糾正措施；
11. 分析品質問題的根本原因並實施糾正/預防措施；
12. 調查並糾正實體庫存與系統記錄之間的任何差異；
13. 監測並確保材料浪費量在目標範圍內；
14. 處理並解決客戶投訴；
15. 每月進行現場巡查，或根據客戶指出的缺陷需求進行巡查；
16. 向生產和模具團隊簡要介紹現場缺陷，並提交關於已採取糾正措施的報告；
17. 參加所有EHS巡視、檢查和會議，為安全的工作條件/環境做出貢獻；
18. 執行管理階層不時指派的其他任務；
19. 對於高階職位，他/她應該具備良好的領導能力和指導能力。

資源需求

1. 至少5年混凝土預製件製造業經驗
2. 至少擁有土木/結構工程學位
3. 具備電腦操作能力，熟練使用微軟辦公室軟體或同等軟體者優先。

福利待遇

• 獎金
• 津貼
• 休閒著裝要求
• 醫療保險
• 個人發展機會
• 有薪培訓和發展

Duties and Responsibilities:

• Oversee electrical works, ensuring compliance with project specifications, QESH (Quality, Environmental, Safety, and Health) standards, and regulatory requirements.
• Provide technical expertise and guidance to ensure all electrical engineering aspects of the project are executed accurately and efficiently.
• Develop and implement detailed work plans, schedules, and methodologies to ensure timely completion of tasks.
• Monitor and inspect construction activities to ensure quality and safety standards are met.
• Coordinate with the procurement team to ensure the timely availability of materials, equipment, and manpower.
• Identify and address technical or operational issues promptly, minimizing delays and maintaining project efficiency.
• Ensure compliance with ISO 9001 (Quality), ISO 14001 (Environmental), and ISO 45001 (Health and Safety) standards, maintaining accurate records and documentation.
• Supervise and conduct tests on civil or electrical systems to ensure functionality and compliance with design specifications.
• Identify risks related to electrical activities and implement preventive and corrective measures.
• Liaise with contractors, consultants, and stakeholders to ensure alignment on project goals and deliverables.

JOB REQUIREMENT

Educational Qualifications:

• A Bachelor’s degree in Civil Engineering, Electrical Engineering, or a related field from a recognized institution.

Experience:

• Minimum of 2–5 years of experience in civil or electrical engineering within the construction industry, preferably in substation, power plant, or electrical infrastructure projects.
• Experience with substation building construction or related electrical infrastructure projects is highly preferred.
• Proven track record of working on large-scale construction projects, including project management, design review, and site supervision.

Skills:

• Strong technical knowledge in civil or electrical engineering principles, systems, and best practices.
• Proficient in project management tools and software (e.g., MS Project, AutoCAD, or other engineering software).
• Strong analytical and problem-solving skills, with the ability to make sound technical decisions.
• Excellent organizational and time-management skills.
• Knowledge of local building codes, electrical standards, and safety regulations.
• Ability to work under pressure and manage multiple tasks simultaneously.

Personal Attributes:

• Strong communication and interpersonal skills, with the ability to collaborate with a diverse team.
• Detail-oriented and capable of ensuring high-quality standards.
• Proactive and capable of handling unexpected situations in a fast-paced environment.
• Strong leadership qualities, with the ability to motivate and guide a team.
• Ability to work both independently and as part of a team.

Additional Requirements:

• Fluency in both English and Bahasa Malaysia (spoken and written).
• Ability to travel to project sites within Malaysia as required.
• Willingness to work on-site and oversee field activities.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities
• Dental insurance
• Vision insurance
• Paid training and development

職責與要求

• 應徵者必須至少擁有小學/中學/SPM/“O”水準學歷，專業不限。
• 所需語言： 中文、馬來語
• 無需工作經驗。
• 最好是具備重型機械維修保養專業知識的入門人才。

福利待遇

• 年度加薪和獎金
• 休閒著裝要求
• 免費小吃
• 醫療保險
• 個人休假
• 開放文化

RESPONSIBILITIES / AUTHORITIES:

Main duties

1. As a Technical Controller’s representative in charged for Project Planning in term of moulds, machinery and manpower;
2. Plan for mould set up in production line to ensure that production bays meet the daily/ monthly targeted volume;
3. Liaise with the design team for shop drawing approvals;
4. Interpret drawings and solving discrepancies with Design team;
5. To issue daily planning schedules to General clerk to be uploaded in ERP system and issue to Production Team;
6. Arrange / purchase of material for production of precast components;
7. Plan monthly/ weekly production and delivery schedule, material ordering, manpower and machinery arrangement;
8. Prepare and maintain all production and inventory records to ensure sufficient buildup of stock as per Project’s requirement;
9. Carry out pre-pour and post-pour inspections;
10. Close and manage non-conformance reports (NCRs) and corrective actions;
11. Analyze root causes of quality issues and implement corrective/preventive actions;
12. Investigate and correct any discrepancies between physical stock and system records;
13. Monitor and ensure the materials wastage are within the targets;
14. Attend and solve Client’s complaints;
15. Monthly site visits or as when it is required for defects highlighted by Clients;
16. Brief Production & Mould team on the site defects and submit reports on correction actions take;
17. Attend all EHS walkabout, inspection, meetings and contribute to a safe working condition / environment;
18. Perform any other tasks which may be assigned by management from time to time;
19. For senior post, he/she should be good in leadership and mentorship.

RESOURCE REQUIREMENTS

1. Minimum 5 years’ experience in Concrete Precast manufacturing Industry
2. Minimum with Degree in Civil / Structural Engineering
3. Computer literate, preferable in Microsoft Office applications or equivalent

Perks & Benefits

• Bonus
• Allowance
• Casual dress code
• Medical insurance
• Personal development opportunities
• Paid training and development

Project: IT /Banking / Travelling Project:

• Understand customer enquiries and respond via applicable channels: calls, email, chat etc
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner by following to processes

Job Requirement:

• Basic Salary RM4000 - RM4500
• KPI Allowance & Shift Allowance
• Banking / Travelling Project - NO OVERNIGHT SHIFT
• Min SPM
• Diploma/ Degree Fresh welcome to apply
• Preferred with Customer Service Experience
• Candidates fluent in Mandarin and Cantonese preferred as role requires candidate to deal with Mandarin speaking clients.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Personal development opportunities

Purpose of role: 

This role is a full fledge Service Engineer, support the business in Bintulu for MRP contracts and transactional sale. This role will be based in Bintulu.

Key Responsibilities:

·Technical Expertise: Perform seal refurbishment work, provide inspection report, and handle full workflow process. Withdraw the stock from inventory and maintain and manage inventory.

·Field Service & Support: Perform on-site installation, removal, troubleshooting, repair, and commissioning of mechanical seals and support systems.

·Customer Interaction: Build rapport, provide training on product usage, and assist the sales team with technical discussions.

·Maintenance & Repair: Maintain service center building and equipment in a clean and efficient state, ensuring repair jobs meet quality standards.

·Safety Compliance: Adhere to all Health, Safety, and Environmental (QHSE) procedures and company policies. 

Key Accountabilities:

•Cares for the environmental, health and safety of self and others.

•Achieving service operations KPI’s

•Follows workplace procedures, workflow and instructions at all time.

•Maintains 5S in workplace, tools, equipment, and facilities to be safe condition and always aware working with safe action.

•Identifies and reports unsafe, unhealthy or hazardous working conditions.

•Use personal protective equipment as required.

•Does not engage in practical jokes that could harm the health or safety of another person.

Must be punctual and full of discipline.

Key Metrics:

•Ontime Training completion.

•Urgency dateline.

•Report accuracy and dateline.

Crown Equipment Sdn. Bhd. is looking for a dedicated and skilled individual to join our team as a Service Technician in our Workshop. In this hands-on role, you will be responsible for the diagnosis, maintenance, and repair of a variety of forklift, reach truck, pallet truck, other material handling equipment, ensuring reliability and safety for our clients. Our workshop is equipped with state-of-the-art facilities, and you will play a critical role in maintaining the high standards of service that Crown is known for.

Your expertise will be instrumental in troubleshooting technical issues, performing scheduled maintenance, and executing repairs in a timely and efficient manner. You will work closely with our service team and other technicians to enhance customer satisfaction and ensure equipment performance meets industry standards.

We are seeking a proactive individual with a strong technical background and a passion for problem-solving. If you are eager to develop your skills and contribute to a team that values quality, safety, and innovation, Crown Equipment Sdn. Bhd. is the perfect place for you to advance your career.

Responsibilities

• Diagnose and repair mechanical and electrical issues on various types of material handling equipment specifically Forklift.
• Perform scheduled inspections and preventative maintenance to ensure optimal performance.
• Maintain detailed records of service activities and parts used in repairs.
• Collaborate with the workshop team to improve processes and enhance service delivery.
• Stay current with industry standards, safety protocols, and technical advancements.
• Provide exceptional customer service and communicate effectively with clients regarding repairs and maintenance.
• Participate in training programs to enhance technical skills and knowledge of equipment.

• SPM, Diploma or equivalent in Mechanical Engineering, Electrical Engineering, or a related field SKM, etc.
• Proven experience as a forklift / service technician or mechanic in a similar industry.
• Strong mechanical and electrical troubleshooting skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and in a team-oriented environment.
• Good communication skills and committed to work.

We are looking for a motivated, dynamic Assistant Service Manager to join our team based in Johor. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget.

In this role you will be responsible for:

1. Position Overview

The Assistant Service Manager (ASM) reports directly to the Branch Operations Manager or Branch Manager. This role is pivotal in driving service excellence, maximizing team productivity, and ensuring rigorous operational compliance within the branch to uphold the highest company standards.

2. Core Service & Operational Responsibilities

The ASM is mandated to maintain high-quality service delivery and operational efficiency by adhering to the following requirements:

• Service Completion: Mandate and ensure a 100% monthly service completion rate across the entire service team.
• Installation Timelines: Guarantee 100% completion of new business installations within a maximum of 5 working days from the date of the service agreement or job confirmation.
• Route-Riding: Conduct formal route-rides with each service team at least once every 3 months to ensure operational standards are met.
• Productivity Oversight: Audit technician productivity to ensure all personnel meet pre-requisite site-visit timings and route planning targets.
• Overtime Management: Validate and manage technician overtime claims, ensuring all submissions are legitimate and cost-effective.
• Work Procedures: Enforce strict compliance with pest/hygiene service guidelines as detailed in company manuals and technical instructions.

3. Fleet & Equipment Management

The ASM is responsible for the cost-effective management of the branch’s fleet and technical resources, ensuring operational readiness without compromising safety standards.

• Vehicle Compliance:  Maintain rigorous records for the renewal of road tax and Puspakom inspections.
• Maintenance Logs:  Ensure comprehensive maintenance logs are kept for all service vehicles to ensure audit readiness.
• Cost Control:  Monitor and record repair costs and fuel usage; validate driver logs for accuracy.
• Inventory & Assets:  Maintain a precise register for service tools and safety equipment; ensure the security of all company property, hardware, and premises.
• Safety Standards:  Ensure all vehicles and drivers remain in full compliance with the SHE (Safety, Health, and Environment) and Vehicle Handbook.

4. Stock & Warehouse Controls

To maintain stock integrity and branch efficiency, the ASM shall:

• Monitor proper stock issuance and returns for all service teams on a weekly basis.
• Attend and lead monthly stock takes and conduct regular vehicle stock audits.
• Direct the management and control of the branch store, including the efficient handling of used Exhaust Fan
• Related (EFR) equipment.
• Verify that all actual preparation costs are accurately captured and recorded within the company system.

5. People Management & Staff Development

As a leader in operational excellence, the ASM manages the employee lifecycle with a focus on high-performance culture and technical mastery.

• Recruitment: Collaborate with the Branch Manager or Branch Operations Manager to recruit high-caliber Service Technicians and Service Ladies (subject to prior approval).
• Onboarding & Culture: Direct staff inductions, maintain high team morale, and ensure all staff possess a comprehensive understanding of company objectives and policies.
• Training & Coaching: Organize technical induction programs and maintain precise training records. Act as the primary trainer for refresher courses, providing field-based guidance and data-driven coaching to ensure a high level of technical competence.

6. Quality Assurance (QA) & Performance Monitoring

The following quality standards and performance audits must be strictly enforced:

• Direct regular Quality Control (QC) checks and follow up on client complaints to ensure total ownership of service problems.
• Ensure OCS 224 compliance: Resolve all customer callouts within 24 hours to prevent further escalation.
• Audit the duties of Service Supervisors on a monthly basis.
• Audit each Service Technician according to company requirements (TPA Assessment).
• Carry out regular service audits across all branch service areas.
• Verify that all supervisors meet their established monthly KPIs.

7. Administrative & Reporting Protocols

The ASM must maintain rigorous administrative accountability. Weekly status reports must be provided to the Branch Operations Manager covering the State of Service, Supervisor issues, Customer issues, and other operational concerns. Formal weekly and monthly meetings must be conducted with supervisors and technicians; formal minutes are mandatory for all meetings and must be filed accordingly. All reports, stock returns, and e-claims must be prepared accurately and dispatched promptly to the Head Office.

8. Health, Safety, and Environment (SHE) Compliance

The ASM has a legal obligation to enforce a safe working environment. You are required to:

• Enforce OSHA 1994: Apply the requirements of the Occupational Safety & Health Act 1994, ensuring all subordinates understand their legal obligations.
• Ensure Chemical Safety: Direct the safe handling, storage, and application of all chemicals to eliminate untoward risks to staff.
• Conduct Monthly Inspections: Inspect all service vehicles monthly to ensure they are roadworthy and safe.
• Direct Safe Systems of Work: Provide site-specific risk assessments and issue written work instructions for all activities to ensure employees work without risk to health.
• Rectify Deficiencies: Immediately rectify all deficiencies identified during audits or inspections.
• Participate in Reviews: Attend and contribute to monthly SHE review meetings.

9. Cross-Functional Collaboration & Professional Conduct

The ASM serves as an "Agent of Best Practice," promoting the company’s gold standards and transmitting these practices to all supervisors and coordinators.

• Sales Relationship: Maintain cooperative relations with the Sales Team by providing high-quality sales leads and customer feedback.
• Sales Support: Assist the Sales Team in achieving branch targets by providing technical support for special surveys and sales presentations.
• Self-Improvement: Commit to continuous professional development through private study, technical literature, membership of professional associations, and attendance at relevant industry courses.

The ideal candidate will possess:

• Minimum a Bachelor Degree in any related field with at least 5 years relevant Service Management/ Supervisory experience
• Strong leadership qualities with planning, organizing and problem solving ability
• Able to work in dynamic and fast paced environment
• Excellent in promoting teamwork and synergize the team towards achieving service KPI
• Able to work autonomously and thrive on challenges
• Driven by data, analytical, able to develop team by managing their service activities and coach them accordingly
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent problem solving , multi-tasking & planning skills
• Ability to motivate and manage a team to achieve & meet service KPI
• Ability to think on your feet to coach team with service and customer focused solutions
• Versatility to build rapport with people at all levels
• Excellent and multi-lingual in both verbal and written English and Bahasa Malaysia
• Commercially focused and is alert of the changes and updates in market movement
• Able to travel to various locations within the designated territory

Rentokil Initial is one of the largest business services company with more than 68,500 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

We are looking for a motivated, dynamic Intern to support our Customer Relations Executive to join our team.

To help to achieve this, we will provide you with a competitive allowance & bright career opportunities. You will also be given full product training, with hands on assistance from Customer Care Team.

In this role you will be responsible for:

• Uncover customer needs and interact with our products and services through various initiatives including CVC, CSAT, or CES surveys via Outbound Calls, Email & Texting across customer touchpoint
• Deep understanding on customer insights by identify the pain points and opportunities through the surveys
• Handling customer contact activities includes sales, customer feedback with Customer Relationship Management System
• Demonstrate effective verbal communication skills when interacting at all level, be it among peers & managers or with customers
• Working in a team to achieve the required Key Performance Index (KPI) & SLA (Service Level Agreement)

Duration: Depending on your university's requirement

The ideal candidate will possess:

• Currently pursuing tertiary education/Final semester (Bachelor's Degree or Diploma in Business Administration, Management, Marketing, Customer Service Management, Office Management course)
• Has own transport to travel to work on daily basis

Key Responsibilities

• System Architecture & Setup: Lead the end-to-end setup of new operational systems (e.g., ticketing platforms, telephony entities, CRM environments). Responsible for system configuration, data mapping, integrations, and deployment.
• System Maintenance & Administration: Manage the daily administration of core CX systems, including ticketing, telephony/VoIP, and CRM platforms (e.g., Zendesk). Monitor ticketing workflows, automation rules, user access permissions, system configurations, and operational performance while supporting data extraction and reporting requirements.
• Workflow Automation: Develop and maintain automation solutions, scripts, and system workflows to streamline operational processes and improve efficiency across the department.
• Technical Stack Ownership: Act as the system owner for core CX tools (Ticketing, Telephony/VoIP, CRM, and Help Desk platforms), ensuring seamless integrations via APIs, webhooks, and third-party services.
• Data Validation & Reporting: Extract, analyze, and validate system data, logs, and operational metrics to measure performance, identify improvement opportunities, and support business decision-making.
• Process & System Optimization: Continuously evaluate customer service workflows, system utilization, and operational processes, recommending enhancements to improve efficiency, scalability, and user experience.

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business Analytics, or a related field.
• 2–5 years of experience in Customer Service Systems, CRM Administration, Technical Operations, System Support, or related roles.
• Hands-on experience administering customer service platforms such as Zendesk, or similar ticketing/CRM systems.
• Familiarity with customer service workflows, ticket lifecycle management, and operational processes.
• Experience managing user access, system configurations, workflow automation, and system maintenance activities.
• Experience extracting and analyzing system data for reporting and operational insights.
• Strong problem-solving skills with the ability to troubleshoot system and workflow issues.

Crown Equipment Sdn. Bhd. is looking for a dedicated and skilled individual to join our team as a Service Technician in our Field sites. In this hands-on role, you will be responsible for the diagnosis, maintenance, and repair of a variety of forklift, reach truck, pallet truck, other material handling equipment, ensuring reliability and safety for our clients.

Your expertise will be instrumental in troubleshooting technical issues, performing scheduled maintenance, and executing repairs in a timely and efficient manner. You will work closely with our service team and other technicians to enhance customer satisfaction and ensure equipment performance meets industry standards.

We are seeking a proactive individual with a strong technical background and a passion for problem-solving. If you are eager to develop your skills and contribute to a team that values quality, safety, and innovation, Crown Equipment Sdn. Bhd. is the perfect place for you to advance your career.

Responsibilities

• Complete jobs assigned for the day
• Maintain an accurate daily record of hours worked vs hours paid
• Complete all necessary Job Reports and Planned Maintenance(PM) Inspection Reports
• Complete PM services per the relevant truck procedure within the standard times
• Maintain tools and equipment to the Company's standards
• Report any breakages or loss of tools to your service management representative

• Diagnose and repair mechanical and electrical issues on various types of material handling equipment specifically Forklift.
• Perform scheduled inspections and preventative maintenance to ensure optimal performance.
• Maintain detailed records of service activities and parts used in repairs.
• Stay current with industry standards, safety protocols, and technical advancements.
• Provide exceptional customer service and communicate effectively with clients regarding repairs and maintenance.
• Participate in training programs to enhance technical skills and knowledge of equipment.

• SPM, Diploma or equivalent in Mechanical Engineering, Electrical Engineering, or a related field SKM, etc.
• Possess good electrical/mechanical aptitude or knowledge in machinery equipment is preferred.
• Experience in maintenance repair and overhaul in automotive engine will be an added advantage.
• Good communication skills and committed to work.
• Open to all Malaysian diploma or vocational certificate graduates from IPTA/IPTS.
• Proven experience as a forklift / service technician or mechanic in a similar industry.
• Strong mechanical and electrical troubleshooting skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and in a team-oriented environment
• Have valid driving license: B2, D, GDL (Advantage)
• Good in Bahasa and got basic command in English (both verbal and written).
• Team player with initiative and a positive attitude towards learning.

Position Summary

Responsible for component lifecycle and PCN management, as well as the selection, qualification, application, failure analysis, and documentation management of components, materials, and chemicals, together with supplier evaluation.

Duties & Responsibilities

• Manage component lifecycle activities including obsolescence tracking, End-of-Life (EOL) and Product Discontinuation (PDN) notifications.
• Review and assess supplier Product Change Notifications (PCNs), coordinate cross-functional impact analysis (engineering, quality, manufacturing), and ensure timely implementation and documentation of approved changes.
• Support data extraction and market intelligence activities, including collection of industry and commercial data (e.g. component pricing and lead times) for components and materials registered in the ERP system.
• Support the maintenance and governance of material database, including classification, characterization, standardization, and data integrity of electronic components, materials, and chemicals.
• Provide technical expertise on component and material-related matters, including datasheet interpretation, component selection, alternate part recommendations, application guidance, failure analysis, storage and handling requirements, and coordination of engineering queries (EQs) from suppliers.
• Develop component and material selection, qualification, and application guidelines; establish test methodologies and qualification requirements to support reliable product design and supplier approval activities.
• Support the robust and reliable design-in/sustaining of components by providing technical guidance on component selection, lifecycle status, regulatory compliance, and supply assurance considerations.
• Lead component failure investigations, identify root causes and failure mechanisms, develop corrective actions, and support reliability validation and risk mitigation activities for critical components.
• Assess supplier technical capabilities, support supplier selection for key components, and conduct supplier audits or technical visits when required.

Crown Equipment Sdn. Bhd. is looking for a dedicated and skilled individual to join our team as a Service Technician in our Workshop. In this hands-on role, you will be responsible for the diagnosis, maintenance, and repair of a variety of forklift, reach truck, pallet truck, other material handling equipment, ensuring reliability and safety for our clients. Our workshop is equipped with state-of-the-art facilities, and you will play a critical role in maintaining the high standards of service that Crown is known for.

Your expertise will be instrumental in troubleshooting technical issues, performing scheduled maintenance, and executing repairs in a timely and efficient manner. You will work closely with our service team and other technicians to enhance customer satisfaction and ensure equipment performance meets industry standards.

We are seeking a proactive individual with a strong technical background and a passion for problem-solving. If you are eager to develop your skills and contribute to a team that values quality, safety, and innovation, Crown Equipment Sdn. Bhd. is the perfect place for you to advance your career.

Responsibilities

• Diagnose and repair mechanical and electrical issues on various types of material handling equipment specifically Forklift.
• Perform scheduled inspections and preventative maintenance to ensure optimal performance.
• Maintain detailed records of service activities and parts used in repairs.
• Collaborate with the workshop team to improve processes and enhance service delivery.
• Stay current with industry standards, safety protocols, and technical advancements.
• Provide exceptional customer service and communicate effectively with clients regarding repairs and maintenance.
• Participate in training programs to enhance technical skills and knowledge of equipment.

• SPM, Diploma or equivalent in Mechanical Engineering, Electrical Engineering, or a related field SKM, etc.
• Proven experience as a forklift / service technician or mechanic in a similar industry.
• Strong mechanical and electrical troubleshooting skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and in a team-oriented environment.
• Good communication skills and committed to work.

Role Description:

• Responsible for providing engineering design support and solutions for crane systems and industrial lifting equipment within the assigned region. Ensures that designs meet technical specifications, safety standards, customer requirements, and company guidelines. Supports continuous product improvement and localization efforts.

Key Tasks :

• Design & Development: Create and modify crane and lifting equipment designs using CAD software, 3D software and adhering to engineering standards including global and regional requirements.
• Technical Support: Provide engineering support to regional sales, service, and project teams, resolving technical challenges during planning, installation, fabrication and operation.
• Compliance & Standards: Ensure designs comply with industry standards, safety regulations, and company quality requirements and Konecranes standard practices.
• Collaboration: Work closely with global and regional engineering teams, manufacturing, project and suppliers to ensure design safety, manufacturability and cost-effective solutions.
• Documentation: Prepare calculations, technical drawings, specifications, and reports for designs, ensuring accurate documentation for internal and customer use.
• Continuous Improvement: Identify design improvements, product optimizations, and efficiency enhancements, contributing to innovation initiatives.
• Project Support: Assist in engineering feasibility studies, quotations, and project planning for regional projects.
• Awareness of ISO 14001 & 45001 standard

In this role you will be part of a Field Service team providing a prompt and effective service to customers within the Water, Power, Petrochemical oil & gas and other associated Industries.  

In this role you will identify faults, repair, test and modify actuators in the field, carry out planned and preventative maintenance, mechanical and electrical installations of actuators and associated retrofit adaption of components, pedestals and drive shafts and completing accurate and technical site visit reports for each job.

This role would suit a determined problem-solver, who can think logically for troubleshooting issues and has the willingness to travel.

To work on the following tasks with guidance:
1. To setup functional test system for product lines based on test specification (PAV) provided by PTE team
accordingly to following requirement:

• To track project budget and ensure equipment cost within the planed budget.
• On time delivery of test systems to the production line according to project milestone (include manage of equipment, hardware interface and mechanical jig and fixture purchase)
•  Release the test system according to Test System Release Procedure.
• To train and coach maintenance team to be able to handle test system breakdown more effectively and maintain test system in achieving FPY (NTF related FOR) and OEE target. (eg. Propose Preventive Maintenance plan, analysis tool of breakdown causes, Test System Setup guideline and test fixture and job design concept)
• Apply standardization in functional area to have lean process across projects.
• To participate in project meeting to clarify plant/ production requirement on test system.

3. Responsible on full test implementation according to test procedure according to PAV defined by PTE team
and achieve defined test coverage, make sure alignment and calibration process (such of flashing of
memory, tuner alignment/ calibration.) is in line with test procedure.

4. To support line for trouble shooting in test system.

5. General support on the following:

• To support operation on functional area performance in FPY, TFOR, OEE
• To analyze MIS data and coordinate improvement activities on test time reduction and machine efficiency.
• Early involved in new model concept discussion with PTE/CoC and TEF7, to ensure smooth handling from new project set up team after SOP.

6. Any other TEF7 related duties assigned to.

We are looking for a sharp and resourceful Support Engineer with 3 - 6 years of experience to join our team in Kuala Lumpur. You will sit at the frontline of our analytics platform investigating customer-reported issues, diagnosing problems across the full stack, and partnering with our engineering team to drive root-cause fixes. This role is ideal for someone with strong analytical and problem-solving skills who enjoys digging through logs, queries, and APIs to understand exactly what is happening and why.

You will handle a wide variety of tickets across the app, from data discrepancies and marketplace integration issues to performance, UI, and reporting questions. You will own each ticket end-to-end: reproduce the issue, identify the root cause, resolve what you can independently, and engage the development team with a clear, well-documented case when escalation is required. The goal isn’t just to close tickets — it’s to ensure each issue is solved once and feeds back into a more reliable product.

• Investigate and resolve customer-reported issues across the platform: frontend, backend, APIs, marketplace integrations, and data pipelines.
• Reproduce reported problems in a controlled environment and identify root causes through application logs, database queries, and Browser DevTools.
• Triage and prioritize incoming tickets based on customer impact, business value, and urgency.
• Act as the bridge to engineering: when escalation is required, hand off reproducible cases with clear context, business impact, and suggested next steps to minimise developer interrupt overhead.
• Collaborate with product, QA, and engineering to drive permanent fixes and reduce recurring issues.
• Maintain and improve internal runbooks, support playbooks, and customer-facing help-centre content.
• Write simple scripts and SQL queries to investigate data issues and automate repetitive support tasks.
• Spot patterns in support data and surface product improvement opportunities to the wider team.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 3 - 6 years of experience in a technical support, solutions engineering, or similar customer-facing technical role.
• Experience in NodeJs, Typescript, React, PostgreSQL, MongoDB.
• Strong analytical and problem-solving skills with a natural instinct for root-cause investigation.
• Proficient in SQL and comfortable reading AWS Cloudwatch logs to diagnose issues.
• Comfortable working with REST APIs (Postman/cURL) and Browser DevTools (Network and Console tabs).
• Excellent written and verbal communication to explain technical issues clearly to non-technical customers and to engineers.
• Ability to triage, prioritise, and stay calm under pressure across multiple concurrent tickets.
• Ability to leverage AI coding assistants to boost overall productivity.

Nice to Have

• Experience supporting B2B SaaS, analytics, or other data-heavy products.
• Familiarity with e-commerce or marketplace platforms (e.g., Amazon, Shopify, WooCommerce) and concepts such as orders, products, and categories.
• Power user of AI tools like Claude, Cursor, or similar to accelerate investigation and documentation.

Test Strategy & Development

• Develop cost-effective and high-efficiency test solutions for GaN and Silicon device families.
• Create, debug, and release test programs on discrete testers and mixed signal ATE platforms. Lead the transition of legacy platforms to new technology nodes.

Hardware Design & Requirements

• Lead the design reviews and acceptance of high-performance test interface hardware provided by external vendors.
• Design test hardware including load boards, probe heads, and sockets.
• Define test hardware requirements based on device specifications and characterization data

Execution & Sustaining

• Support New Product Introduction (NPI) through validation, release, and yield ramp activities.
• Provide sustaining support for production products and test platforms.
• Lead platform conversions and drive efficiency improvements across multiple ATE systems.

Technical Expertise

• Apply knowledge of wide bandgap semiconductors, power devices, and analog measurement techniques.
• Perform high-voltage and high-current testing safely and efficiently.
• Use lab tools such as oscilloscopes, DMMs, spectrum analyzers, and ATE debugging utilities.

Cross-functional Collaboration

• Partner with design, product, reliability, test, and operations teams to ensure smooth project execution.
• Organize technical data and present findings for engineering and management teams

The Site Reliability Engineer ensures the reliability, availability, and performance of web services and applications within the Python development squad. This role bridges development and operations, focusing on building scalable systems, automating processes using Python, and maintaining high service uptime. SREs work closely with Python developers, QA engineers, and product teams to embed reliability into every stage of the software lifecycle — leveraging Python as the primary language for tooling, scripting, and automation. 

Who we are

Trade Nation is a global CFD and spread betting broker. We help traders make better decisions through clear market insights, transparent pricing and fairer approach to trading.

Since 2014, we’ve grown into a market-leading, low-cost broker with our headquarters in London and offices across Europe, South Africa, Asia-Pacific, and key offshore regions including the Caribbean and Indian Ocean. Our platform is available in 14 languages, making it accessible to traders worldwide.

Built on transparency and trust, and driven by our people, our focus is simple: helping customers trade more effectively. We do that by keeping costs low, cutting unnecessary complexity and using technology to put traders first.

Your team

Our Kuala Lumpur office is a bright, modern space located at the heart of the city. The team here is expanding, making it our second-largest hub, and we’re excited to welcome like-minded individuals to join an exciting, collaborative environment filled with professionals who have a passion for innovation and driving change.

Our commitments to each other

We have each other’s backs

There when we need each other most

 We challenge each other

Be more creative, more curious, more bold

We thrive together

Taking our work to the next level

We form strong bonds

Through team building and social events

We don’t judge

Instead, we teach and are open to learning

We step up

Taking ownership and supporting each other to do the same

• System Design & Maintenance: Design, implement, and maintain scalable, secure, and reliable systems, with Python-based services and microservices as the primary stack. 

• Monitoring & Observability: Build and manage monitoring, alerting, and logging systems using Python-native tooling (e.g. Prometheus clients, OpenTelemetry SDK, structlog); proactively identify and resolve performance issues. 

• Automation & Tooling: Develop and maintain automation tools and internal libraries in Python to streamline operations, reduce manual intervention, and support CI/CD pipelines. 

• Collaboration: Partner with Python development squads to ensure new features are designed with reliability in mind; conduct code reviews for reliability-critical paths; participate in Agile ceremonies. 

• Incident Management: Conduct root cause analysis for incidents and implement corrective actions to prevent recurrence; participate in on-call rotations for critical systems; maintain runbooks in version-controlled Python projects. 

• Continuous Improvement: Drive initiatives to improve system performance, reliability, and scalability through Python best practices, including profiling, benchmarking, and dependency management. 

Qualifications: 

• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience. 

• Minimum 2 years in SRE, DevOps, or similar roles. 

• Strong Python proficiency — including async frameworks (asyncio, FastAPI), ORM frameworks (Django), testing (pytest), packaging (Poetry/pip), and scripting. 

• Experience with cloud platforms (AWS, GCP, or Azure) and container orchestration (Kubernetes, Docker). 

• Familiarity with Infrastructure-as-Code tools such as Terraform or CloudFormation. 

• Strong problem-solving skills and ability to work effectively under pressure. 

• Excellent communication and collaboration skills for cross-functional teamwork. 

The Site Reliability Engineer ensures the reliability, availability, and performance of web services and applications within the Python development squad. This role bridges development and operations, focusing on building scalable systems, automating processes using Python, and maintaining high service uptime. SREs work closely with Python developers, QA engineers, and product teams to embed reliability into every stage of the software lifecycle, leveraging Python as the primary language for tooling, scripting, and automation.

Who we are

Trade Nation is a global CFD and spread betting broker. We help traders make better decisions through clear market insights, transparent pricing and fairer approach to trading.

Since 2014, we’ve grown into a market-leading, low-cost broker with our headquarters in London and offices across Europe, South Africa, Asia-Pacific, and key offshore regions including the Caribbean and Indian Ocean. Our platform is available in 14 languages, making it accessible to traders worldwide.

Built on transparency and trust, and driven by our people, our focus is simple: helping customers trade more effectively. We do that by keeping costs low, cutting unnecessary complexity and using technology to put traders first.

Your team

Our Kuala Lumpur office is a bright, modern space located at the heart of the city. The team here is expanding, making it our second-largest hub, and we’re excited to welcome like-minded individuals to join an exciting, collaborative environment filled with professionals who have a passion for innovation and driving change.

Our commitments to each other

We have each other’s backs

There when we need each other most

 We challenge each other

Be more creative, more curious, more bold

We thrive together

Taking our work to the next level

We form strong bonds

Through team building and social events

We don’t judge

Instead, we teach and are open to learning

We step up

Taking ownership and supporting each other to do the same

Responsibilities

• System Design & Maintenance: Design, implement, and maintain scalable, secure, and reliable systems, with Python-based services and microservices as the primary stack.
• Monitoring & Observability: Build and manage monitoring, alerting, and logging systems using Python-native tooling (e.g. Prometheus clients, OpenTelemetry SDK, structlog); proactively identify and resolve performance issues.
• Automation & Tooling: Develop and maintain automation tools and internal libraries in Python to streamline operations, reduce manual intervention, and support CI/CD pipelines.
• Collaboration: Partner with Python development squads to ensure new features are designed with reliability in mind; conduct code reviews for reliability-critical paths; participate in Agile ceremonies.
• Incident Management: Conduct root cause analysis for incidents and implement corrective actions to prevent recurrence; participate in on-call rotations for critical systems; maintain runbooks in version-controlled Python projects.
• Continuous Improvement: Drive initiatives to improve system performance, reliability, and scalability through Python best practices, including profiling, benchmarking, and dependency management.

• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.

• Minimum 2 years in SRE, DevOps, or similar roles.
• Strong Python proficiency — including async frameworks (asyncio, FastAPI), ORM frameworks (Django), testing (pytest), packaging (Poetry/pip), and scripting.
• Experience with cloud platforms (AWS, GCP, or Azure) and container orchestration (Kubernetes, Docker).
• Familiarity with Infrastructure-as-Code tools such as Terraform or CloudFormation.
• Strong problem-solving skills and ability to work effectively under pressure.
• Excellent communication and collaboration skills for cross-functional teamwork.

You will play a crucial role in designing and analyzing structures for various building projects, ensuring safety, efficiency, and compliance with local regulations.

• Assist on structural design projects for a diverse range of buildings and structures
• Works on detailed or routine engineering assignments involving structural analysis and design.
• Collaborate with architects, contractors, and other engineering disciplines to resolve technical issues and ensure project success
• Stay up-to-date with the latest industry trends, technologies, and building codes
• Mentor and provide technical guidance to entry level engineers

As a Staff Equipment Engineer specializing in sputter media, you will be responsible for overseeing the operation, maintenance, and continuous improvement of sputtering equipment used in the production of hard disk media. You will work closely with cross-functional teams to ensure optimal equipment performance, minimize downtime, cycle time improvement and contribute to the development of new processes and technologies.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee day-to-day equipment maintenance activities, troubleshooting, and line issue management to ensure high equipment availability and minimal production downtime.
• Lead equipment reliability, maintenance, and engineering improvement initiatives to support stable and efficient manufacturing operations.
• Drive preventive and predictive maintenance strategies to improve equipment reliability, reduce failures, and sustain long-term operational performance.
• Lead equipment upgrades, machine conversions, and technology improvements to support next-generation HDD product requirements.
• Manage new equipment installation, commissioning, and acceptance testing to ensure systems meet operational, safety, and process specifications before production release.
• Monitor and analyze equipment performance, reliability, and OEE data to identify improvement opportunities and drive operational excellence.
• Lead root cause analysis for equipment failures, implementing effective corrective and preventive actions to prevent recurrence.
• Collaborate with Process Engineering and Sputter Yield teams to improve yield performance, reduce defects, and enhance process capability.
• Coordinate closely with Production, Quality, Facilities, and other cross-functional teams to ensure smooth production operations and achieve manufacturing targets.
• Manage engineering projects related to equipment upgrades, modifications, and system improvements, ensuring timely execution within scope and budget.
• Provide technical leadership, guidance, and mentorship to junior engineers and technicians to strengthen team capability and technical competency.
• Develop and maintain engineering documentation, including SOPs, maintenance procedures, and best practices for equipment operation and sustainment.
• Ensure all equipment and related systems comply with safety regulations, company policies, and industry standards.
• Support continuous improvement initiatives by introducing new technologies, automation solutions, and engineering best practices.
• Strengthen knowledge sharing and technical skill development within the engineering team to build a high-performing equipment engineering organization.
• Maintain strong collaboration with OEM suppliers and technical partners to support equipment upgrades, troubleshooting, and technology development.
• Perform other duties and responsibilities as assigned by management.

We are seeking a highly skilled and innovative senior engineer to lead our technical team in bringing new products to market within a dynamic environment. In this role, you will lead and contribute to the development and implementation of advanced test engineering strategies for our cutting-edge storage products. Below are the key responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Optimize Test Strategies: Design and execute efficient test plans, test time, yield, and quality to meet factory financial goals. Identify cost-effective testing methods through troubleshooting, validation, and continuous improvement.
• Lead and Collaborate on Engineering Solutions: Lead and implement innovative engineering solutions while collaborating with cross-functional teams to ensure project success under competitive timeline.
• Champion Innovation and Cost Efficiency: Collaboratively integrate advanced testing technologies, research, and adopt cost-saving solutions like Test Time Reduction (TTR) and new test platforms, driving CAPEX reduction. Continuously improve test programs and test infrastructure to enhance product quality and reliability.
• Technical Expertise and Support: Provide leadership in electrical failure analysis (EFA), exploring new test method/EFA technique to address RMAs, production, reliability, and DPPM improvement. Analyze test results and deliver reports to stakeholders with actionable insights for improvement.
• Technical Communication and Documentation: Develop and deliver clear, concise technical reports and documentation, including EFA, work instructions, test equipment guidelines, test reports, and specifications.
• NPI Support: Lead NPI projects, ensuring smooth transfer of test technology to mass production.
• Knowledge Sharing and Mentorship: Mentor junior engineers, promote best practices, and facilitate knowledge transfer through technical training.

• Assist Management Representative and collaborate with committee members to establish, implement, effectively maintain and continually improve Energy Management System (EnMS)
• Coordinate and guide the Energy committee on technical discussion in meeting
• Assist the Energy committee in developing measurement plans, identifying potential efficiency improvement projects, establishing criteria and method to ensure operation and control of the EnMS are effective
• Ensure action plans to continually improve energy performance is implemented
• Report performance of EnMS and energy efficiency performance to top management or management representative at determined intervals
• Perform the role as a Waste Disposal Coordinator in advising executives on the design of work and manufacturing processes to avoid waste and specifying rules on the separation and labelling of waste, including collection, delivery, storage, and in-company transportation.
• Promote the participation and consultation of workers to support Energy and Environmental related programs and awareness campaign
• Ensure conformance to EnMS, Wastes Management, and LEV requirements and compliance to local regulations
• Assume responsibilities as per Energy Efficiency and Conservation Act (EECA) 2024
• Ensure Energy, Wastes and LEV related documentation is accessible and well maintained
• Involve in ISO 9001, ISO 14001, TS16949, ISO50001 and other audits inclusive of government and customer audits. Ensure all OPL’s related to this audit is closed on a timely manner.
• To work closely with Site Safety Officer (HSE) and DH in ensuring safe work practice is always practiced in Bosch.
• Participate and contribute in Cluster Service Team (CST) and Regional Service Team (RST) activities.
• Responsible to propose and conduct continuous improvement plan for job scope related system
• Responsible to work closely with respective departments to resolve all FCM Energy and Environment related issues. Support and work towards achieving the departmental goal.
• To attended and complete to any other duties assigned by the immediate Superior