職責：

• 為金融機構安裝和維修電子設備，例如電腦、自助服務終端和精密設備。
• 學習手冊和其他規範，以便熟悉安裝程序。
• 根據製造商的規格說明，進行設備的安裝或監督安裝。
• 作業系統以演示設備並分析故障。
• 與工程人員協商解決系統運作和維護中出現的異常問題。

• 要求：具備現場服務技術員的實際工作經驗。
• 具備豐富的設備控制和故障排除方法/技能知識。
• 優秀的分析和解決問題的能力。
• 以客戶為中心，具備有效的溝通技巧。

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 中心位置
• 個人休假

職責：

測試專業知識和經驗（3年以上）：

- 對軟體測試方法和工具有深入的了解。

- 精通基於 Microsoft .NET 建置並部署在 AWS 雲端環境中的解決方案的測試。

- 具備測試自動化工具（例如 Selenium、Cypress、JUnit 等）的實際操作經驗。

- 熟悉人工智慧驅動的測試工具（例如 Testim、Applitools、Mabl、用於回歸測試或視覺測試的人工智慧驅動工具）。

- 具備良好的CSV及相關法規理解與實務經驗

技術知識與經驗：

- .NET 平台和程式語言，例如 C#、Python、Java 等。

- 雲端技術堆疊：EKS、ECR、Apache Kalka、Kubernetes/Docker

資料庫技術：Aurora、Postgres、Athena 和 SQL

CI/CD 管線

- DevOps 與原始碼控制平台：Git、Azure DevOps、Jira

軟技能和商務技能：

- 具備優秀的問題分析和解決能力。

良好的溝通和人際交往能力

良好的文件撰寫能力

- 時間管理：確保依約定的截止日期完成指派的任務。

- 具有創新精神，渴望學習新技術或業務功能，能夠創造性地找到滿足需求或解決問題的方法，同時確保遵守適用的程序和標準。

- 團隊合作精神：積極支持同儕並尋求同儕的支持。

具備醫藥和/或供應鏈、製造業的知識和工作經驗者優先考慮。

福利待遇

• 附近公共交通
• 中心位置
• 開放文化

About the Role

We are seeking a proactive and customer-focused Customer Liaison Executive to join our team. In this role, you will serve as the primary point of contact for our clients, ensuring a seamless customer experience across policy servicing and claims support. You will play a critical role in maintaining client satisfaction while upholding operational and regulatory standards.

JOB DESCRIPTION:

• Manage customer inquiries via phone, email, and walk-in channels in a timely and professional manner
• Provide clear and accurate information on insurance policies, coverage, and procedures
• Support end-to-end policy servicing, including applications, renewals, endorsements, and cancellations
• Assist customers throughout the claims process and coordinate with internal teams for resolution
• Handle customer feedback and complaints, ensuring effective resolution and escalation where necessary
• Maintain accurate customer records in internal systems
• Collaborate with underwriting, claims, and sales teams to ensure consistent service delivery
• Ensure compliance with company policies and regulatory requirements

JOB REQUIREMENT:

• Bachelor’s Degree in Business, Finance, Insurance, or related field

• 2–4 years of experience in insurance, banking or customer service environment

• Strong communication and interpersonal skills

• Good problem-solving and conflict resolution abilities

• High attention to detail and organizational skills

• Proficiency in Microsoft Office and customer management systems

• Knowledge of insurance products and claims processes is an added advantage

• Preferred female

• Preferred Language: Mandarin, English & Malay

• Working Hours: Monday - Friday: 8.30am – 5.00pm, Saturday: 8.30am – 1.00pm

Perks & Benefits

• Personal leave
• EPF & SOCSO
• Medical
• Annual Leave
• Performance Bonus
• Insurance

Job Requirement

• Degree / Diploma in Mechanical Engineering
• Min 1 year experience in project planning and management
• Computer literate MS Excel / Words / Autocad / Scheduling Software
• Excellent problem-solving skills and attention to detail.

Job Responsibility/Job Description

• Report the site progress of the project and update the daily record via in house mobileManage and coordinate project activities including planning, system design, procurement & proper implementation on site.
• Coordinating with main contractor and manage project to achieve completion target.
• To prepare shop drawing, material submission, work method statement & installation check list
• Material planning & procurement to ensure continuity and smooth works on site
• To perform testing & commissioning and keep all the records
• Preparing O&M (operation & maintenance manual) and handover the project to clients
• Attend site meeting and monitor site work progress, sub-con & workers attendance application daily
• Preparing & Submit Monthly Progress Claim

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Personal leave

1) Understand customer need and requirements to develop effective quality control process.

2) Devices and review specifications for products or processes.

3) Set requirement for raw material or intermediate products for suppliers and monitor their 

   compliance.

4) Supervise inspector, technician and others staff and provided guidance and feedback.

5) Oversee all product development procedures to identify deviations from quality standard.

6) Approve the right product or reject defectives.

7) Keep accurate documentation and perform statistical analysis.

8) To make sure QMS procedure run correctly.

9) Responded quality issue from customer.

10) Conduct and monitor quality staff duties / activities.

11) Verifies to all docs inspection records (IQC,IPQC,OQC)

12) Review for quality improvement plan / continues improvement.

13) To make sure production must follow WI in production.

14) Conduct and training subordinates for skill progress.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code

Responsibilities

• Identify potential new prospects and market opportunities for sales throughout the industrial markets in the Malaysia
• As the Sales Engineer, will possess the technical aptitude to support and introduce BöttcherTec rubber compound solutions 
• Identify, open and close new customer & application opportunities
• Develop and maintain key strategic customer relationships on an ongoing basis
• Clearly communicate customer needs to General Manager
• Confer with customers to assess needs and to determine rubber compound requirements
• Develop and deliver professional sales proposals
• Maintain accurate sales forecast to aid in resource planning and execution
• Develop both strategic and tactical sales plans
• Promote the company and its capabilities by attending trade shows and industry conferences when necessary
• Apply working knowledge of the BöttcherTec to identify and evaluate potential customer applications and make recommendations accordingly.

Qualifications

• Self-motivated sales hunter with territory development experiences
• Results oriented with a positive and willing attitude to help develop a new product to customers 
• Able to present in front of customers, presentation and generating an interest BöttcherTec compound technology will be introduced and sold into
• Great listening skills, ability to decipher customer needs
• Strong written, verbal, and presentation skills
• Creativity thinker with ability to visualize solutions
• Willingness to travel up to 50% of the time within Malaysia
• Technical aptitude preferred

Education and Experience

• Bachelor's degree in a technical discipline
• 1-3 years sales experience in industrial preferred. Fresh graduates may apply
• Technical sales ability calling into Quality/Operations and or Production Manufacturing
• Detail oriented, organized, self-motivated, proactive and reliable
• Ability to manage multiple projects simultaneously
• Team player willing to adapt as needs require and as the organization grows.
• Coordinate communication with members of the sales team and other departments to meet specific client requirements
• Ability to analyse, understand and present technical product specifications
• Ability to showcase BöttcherTec to manufacturing/production floor
• Must have strong writing and speaking skills to present complex concepts in a clear manner to various audiences

COMPENSATION & BENEFITS: Compensation will be commensurate with experience including a base salary, bonus opportunity & monthly sales incentives

Responsibilities

• Identify potential new prospects and market opportunities for sales throughout the industrial markets in the Malaysia
• As the Sales Engineer, will possess the technical aptitude to support and introduce BöttcherTec rubber compound solutions 
• Identify, open and close new customer & application opportunities
• Develop and maintain key strategic customer relationships on an ongoing basis
• Clearly communicate customer needs to General Manager
• Confer with customers to assess needs and to determine rubber compound requirements
• Develop and deliver professional sales proposals
• Maintain accurate sales forecast to aid in resource planning and execution
• Develop both strategic and tactical sales plans
• Promote the company and its capabilities by attending trade shows and industry conferences when necessary
• Apply working knowledge of the BöttcherTec to identify and evaluate potential customer applications and make recommendations accordingly.

Qualifications

• Self-motivated sales hunter with territory development experiences
• Results oriented with a positive and willing attitude to help develop a new product to customers 
• Able to present in front of customers, presentation and generating an interest BöttcherTec compound technology will be introduced and sold into
• Great listening skills, ability to decipher customer needs
• Strong written, verbal, and presentation skills
• Creativity thinker with ability to visualize solutions
• Willingness to travel up to 50% of the time within Malaysia
• Technical aptitude preferred

Education and Experience

• Bachelor's degree in a technical discipline
• 1-3 years sales experience in industrial preferred. Fresh graduates may apply
• Technical sales ability calling into Quality/Operations and or Production Manufacturing
• Detail oriented, organized, self-motivated, proactive and reliable
• Ability to manage multiple projects simultaneously
• Team player willing to adapt as needs require and as the organization grows.
• Coordinate communication with members of the sales team and other departments to meet specific client requirements
• Ability to analyse, understand and present technical product specifications
• Ability to showcase BöttcherTec to manufacturing/production floor
• Must have strong writing and speaking skills to present complex concepts in a clear manner to various audiences

COMPENSATION & BENEFITS: Compensation will be commensurate with experience including a base salary, bonus opportunity & monthly sales incentives

職責

• 識別馬來西亞工業市場潛在的新客戶和銷售機會。
• 作為銷售工程師，您將具備支援和推廣博徹泰克橡膠化合物解決方案的技術能力。
• 識別、開啟和促成新的客戶和應用機會
• 持續發展並維護關鍵策略客戶關係
• 向總經理清楚傳達客戶需求
• 與客戶溝通，評估需求並確定橡膠配方要求
• 撰寫並提交專業的銷售方案
• 保持準確的銷售預測，以輔助資源規劃和執行。
• 制定策略性和戰術性銷售計劃
• 必要時參加貿易展覽會和行業會議，以宣傳公司及其能力。
• 運用對 BöttcherTec 的了解，識別和評估潛在客戶的應用，並據此提出建議。

資格

• 具有區域拓展經驗的積極主動的銷售精英
• 結果導向，積極主動，樂於助人，致力於為客戶開發新產品。
• 能夠面向客戶進行演示，透過展示並激發客戶對博特徹泰克複合技術的興趣，將向客戶介紹並銷售該技術。
• 優秀的傾聽能力，能精準掌握客戶需求
• 優秀的寫作、口語表達和演講能力
• 具有創造性思維，能夠形象化地提出解決方案。
• 願意在馬來西亞境內出差，出差時間最多可達50%。
• 優先考慮具備技術能力者

教育和經驗

• 技術學科的學士學位
• 有1-3年工業銷售經驗者佳。應屆畢業生亦可申請。
• 技術銷售能力，能夠聯繫品質/營運和/或生產製造部門。
• 注重細節、做事有條理、積極主動、自我激勵且可靠
• 能夠同時管理多個項目
• 具有團隊合作精神，能夠根據需求和組織的發展而做出調整。
• 協調與銷售團隊成員和其他部門的溝通，以滿足客戶的特定需求。
• 能夠分析、理解並呈現技術產品規格
• 能夠向製造/生產車間展示 BöttcherTec 技術
• 必須具備優秀的寫作和口語能力，能夠以清晰的方式向不同的受眾群體闡述複雜的概念。

薪資福利：薪資將根據經驗而定，包括基本薪資、獎金機會和每月銷售激勵。

Job Description

We are looking for a reliable and multilingual Customer Service Clerk to manage client inquiries and administrative tasks. If you are organized and enjoy helping people, apply today.

Why Join Us?

• Consistent Schedule: 8:30 AM – 6:00 PM, Sunday to Thursday.
• Community: Work right in the heart of Alor Setar (Mergong 2).
• Inclusion: A role where your multilingual skills are truly valued.

Requirements:

• Minimum SPM qualification.
• At least 1 year of working experience in a similar role.
• Comfortable with basic computer knowledge (Data entry, emails, etc.).
• Ability to communicate fluently in English, Malay, and Chinese to support our diverse customer base.

Responsibilities & Requirements

• Candidate must possess at least Primary/Secondary School/SPM/"O" Level in any field.
• Required language(s): Chinese, Bahasa Malaysia
• No work experience required.
• Preferably Entry Level specialized in repair and maintain of heavy machinery

Perks & Benefits

• Yearly increment and bonus
• Casual dress code
• Free snacks
• Medical insurance
• Personal leave
• Open culture

1）了解客戶需求和要求，以製定有效的品質控制流程。

2) 產品或製程的設備和審查規範。

3）設定對供應商的原料或中間產品需求並監控其供應。

遵守。

4）監督檢查員、技術員和其他工作人員，並提供指導和回饋。

5）監督所有產品開發流程，以發現與品質標準的偏差。

6）核准合格產品或拒絕不合格產品。

7）保持準確的記錄並進行統計分析。

8）確保品質管理體系程式正確運作。

9）回應了顧客提出的品質問題。

10）進行和監督品質員工的職責/活動。

11）核對所有文件檢驗記錄（IQC、IPQC、OQC）

12) 品質改進計劃審查/持續改進。

13）確保生產必須遵循生產工作指導書。

14）指導和訓練下屬以提高技能。

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求

Responsibility:

• Track and report on creator performance metrics and analytics
• Identifying and prospecting new potential sellers.
• Collaborate with creator, affiliate & seller on TikTok operations
• Assist in developing TikTok marketing strategies and content calendars
• Assisting users with inquiries, troubleshooting issues, and providing support regarding their accounts, content, or platform policies.
• Communicate with the creator, affiliate & seller through various channels like emails, chats, or phone calls to resolve problems efficiently.
• Managing project resources, which can include schedules and reports, and troubleshooting any issues that arise.
• Liaising with relevant stakeholders, communicating project status and ensuring the project is on schedule and within budget.

Requirements:

• Computer literate and able to use Microsoft Excel confidently.
• Communication skills in Bahasa Malaysia, Mandarin & English
• Fresh graduates are encouraged to apply

Perks & Benefits

• Personal development opportunities
• Bonus
• EPF/SOCSO/EIS
• Annual leave
• Nearby MRT station – The company provides shuttle service

職位要求

• 機械工程學位/文憑
• 至少一年專案規劃與管理經驗
• 熟練使用計算機，精通 MS Excel / Word / AutoCAD / 日程安排軟體
• 優秀的解決問題能力和注重細節。

工作職責/工作說明

• 透過內部行動裝置報告專案現場進度並更新每日記錄；管理和協調專案活動，包括規劃、系統設計、採購和現場正確實施。
• 與總承包商協調並管理項目，以達到竣工目標。
• 準備施工圖、材料清單、施工方法說明書和安裝檢查清單
• 材料規劃和採購，以確保現場工作的連續性和順利進行
• 執行測試和調試工作並保存所有記錄
• 編寫運作維護手冊並將專案移交給客戶
• 每日參加現場會議，監督現場工作進度、分包商及工人的考勤狀況。
• 準備並提交月度進度申報表

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 個人休假

工作職責範圍：

該職位的主要職責是透過管理現有客戶、開發新商機、拓展策略市場以及建立強大的產品影響力，在指定區域內實現公司銷售目標。此外，該職位還需就當前市場狀況提供回饋，並就如何維持公司市場競爭力提出建議。最終目標是達成銷售目標並維持良好的應收帳款狀況。

職位說明 ：-

• 達成年度銷售預測，以促進銷售目標和目的的實現。
• 主動聯繫現有客戶和潛在客戶，以促進銷售和獲取諮詢。
• 回應、推薦和建議工業終端使用者諮詢的公司產品
• 在指定區域（巴生谷和霹靂州）開發和維護新客戶，並重新啟動不活躍客戶。
• 分析市場趨勢、競爭對手活動和定價策略；提出應對措施以獲取市場份額
• 取得有關競爭對手帳戶和動態、定價的市場回饋，並提出進攻/反擊策略，例如透過定價來獲取市場份額。
• 準備技術簡報並推廣公司產品和服務
• 與內部和外部人員進行有效溝通並建立良好關係
• 熟悉標準產品開發和部門工作流程。
• 提交每週銷售活動報告和每月銷售報告。
• 協助管理階層分配和指導的其他臨時性工作。

職位要求：

• 至少需要3年相關領域的工作經驗，有工業銷售經驗者優先考慮。
• 熟練英語口語和寫作能力至關重要，掌握其他地方方言者優先考慮。
• 能夠在快節奏、不斷變化的環境中承受壓力並獨立完成工作。
• 電腦技能：熟練微軟辦公室軟體，特別是 Outlook、Excel、PowerPoint 和 Word。
• 應徵者必須至少持有機械工程/電氣工程/工業工程或相關專業的證照/文憑/學位。
• 必須持有有效駕駛執照並擁有自己的交通工具。

福利待遇

• 佣金和獎金
• 個人發展機會
• 5個工作天。
• • 能夠立即開始工作者優先考慮。

職位描述

我們正在尋找一位可靠且精通多種語言的客服文員，負責處理客戶諮詢和行政事務。如果您做事有條理且樂於助人，請立即申請。

為什麼要加入我們？

• 固定工作時間：上午 8:30 至下午 6:00，週日至週四。
• 社區：在亞羅士打（Mergong 2）中心地帶工作。
• 包容性：一個真正重視您的多語言技能的職位。

要求：

• 最低學歷要求為SPM（馬來西亞教育文憑）。
• 至少一年有類似崗位的工作經驗。
• 具備基本的電腦知識（資料輸入、電子郵件等）。
• 能夠流利地使用英語、馬來語和中文進行溝通，以支持我們多元化的客戶群。

Project: IT /Banking / Travelling Project:

• Understand customer enquiries and respond via applicable channels: calls, email, chat etc
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner by following to processes

Job Requirement:

• Basic Salary RM4000 - RM4500
• KPI Allowance & Shift Allowance
• Banking / Travelling Project - NO OVERNIGHT SHIFT
• Min SPM
• Diploma/ Degree Fresh welcome to apply
• Preferred with Customer Service Experience
• Candidates fluent in Mandarin and Cantonese preferred as role requires candidate to deal with Mandarin speaking clients.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Personal development opportunities

Crown Equipment Sdn. Bhd. is looking for a dedicated and skilled individual to join our team as a Service Technician in our Workshop. In this hands-on role, you will be responsible for the diagnosis, maintenance, and repair of a variety of forklift, reach truck, pallet truck, other material handling equipment, ensuring reliability and safety for our clients. Our workshop is equipped with state-of-the-art facilities, and you will play a critical role in maintaining the high standards of service that Crown is known for.

Your expertise will be instrumental in troubleshooting technical issues, performing scheduled maintenance, and executing repairs in a timely and efficient manner. You will work closely with our service team and other technicians to enhance customer satisfaction and ensure equipment performance meets industry standards.

We are seeking a proactive individual with a strong technical background and a passion for problem-solving. If you are eager to develop your skills and contribute to a team that values quality, safety, and innovation, Crown Equipment Sdn. Bhd. is the perfect place for you to advance your career.

Responsibilities

• Diagnose and repair mechanical and electrical issues on various types of material handling equipment specifically Forklift.
• Perform scheduled inspections and preventative maintenance to ensure optimal performance.
• Maintain detailed records of service activities and parts used in repairs.
• Collaborate with the workshop team to improve processes and enhance service delivery.
• Stay current with industry standards, safety protocols, and technical advancements.
• Provide exceptional customer service and communicate effectively with clients regarding repairs and maintenance.
• Participate in training programs to enhance technical skills and knowledge of equipment.

• SPM, Diploma or equivalent in Mechanical Engineering, Electrical Engineering, or a related field SKM, etc.
• Proven experience as a forklift / service technician or mechanic in a similar industry.
• Strong mechanical and electrical troubleshooting skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and in a team-oriented environment.
• Good communication skills and committed to work.

Rentokil Initial is one of the largest business services company with more than 68,500 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

We are looking for a motivated, dynamic Intern to support our Customer Relations Executive to join our team.

To help to achieve this, we will provide you with a competitive allowance & bright career opportunities. You will also be given full product training, with hands on assistance from Customer Care Team.

In this role you will be responsible for:

• Uncover customer needs and interact with our products and services through various initiatives including CVC, CSAT, or CES surveys via Outbound Calls, Email & Texting across customer touchpoint
• Deep understanding on customer insights by identify the pain points and opportunities through the surveys
• Handling customer contact activities includes sales, customer feedback with Customer Relationship Management System
• Demonstrate effective verbal communication skills when interacting at all level, be it among peers & managers or with customers
• Working in a team to achieve the required Key Performance Index (KPI) & SLA (Service Level Agreement)

Duration: Depending on your university's requirement

The ideal candidate will possess:

• Currently pursuing tertiary education/Final semester (Bachelor's Degree or Diploma in Business Administration, Management, Marketing, Customer Service Management, Office Management course)
• Has own transport to travel to work on daily basis

We are looking for a motivated, dynamic Assistant Service Manager to join our team based in Johor. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget.

In this role you will be responsible for:

1. Position Overview

The Assistant Service Manager (ASM) reports directly to the Branch Operations Manager or Branch Manager. This role is pivotal in driving service excellence, maximizing team productivity, and ensuring rigorous operational compliance within the branch to uphold the highest company standards.

2. Core Service & Operational Responsibilities

The ASM is mandated to maintain high-quality service delivery and operational efficiency by adhering to the following requirements:

• Service Completion: Mandate and ensure a 100% monthly service completion rate across the entire service team.
• Installation Timelines: Guarantee 100% completion of new business installations within a maximum of 5 working days from the date of the service agreement or job confirmation.
• Route-Riding: Conduct formal route-rides with each service team at least once every 3 months to ensure operational standards are met.
• Productivity Oversight: Audit technician productivity to ensure all personnel meet pre-requisite site-visit timings and route planning targets.
• Overtime Management: Validate and manage technician overtime claims, ensuring all submissions are legitimate and cost-effective.
• Work Procedures: Enforce strict compliance with pest/hygiene service guidelines as detailed in company manuals and technical instructions.

3. Fleet & Equipment Management

The ASM is responsible for the cost-effective management of the branch’s fleet and technical resources, ensuring operational readiness without compromising safety standards.

• Vehicle Compliance:  Maintain rigorous records for the renewal of road tax and Puspakom inspections.
• Maintenance Logs:  Ensure comprehensive maintenance logs are kept for all service vehicles to ensure audit readiness.
• Cost Control:  Monitor and record repair costs and fuel usage; validate driver logs for accuracy.
• Inventory & Assets:  Maintain a precise register for service tools and safety equipment; ensure the security of all company property, hardware, and premises.
• Safety Standards:  Ensure all vehicles and drivers remain in full compliance with the SHE (Safety, Health, and Environment) and Vehicle Handbook.

4. Stock & Warehouse Controls

To maintain stock integrity and branch efficiency, the ASM shall:

• Monitor proper stock issuance and returns for all service teams on a weekly basis.
• Attend and lead monthly stock takes and conduct regular vehicle stock audits.
• Direct the management and control of the branch store, including the efficient handling of used Exhaust Fan
• Related (EFR) equipment.
• Verify that all actual preparation costs are accurately captured and recorded within the company system.

5. People Management & Staff Development

As a leader in operational excellence, the ASM manages the employee lifecycle with a focus on high-performance culture and technical mastery.

• Recruitment: Collaborate with the Branch Manager or Branch Operations Manager to recruit high-caliber Service Technicians and Service Ladies (subject to prior approval).
• Onboarding & Culture: Direct staff inductions, maintain high team morale, and ensure all staff possess a comprehensive understanding of company objectives and policies.
• Training & Coaching: Organize technical induction programs and maintain precise training records. Act as the primary trainer for refresher courses, providing field-based guidance and data-driven coaching to ensure a high level of technical competence.

6. Quality Assurance (QA) & Performance Monitoring

The following quality standards and performance audits must be strictly enforced:

• Direct regular Quality Control (QC) checks and follow up on client complaints to ensure total ownership of service problems.
• Ensure OCS 224 compliance: Resolve all customer callouts within 24 hours to prevent further escalation.
• Audit the duties of Service Supervisors on a monthly basis.
• Audit each Service Technician according to company requirements (TPA Assessment).
• Carry out regular service audits across all branch service areas.
• Verify that all supervisors meet their established monthly KPIs.

7. Administrative & Reporting Protocols

The ASM must maintain rigorous administrative accountability. Weekly status reports must be provided to the Branch Operations Manager covering the State of Service, Supervisor issues, Customer issues, and other operational concerns. Formal weekly and monthly meetings must be conducted with supervisors and technicians; formal minutes are mandatory for all meetings and must be filed accordingly. All reports, stock returns, and e-claims must be prepared accurately and dispatched promptly to the Head Office.

8. Health, Safety, and Environment (SHE) Compliance

The ASM has a legal obligation to enforce a safe working environment. You are required to:

• Enforce OSHA 1994: Apply the requirements of the Occupational Safety & Health Act 1994, ensuring all subordinates understand their legal obligations.
• Ensure Chemical Safety: Direct the safe handling, storage, and application of all chemicals to eliminate untoward risks to staff.
• Conduct Monthly Inspections: Inspect all service vehicles monthly to ensure they are roadworthy and safe.
• Direct Safe Systems of Work: Provide site-specific risk assessments and issue written work instructions for all activities to ensure employees work without risk to health.
• Rectify Deficiencies: Immediately rectify all deficiencies identified during audits or inspections.
• Participate in Reviews: Attend and contribute to monthly SHE review meetings.

9. Cross-Functional Collaboration & Professional Conduct

The ASM serves as an "Agent of Best Practice," promoting the company’s gold standards and transmitting these practices to all supervisors and coordinators.

• Sales Relationship: Maintain cooperative relations with the Sales Team by providing high-quality sales leads and customer feedback.
• Sales Support: Assist the Sales Team in achieving branch targets by providing technical support for special surveys and sales presentations.
• Self-Improvement: Commit to continuous professional development through private study, technical literature, membership of professional associations, and attendance at relevant industry courses.

The ideal candidate will possess:

• Minimum a Bachelor Degree in any related field with at least 5 years relevant Service Management/ Supervisory experience
• Strong leadership qualities with planning, organizing and problem solving ability
• Able to work in dynamic and fast paced environment
• Excellent in promoting teamwork and synergize the team towards achieving service KPI
• Able to work autonomously and thrive on challenges
• Driven by data, analytical, able to develop team by managing their service activities and coach them accordingly
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent problem solving , multi-tasking & planning skills
• Ability to motivate and manage a team to achieve & meet service KPI
• Ability to think on your feet to coach team with service and customer focused solutions
• Versatility to build rapport with people at all levels
• Excellent and multi-lingual in both verbal and written English and Bahasa Malaysia
• Commercially focused and is alert of the changes and updates in market movement
• Able to travel to various locations within the designated territory

Key Responsibilities

• System Architecture & Setup: Lead the end-to-end setup of new operational systems (e.g., ticketing platforms, telephony entities, CRM environments). Responsible for system configuration, data mapping, integrations, and deployment.
• System Maintenance & Administration: Manage the daily administration of core CX systems, including ticketing, telephony/VoIP, and CRM platforms (e.g., Zendesk). Monitor ticketing workflows, automation rules, user access permissions, system configurations, and operational performance while supporting data extraction and reporting requirements.
• Workflow Automation: Develop and maintain automation solutions, scripts, and system workflows to streamline operational processes and improve efficiency across the department.
• Technical Stack Ownership: Act as the system owner for core CX tools (Ticketing, Telephony/VoIP, CRM, and Help Desk platforms), ensuring seamless integrations via APIs, webhooks, and third-party services.
• Data Validation & Reporting: Extract, analyze, and validate system data, logs, and operational metrics to measure performance, identify improvement opportunities, and support business decision-making.
• Process & System Optimization: Continuously evaluate customer service workflows, system utilization, and operational processes, recommending enhancements to improve efficiency, scalability, and user experience.

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business Analytics, or a related field.
• 2–5 years of experience in Customer Service Systems, CRM Administration, Technical Operations, System Support, or related roles.
• Hands-on experience administering customer service platforms such as Zendesk, or similar ticketing/CRM systems.
• Familiarity with customer service workflows, ticket lifecycle management, and operational processes.
• Experience managing user access, system configurations, workflow automation, and system maintenance activities.
• Experience extracting and analyzing system data for reporting and operational insights.
• Strong problem-solving skills with the ability to troubleshoot system and workflow issues.

Position Summary

Responsible for component lifecycle and PCN management, as well as the selection, qualification, application, failure analysis, and documentation management of components, materials, and chemicals, together with supplier evaluation.

Duties & Responsibilities

• Manage component lifecycle activities including obsolescence tracking, End-of-Life (EOL) and Product Discontinuation (PDN) notifications.
• Review and assess supplier Product Change Notifications (PCNs), coordinate cross-functional impact analysis (engineering, quality, manufacturing), and ensure timely implementation and documentation of approved changes.
• Support data extraction and market intelligence activities, including collection of industry and commercial data (e.g. component pricing and lead times) for components and materials registered in the ERP system.
• Support the maintenance and governance of material database, including classification, characterization, standardization, and data integrity of electronic components, materials, and chemicals.
• Provide technical expertise on component and material-related matters, including datasheet interpretation, component selection, alternate part recommendations, application guidance, failure analysis, storage and handling requirements, and coordination of engineering queries (EQs) from suppliers.
• Develop component and material selection, qualification, and application guidelines; establish test methodologies and qualification requirements to support reliable product design and supplier approval activities.
• Support the robust and reliable design-in/sustaining of components by providing technical guidance on component selection, lifecycle status, regulatory compliance, and supply assurance considerations.
• Lead component failure investigations, identify root causes and failure mechanisms, develop corrective actions, and support reliability validation and risk mitigation activities for critical components.
• Assess supplier technical capabilities, support supplier selection for key components, and conduct supplier audits or technical visits when required.

Purpose of role: 

This role is a full fledge Service Engineer, support the business in Bintulu for MRP contracts and transactional sale. This role will be based in Bintulu.

Key Responsibilities:

·Technical Expertise: Perform seal refurbishment work, provide inspection report, and handle full workflow process. Withdraw the stock from inventory and maintain and manage inventory.

·Field Service & Support: Perform on-site installation, removal, troubleshooting, repair, and commissioning of mechanical seals and support systems.

·Customer Interaction: Build rapport, provide training on product usage, and assist the sales team with technical discussions.

·Maintenance & Repair: Maintain service center building and equipment in a clean and efficient state, ensuring repair jobs meet quality standards.

·Safety Compliance: Adhere to all Health, Safety, and Environmental (QHSE) procedures and company policies. 

Key Accountabilities:

•Cares for the environmental, health and safety of self and others.

•Achieving service operations KPI’s

•Follows workplace procedures, workflow and instructions at all time.

•Maintains 5S in workplace, tools, equipment, and facilities to be safe condition and always aware working with safe action.

•Identifies and reports unsafe, unhealthy or hazardous working conditions.

•Use personal protective equipment as required.

•Does not engage in practical jokes that could harm the health or safety of another person.

Must be punctual and full of discipline.

Key Metrics:

•Ontime Training completion.

•Urgency dateline.

•Report accuracy and dateline.

As a Senior Equipment Engineer specializing in sputter media, you will be responsible for leading equipment sustaining, reliability, and continuous improvement activities to support high-volume hard disk media manufacturing. You will play a key role in driving equipment performance, improving operational efficiency, and supporting new technology implementation. This role requires strong technical leadership to guide technicians in maintaining stable manufacturing operations, reducing equipment downtime, and enabling next-generation product and process requirements.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead day-to-day equipment sustaining activities, including troubleshooting, failure analysis, and resolution of equipment-related production issues.
• Drive equipment reliability improvement initiatives to enhance equipment uptime, reduce chronic failures, and improve overall operational stability.
• Develop, implement, and optimize preventive and predictive maintenance strategies to improve long-term equipment performance.
• Lead root cause analysis (RCA) for major equipment failures and implement effective corrective and preventive actions.
• Support equipment upgrades, hardware modifications, and machine conversion activities to meet product and technology roadmap requirements.
• Coordinate new equipment installation, commissioning, qualification, and acceptance to ensure systems meet operational and safety standards.
• Monitor and analyze equipment performance indicators such as OEE, MTBF, MTTR, and downtime trends to identify improvement opportunities.
• Collaborate closely with Process Engineering, Yield Engineering, Production, and Quality teams to improve process capability and manufacturing performance.
• Drive engineering projects related to equipment improvements, automation enhancement, and productivity optimization.
• Develop and maintain equipment documentation including SOPs, maintenance procedures, troubleshooting guides, and best practices.
• Work closely with OEM vendors and suppliers to resolve technical issues, implement upgrades, and support equipment technology development.
• Support cost reduction initiatives through engineering optimization, reliability improvements, and maintenance efficiency.
• Ensure all equipment operations comply with company safety policies, regulatory requirements, and industry standards.
• Participate in continuous improvement initiatives, including Lean manufacturing, automation deployment, and digitalization programs.
• Perform other duties and responsibilities as assigned by management.

The Senior Product Quality Engineer (Sr. PQE) is responsible for leading Ongoing Reliability Testing (ORT) programs and ensuring long-term quality and reliability performance of our products across design, manufacturing, and field deployment. This role drives best-in-class reliability monitoring, stress testing, and continuous improvement to meet international standards and customer requirements.

The Sr. PQE works cross-functionally with Design, Test, Manufacturing, Reliability Labs, FA Labs, and Customer/Supplier Quality teams to prevent defects, proactively identify reliability risks, and drive robust product quality throughout the product lifecycle

Key Responsibilities

• Lead and optimize Ongoing Reliability Testing (ORT) strategies and programs for production products, including sample selection, test setup, acceleration models, and data analysis.
• Define, implement, and continuously improve ORT plans and suitable stress tests tailored to specific product applications and use conditions.
• Attend key milestone meetings (from design kick-off through production transfer) with a strong emphasis on long-term reliability risks and ORT requirements.
• Perform and review product qualifications (new products, second source, material/design/process changes) while ensuring seamless integration with ORT programs.
• Ensure product compliance with internal specifications, customer requirements, and applicable standards (e.g., ISO 9001, IATF 16949, IEC, JEDEC, AEC, etc.).
• Communicate ORT plans, results, and reliability data with internal stakeholders and customers (Silicon, Package, and Board Level).
• Participate in and lead risk assessments (e.g., DFMEA, PFMEA) with a focus on long-term reliability; ensure mitigation actions are implemented, validated, and monitored via ORT.
• Review qualification and ORT test results, assess risks, and provide quality approval for production release or change management.
• Generate and publish high-quality qualification and ongoing reliability reports with clear risk assessments and recommendations.
• Lead failure analysis for ORT and qualification failures using advanced electrical, mechanical, and materials analysis techniques; drive root cause identification and corrective actions.
• Define and implement reliability enhancement measures jointly with cross-functional teams to achieve high product robustness.
• Proactively highlight potential criticalities, reliability risks, and early warning signals from ORT data.
• Ensure lessons learned from reliability issues and ORT findings are systematically fed back into design, process, and manufacturing improvements.
• Support or lead continuous improvement initiatives related to reliability monitoring and ORT efficiency.

We are looking for a sharp and resourceful Support Engineer with 3 - 6 years of experience to join our team in Kuala Lumpur. You will sit at the frontline of our analytics platform investigating customer-reported issues, diagnosing problems across the full stack, and partnering with our engineering team to drive root-cause fixes. This role is ideal for someone with strong analytical and problem-solving skills who enjoys digging through logs, queries, and APIs to understand exactly what is happening and why.

You will handle a wide variety of tickets across the app, from data discrepancies and marketplace integration issues to performance, UI, and reporting questions. You will own each ticket end-to-end: reproduce the issue, identify the root cause, resolve what you can independently, and engage the development team with a clear, well-documented case when escalation is required. The goal isn’t just to close tickets — it’s to ensure each issue is solved once and feeds back into a more reliable product.

• Investigate and resolve customer-reported issues across the platform: frontend, backend, APIs, marketplace integrations, and data pipelines.
• Reproduce reported problems in a controlled environment and identify root causes through application logs, database queries, and Browser DevTools.
• Triage and prioritize incoming tickets based on customer impact, business value, and urgency.
• Act as the bridge to engineering: when escalation is required, hand off reproducible cases with clear context, business impact, and suggested next steps to minimise developer interrupt overhead.
• Collaborate with product, QA, and engineering to drive permanent fixes and reduce recurring issues.
• Maintain and improve internal runbooks, support playbooks, and customer-facing help-centre content.
• Write simple scripts and SQL queries to investigate data issues and automate repetitive support tasks.
• Spot patterns in support data and surface product improvement opportunities to the wider team.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 3 - 6 years of experience in a technical support, solutions engineering, or similar customer-facing technical role.
• Experience in NodeJs, Typescript, React, PostgreSQL, MongoDB.
• Strong analytical and problem-solving skills with a natural instinct for root-cause investigation.
• Proficient in SQL and comfortable reading AWS Cloudwatch logs to diagnose issues.
• Comfortable working with REST APIs (Postman/cURL) and Browser DevTools (Network and Console tabs).
• Excellent written and verbal communication to explain technical issues clearly to non-technical customers and to engineers.
• Ability to triage, prioritise, and stay calm under pressure across multiple concurrent tickets.
• Ability to leverage AI coding assistants to boost overall productivity.

Nice to Have

• Experience supporting B2B SaaS, analytics, or other data-heavy products.
• Familiarity with e-commerce or marketplace platforms (e.g., Amazon, Shopify, WooCommerce) and concepts such as orders, products, and categories.
• Power user of AI tools like Claude, Cursor, or similar to accelerate investigation and documentation.