Join and drive strategic partnerships with our valued clients. Utilize your expertise to deliver tailored solutions, foster long-term relationships, and maximize business growth. Become part of a world-class team, shaping the future of aviation through excellence and innovation!
Tasks
What you'll do:
- Support and develop (key) clients, and carry out necessary coordination for the services of Segment Aircraft Component Services
- Responsible for customer contract revenue and profit. Prepare, review, and coordinate offers and business plans; handle board approvals as needed
- Ensure the provision of services (according to the contract), identify improvement potential and develop measures for optimization together with the business units. Develop and implement measures to increase customer satisfaction
- Organize and lead regular performance meetings with Segment Aircraft Component Services (ACS) and customer’s top management
- Systematically enhance customer loyalty. Identify up selling potentials in existing customer contracts. Prepare technical documentation for negotiations with customers and prepare sales campaigns and marketing initiatives
- Negotiate adjustments to contracts in cooperation with business units and sales
- Coordinate all customer service activities for assigned customers
- Take on special tasks, collaborate in projects or lead them
Requirements
The ideal candidate should meet the following requirements:
- Candidates must possess a university or technical college degree in Engineering or Business Administration
- Relevant professional experience in a customer relations / client servicing role, preferably in technical customer service/sales, maintenance of aircraft or material management
- Strong customer service, sales, and negotiation skills
- Must possess a legal work permit in HongKong
- Expertise in commercial risk management and financial analysis, especially flat rate pricing
- Excellent analytical and process planning skills
- Knowledge of Mandarin, Cantonese, Japanese, or Korean preferred; Fluent in English
- High service and customer orientation
- Strong teamwork and communication skills
- Negotiation skills, assertiveness, and self-confidence
- Creative, proactive, and able to handle stress
- Good MS-Office and SAP skills
- Intercultural competence
- Willingness to travel
