Maintenance & Operations: Develop and maintain maintenance schedules (both preventive and reactive) for all retail bank locations, coordinating daily service operations and ensuring timely resolution of facility issues to minimize disruption to banking services.
Vendor & Contractor Management: Serve as the primary liaison between bank branches, service vendors, and landlords. This includes sourcing, negotiating contracts, managing performance against KPIs and service level agreements (SLAs), and ensuring all work meets quality standards.
Health & Safety Compliance: Ensure all facilities and works comply with local legislation, building regulations, and the bank's health and safety practices. Conduct regular facility inspections and audits to proactively identify and address potential issues.
Financial Management: Assist in budget preparation and monitoring for facility operations. This includes preparing cost estimates for repairs, tracking expenses, and ensuring all works remain within approved budgets.
Project Coordination: Support the Facilities Manager in the planning and execution of minor projects, such as office reconfigurations, renovations, or equipment installations.
Stakeholder Communication: Facilitate regular communication with branch managers, internal stakeholders and management through regular updates and meetings, providing excellent customer service and addressing occupant concerns promptly.
Documentation & Reporting: Maintain accurate records of facility assets, maintenance history, and operational inspections. Prepare and present reports on facility operations, performance metrics, and budget variances for management review.
Emergency Response: Be available on standby for emergency call-outs outside of operational hours and actively participate in emergency evacuation and business continuity planning
Interested? An ideal candidate would need to have the following qualifications
Required
Desired experience and technical skills
Bachelor’s degree in Facilities Management, Engineering, Business Administration, or related field
At least 5 years of experience in facilities management, preferably within retail or financial services
Proficiency in MS Office
Excellent project management and problem-solving abilities
Proactive, detail-oriented, and skilled in building relationships across teams
