Our goal is to be the most welcoming and friendly place to work ; our people deliver this with a fun and caring attitude. Our Workspace Experience Ambassadors build a sense of community within the workspace & create memorable experiences through supporting colleagues and their work, regardless of where that is.
Joining our team as a Workspace Experience Ambassador, you will help build and lead a supportive and social place, where we can all be at our best. To achieve this, the Ambassador creates a welcoming atmosphere and is the primary point of contact for all employees and their visitors. The core focus is to be an unrivalled experience creator for all colleagues, build long term relationships, and use workspace data to enhance the workspace experience.
We always:
- Choose to be happy and care about the happiness of others.
- Are open and true to ourselves and others.
- Are accountable and care about facing challenges and owning them.
- Care about being engaged in heart and mind.
- Provide an exceptional hospitality experience at every touch point.
- Care about performance and solutions.
- Care to praise and acknowledge success.
- Care about our environment and our future.
What this job involves:
- Deliver an exceptional customer experience to our client
- Create a welcoming, first-class atmosphere for client and visitors.
- Support the client’s App by updating the latest information for a digitalized customer experience with content management and system uploading.
- Take ownership of digitalized services that support client within the workplace.
- Maintain the space at a high standard and support way finding and Content Screen management for collaboration and common area across scattered business partners and functions.
- Build relationships with key stakeholders & encourage interaction between colleagues.
- Drive and develop the community by organising engaging, popular events.
- Understand the needs of the business or businesses you support
- Create a culture of community well-being, supporting and guiding client through the challenges & opportunities of the new workplace environment
Operations:
- Welcome visitors, greet users, and build a professional and friendly rapport with client of the open workspace
- Enhance the customer experience in the workplace with supporting the Future of Work (FOW) project for Business Units.
- Support daily operations, taking care of everything from small-scale maintenance to opening or closing the space, ownership of booking systems and work together with the facilities Management team on overall facilities management
- Create a collaborative environment amongst colleagues across the workplace promoting Future of Work behaviours and drive community engagement between colleagues
- Be the “go-to” person for responsible matters; answer questions and deliver effective solutions
- Get to know our client, interests, understand the teams and what will make a difference in their day-to-day experience
- Be a promoter of Workplace technology encourage client to use online reporting of faults/requests and engage with CS via the workplace apps
- Oversee the behaviours and etiquettes in the workplace through ongoing monitoring, engagement, and communications with the various teams to ensure alignment to Future of Work principles
Event Management:
- Support with Facilities Management Engagement Events
- Lead Office Experience Survey – encourage proactive pre/post communication, preparation and presentation of results / Action Plans.
- Develop and drive initiatives in line with the ethos of the Customer Experience strategy through Service, Experience and Community
- Create and develop posters and communication materials for events as required
- Create event collateral and promotion materials for events as required
- Engage with the online community and respond to comments and requests
Desired or preferred experience and technical skills:
- Have outstanding confidence and strong networking skills.
- Have a passion for and understanding of the Future of Work (FoW) model.
- Have a great sense of teamwork, accountability, mindfulness, and the willingness to go the extra mile for the users and your team.
- Have strong verbal and written communication skills.
- Understand how to interpret and use feedback to increase service levels and enhance key touch points. Be competent in translating feedback data.
- Be knowledgeable about current and future technology resources that are available in the industry to offer an enhanced hybrid service.
- Be exceptionally organised and well-versed in multitasking
- Be able to handle pressure, think quickly and calmly.
- Have an energetic, cheerful, and outgoing personality.
Required Skills and Experience:
- 2+ years of relevant experience in customer service, events, sales, or related industries
- Prior experience in co-working, corporate real estate or start-up experience would be an advantage.
- Proficient computer skills such as MS office and email etiquette.
- Flexible to work in shifts or occasionally out of hours when requested
- Excellent communication skills (both verbal and written).
- Good negotiation skills, coordination, and networking capability.
