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Provide professional reception services, including greeting guests and visitors, handling phone calls and public enquiries, and arranging IDD and teleconference calls for all staff
Liaise closely with the facilities management services contractor on visitor registration and visitor card issuance to ensure smooth reception operations
Oversee the performance of facility management services contractor at reception
Keep the telephone directory database and telephone console information up to date
Monitor lobby and reception counter operations during corporate events at HKIA Tower to minimize disruption
Support daily office administration, including receiving office supplies and coordinating courier deliveries
Monitor and maintain the cleanliness and tidiness of the reception counter and lobby
Prepare monthly statistics reports on reception services
Perform any ad hoc duties as assigned
Diploma graduate/ Secondary graduate or above
At least 5 years’ working experience preferably managing reception counter in sizeable organization
Excellent customer service skills in handling customers’ enquiries or complaints and greeting guests
Good team player with excellent communication and interpersonal skills
Strong customer service mindset with professional telephone manner
Service–orientated, diplomatic, and professional
Proactive, enthusiastic, well-organized, confident and detail-oriented
Good command of spoken and written English and Chinese. Fluent in Putonghua is preferred
