The Front Office Executive (FOE) plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest.
As the first point of contact at Reception they are responsible for welcoming employees with genuine hospitality and thoughtful services. FOE’s maintain smooth operations by providing administrative support and execution of duties to the highest standards.
What this job involves –
Site Operations
- Create a comfortable, welcoming, and hospitable experience for employees and their guest.
- Boost agility in the workplace by managing up-to-date visitor information.
- Handle internal & external calls and correspondence.
- Anticipate client needs through observation to create memorable experiences.
- Interview Reception and Arrangement.
- Lab/Office Usage Survey Statistics.
- Adhoc responsibilities assigned by Facilities Manager.
Customer Services
- Foster a sense of community and create happiness at work for our team, our client, and their guest.
- Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.
Visitor Management
- Provide personable and efficient visitor registration services.
- Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
- Enhance safety and security of our client’s facility by management of visitor movement.
- Execute emergency response plan to ensure safety of client and guest when necessary.
Concierge Services
- Deliver concierge service with local expertise and insider knowledge.
- Manage transportations request from visitors and employees.
Conference Meeting Room Booking
- Assist & educate client to achieve optimization and efficiency for meeting room bookings.
- Enhance user comfort and services by efficient turnaround of meeting rooms.
- Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace.
Finance Support
- Invoice system receiving and processing.
- Responsible for entering and supporting purchase orders.
Corrigo System
- Maintenance and support on site WO in Corrigo
- Support Facilities Manager to keep WO in SLA to ensure KPI score
Experience
- 2-years’ experience in Hospitality and/or Tourism sector or related professional area
- Prior experience to manage meeting room services is an advantage
- Diploma/degree from an accredited institute
Task Skills
- Proficiency with Microsoft Word, Excel and PowerPoint.
- Good command of verbal and written English
Personal Skills
- Ability to meet tight schedules and deliver high quality of work
- High level of communication and interpersonal skills
