Pros: I liked working remote from Germany, especially the decent WFH setup they provided. As a Customer Support Specialist, it really helped me avoid a commute.
Cons: Even for remote web hosting jobs, the hours were super strict. There's not much room for flexible scheduling or adjusting your start/end times easily. It felt pretty rigid.
Advice to Management: Management should really look into more adaptable schedules, especially for remote customer support teams. It would boost morale and reduce agent burnout in this digital services industry.
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