Total 10 job vacancies in Malaysia

We are looking for a hands-on, customer-oriented Outlet Supervisor to lead our arcade outlet and manage a team of frontline staff. If you enjoy working with people in a fun and fast-paced environment, and have a passion for customer service, we would love to hear from you.

The Supervisor will be based at the new outlet, Berjaya Times Square, Kuala Lumpur.

Key Responsibilities :

• Supervise and lead a team of frontline arcade staff.
• Prepare and plan staff duty rosters and manage daily manpower arrangements.
• Monitor staff attendance, performance, and provide guidance and support when needed.
• Ensure the outlet is clean, safe, and operating smoothly at all times.
• Ensure smooth day-to-day outlet operations and excellent customer service.
• Handle customer enquiries, feedback, and complaints professionally.
• Ensure arcade machines, games, and facilities are well-maintained and operational.
• Oversee cash handling, daily sales closing, and basic inventory control.
• Support outlet promotions, events, and marketing activities.
• Ensure compliance with company SOPs and shopping mall requirements.

Requirements:

• Minimum SPM qualification, preferably Diploma.
• At least 2 years of supervisory experience in retail, entertainment, F&B, or customer service operations.
• Experience leading a small team of frontline staff.
• Good communication and customer service skills.
• Responsible, hands-on, and able to work independently.
• Willing to work shifts, weekends, and public holidays.

Why Join Us?

• Fun and dynamic entertainment environment.
• Opportunity to lead and grow your management skills.
• Career advancement opportunities.
• Competitive salary and benefits.

Job Responsibilities:

• Provide excellent customer service and support to customers through various communication channels.
• Handle customer enquiries, complaints, and feedback professionally and efficiently.
• Build and maintain positive relationships with customers.
• Accurately update and maintain customer information in the company system.
• Work closely with team members to ensure customer satisfaction and service excellence.
• Perform other customer service-related duties as assigned.

Working Hours:

Shift-based schedule

• Working hours Mon: Fri is 10:00 am - 7:00 pm
• Saturday & Sunday: 1:00 PM – 9:00 PM.
• Two off days on weekdays (rotational basis).

Requirements:

• Minimum SPM qualification or above.
• Good customer service mindset with a passion for serving customers.
• Strong interpersonal and communication skills.
• Able to interact confidently with customers from all levels.
• Must be able to understand, speak, read, and write Bahasa Malaysia effectively.
• Computer literate and able to operate computer systems efficiently.
• Positive attitude, self-motivated, and willing to learn.
• Committed to delivering excellent customer service and achieving customer satisfaction.

Perks & Benefits

• Open culture
• Personal development opportunities

What We Offer:

• Competitive salary package.
• Training and career development opportunities.
• Friendly and supportive working environment.
• Opportunity to grow with an expanding organization. If you are passionate about customer service and enjoy interacting with people, we welcome you to join our team.

我們正在尋找一位務實、以客戶為中心的門市主管，負責管理我們的遊戲廳門市和第一線員工團隊。如果您喜歡在輕鬆愉快的快節奏環境中與人合作，並且對客戶服務充滿熱情，我們非常期待您的加入。

主要職責：

• 監督並領導第一線遊戲廳員工團隊。
• 制定和規劃員工值班表，並管理日常人力安排。
• 監督員工出勤率和工作表現，並在需要時提供指導和支援。
• 確保插座始終保持清潔、安全、運作順暢。
• 確保門市日常運作順暢，並提供優質的客戶服務。
• 專業地處理客戶的諮詢、回饋和投訴。
• 確保遊戲機、遊戲和設施維護良好且運作正常。
• 負責現金處理、每日銷售結算和基本庫存控制。
• 支援門市促銷、活動和行銷活動。
• 確保遵守公司標準作業規程和商場規定。

要求：

• 最低學歷要求為SPM（馬來西亞教育文憑），最好持有文憑。
• 至少2年零售、娛樂、餐飲或顧客服務營運的管理經驗。
• 具備領導小型第一線員工團隊的經驗。
• 良好的溝通能力和客戶服務技巧。
• 責任心強，動手能力強，能獨立工作。
• 願意輪班工作，包括週末和假日。

為什麼要加入我們？

• 充滿樂趣和活力的娛樂環境。
• 有機會發揮領導才能，提升管理技能。
• 職業晉昇機會。
• 具競爭力的薪資和福利。

工作職責：

• 透過各種溝通管道為客戶提供優質的客戶服務和支援。
• 專業且有效率地處理客戶的諮詢、投訴和回饋。
• 與客戶建立並維持良好的關係。
• 準確更新並維護公司係統中的客戶資訊。
• 與團隊成員緊密合作，確保客戶滿意度和卓越的服務。
• 依安排履行其他客戶服務相關職責。

工作時間：

輪班制

• 工作時間：週一至週五，上午10:00至下午7:00
• 週六、週日：下午 1:00 – 晚上 9:00。
• 工作日休息兩天（輪班制）。

要求：

• 最低學歷要求為SPM或以上。
• 具備良好的客戶服務意識和為客戶服務的熱情。
• 較強的人際溝通和溝通能力。
• 能夠自信地與各層級的客戶溝通。
• 必須能夠有效地理解、說、讀、寫馬來語。
• 具備電腦操作能力，能夠有效率地操作電腦系統。
• 態度積極，自我激勵，樂於學習。
• 致力於提供卓越的客戶服務並實現客戶滿意度。

福利待遇

• 開放文化
• 個人發展機會

我們提供的服務：

• 具競爭力的薪資待遇。
• 培訓和職業發展機會。
• 友好互助的工作環境。
• 在不斷發展的企業中，您將有機會與他人共同成長。如果您熱愛客戶服務，並且樂於與人交流，我們誠摯地邀請您加入我們的團隊。

As Client Service Executive, you will be an information resource expert, providing dedicated support to assigned clients across Malaysia. You will collaborate closely with operations and account teams, to help client users leverage on suite of products/services and make informed business decisions. Assignments range from data extracts and validation, brand performance analyses, software applications training, creating syndicated reports, to assisting in projects that drive process excellence. 

• Be the day-to-day contact of Retailers clients, who contact our Client Support Centre by phone or email. You will advise clients on RMS resources and tools, data standards and analyses, audit and calculation methodologies, and other information services. 

• Deliver analyses, charts and reports that are clear, concise and meaningful to clients. Engage effectively with multiple clients at a time, to ensure that deliverables meet/exceed expectations of timeliness and quality. 

• Conduct regular reviews with Client Service and Operations teams, to monitor service delivery KPIs involving response times, quality levels and workflow efficiency. Key contributor role in identifying process improvement opportunities. 

• Maintain timely communications with account teams and senior management, to keep stakeholders up-to-date on client requirements and call out any issues/ risks. Document records of client inquiries and resolutions, into activity logs and Knowledge Base file shares. 

• Organize content for Resource Library, to help clients keep ahead of Nielsen practices and policies, service enhancements, technology updates, macro market dynamics and retail trends. 

• Support senior management on developing Thought Leadership case studies. 

• Successful candidates can look forward to a comprehensive training program. 

We are seeking a dedicated Customer Service Advisor to join our team in Kuala Lumpur. As a key member of our customer-facing operations, you will be responsible for providing exceptional support to our valued clients, resolving inquiries, and ensuring a positive customer experience.

• Serve as the primary point of contact and respond promptly to customer inquiries, queries and complaints via phone, email, and chat
• Analyse customer issues and implement effective solutions to meet their needs
• Collaborate with internal teams to resolve complex customer problems
• Maintain accurate records of customer interactions and follow-up actions
• Identify opportunities for process improvements to enhance customer satisfaction
• Participate in team meetings and training sessions to improve skills and knowledge
• Handle escalated customer issues with empathy and professionalism

As a Customer Success Manager at TabSquare, you will be responsible for building strong relationships with our clients, ensuring they derive maximum value from our AI-driven solutions. You will serve as the primary point of contact for customer engagement, retention, and satisfaction, working closely with internal teams to address client needs and drive product adoption.

If you’re passionate about customer success and want to make a real impact in the F&B tech space, we’d love to hear from you! Apply today and be part of our exciting journey at TabSquare.

This position will report to the VP of Customer Success based in Singapore.

Responsibilities:

• Serve as the main point of contact for assigned customers, ensuring their success with TabSquare’s solutions.

• Develop and maintain strong relationships with key stakeholders, understanding their business objectives and challenges.

• Drive product adoption and engagement by providing, best practices, and proactive recommendations.

• Monitor usage metrics, and identify opportunities for growth or improvement.

• Collaborate with sales, product, and global tech support teams to identify root causes and bring permanent solutions

• Conduct regular business reviews to assess customer health and develop strategies for renewal and expansion.

• Advocate for customers internally, gathering feedback to inform product development and enhancements.

• Collaborate with commercial teams to develop and execute retention strategies to minimize churn and maximize customer lifetime value.

• Stay up-to-date with industry trends, competitors, and emerging technologies in the F&B space.

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. Customer Success team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & the execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.

• Summarize data in tables, charts, and graphs
• Analyze and interpret sales data and consumer data
• Deliver reports and presentations (category overview as well as issue-based) building a story and recommendations
• Review data for errors and inconsistencies
• Use internal tools and data sources
• Discuss design and calculate the Quantified Business Opportunity
• Drive time/cost-effectiveness on the project

Assist with the maintenance of accurate articles: 

-Supports the uploads of updated macros and other content to multiple platforms: SalesForce, HelpJuice/Knowledge Base, and PandaCare

-Self-starter and able to work independently with minimal supervision

-Able to work on multiple projects while delivering within deadlines

Support articles updates in line with latest SOP releases: 

-Keep abreast of monthly SOP updates and assist Manager to update relevant content accordingly

-Ensure that SOP updates are accurate and uploaded in a timely manner

Liaising with local teams for translations: 

-Monitor content translations, and ensure completion within strict deadlines

Assist Manager with other tasks on an ad hoc basis: 

-Support Manager with ongoing projects on an ad hoc basis

PURPOSE OF THE FUNCTION

The Event & Casual Leasing function drives footfall, commercial vibrancy, and short-term leasing revenue by optimising promotional spaces, event areas, and advertising panels within the mall. The function supports overall business performance by enhancing customer experience, increasing tenant sales opportunities, and ensuring operational excellence in line with MyTOWN commercial strategy.

JOB DESCRIPTION

Responsible

• Source and secure short-term tenants for promotional spaces, push carts, storage space and common areas.
• Attend to enquiries and manage bookings for advertising panels and promotional spaces.
• Prepare proposals, booking forms, and related leasing documentation in accordance with SOP.
• Coordinate event setup and dismantling in compliance with approved demarcation plans.
• Ensure event spaces are presentable, safe, and operationally ready.
• Monitor rental billing and follow up on collection of promotional space rentals.
• Maintain accurate records and filing of leasing documents.
• Build and maintain relationships with tenants, vendors, and event organizers.
• Conduct site inspections to ensure compliance with mall guidelines.
• Identify and execute leasing opportunities aligned with peak trading activities

Accountable

• Achievement of assigned revenue targets for event and casual leasing spaces.
• Accuracy and compliance of leasing documentation and processes.
• Timely coordination and execution of approved events and promotional activities.
• Proper management of allocated promotional spaces to maximise utilisation.
• Ensuring adherence to mall policies, safety requirements, and operational standards.

Contribute

• Provide input to leasing strategy and pricing recommendations.
• Support marketing campaigns and mall-wide promotional activities.
• Contribute insights on retail trends, competitors, and emerging opportunities.
• Assist in vendor evaluation and performance feedback.
•  Support cross-functional coordination with Operations, Marketing, and Finance teams