Penbrothers helps fast-growing companies build high-performing remote teams in the Philippines from Day 1.
Founded in 2014, we go beyond staffing. We handle the full employment lifecycle so your team can focus on the work that actually moves the business forward.
Most remote teams providers stop at placement. We don't. Every hire goes through our Hypercare Framework — a proprietary 180-day onboarding system built around the period when most remote hires fail. Three structured phases, regular check-ins, proactive course correction. The result: a 98% placement success rate and a replacement guarantee if things don't work out.
What we take off your plate:
- Talent acquisition - Employment & onboarding - HR management & payroll - Compliance - Office space or remote enablement
Trusted by 100+ global companies — including MasterClass, Luxclusif, and Farfetch — Penbrothers has placed over 2,000 Filipino professionals and was ranked #1 Philippines' Fastest-Growing Company by Statista and the Philippine Daily Inquirer (2024).
We don't just place people. We build teams that deliver.
Rating Reviews
Rating is calculated based on
2
reviews and is evolving.
Pros: The biggest pro is the chance to work remotely from Manila. As an Operations Associate, I got to learn a lot about different international client processes, which is good for career growth in the BPO industry. The teams are usually pretty supportive.
Cons: The work-life balance, especially for client-facing roles, can be tough. It's common to work more than 40 hours a week if your client has urgent demands or if you're in a US time zone, which can eat into your personal time. It's hard to really switch off sometimes.
Advice to Management: Try to set clearer expectations with clients regarding standard working hours and push back on demands that consistently lead to overtime. Empower team leads to protect their teams' personal time. This would really improve the work-life balance for people like Operations Associates.
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Pros: As a Remote Operations Specialist, working from home is a big plus. It's super flexible and cuts out the crazy commute in Manila. This setup definitely helps a lot with daily work-life balance for those of us in the BPO industry.
Cons: However, it's easy to end up working longer than you should. Some clients expect you to be available across different time zones, making 40-hour weeks a challenge. You really need to be good at setting boundaries, which isn't always easy.
Advice to Management: Managers need to actively support and enforce healthy work boundaries, especially for remote teams. Encourage disconnecting after standard hours to prevent burnout.
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What is the work-from-home policy like at Penbrothers for their remote Filipino employees, and how does it compare to traditional office setups?
Penbrothers offers a fully remote work setup for its employees in the Philippines, allowing for flexibility and work-life balance. This remote model is central to their operations, providing a stable and supportive environment for team members to contribute effectively to their US-based clients.
What is Penbrothers' policy on remote work, and what benefits are available for remote employees in the Philippines?
Penbrothers offers a hybrid work model, allowing employees to work from home several days a week. As a remote employee in the Philippines, you can expect standard benefits like health insurance and paid time off, with some specific perks tailored for a remote setup.
What is the remote work policy like at Penbrothers, and what kind of benefits can I expect as a remote employee?
Penbrothers offers a hybrid work model, allowing flexibility for remote employees. Benefits often include health insurance, paid time off, and professional development opportunities, which are consistently provided to support a balanced work-life integration for all team members.
