SupportZebra is a business process outsourcing company based in the Philippines, with headquarters in the Houston,TX region, that specializes in:
Sales & Marketing Retention | Hotkey Transfers | Web Chat | After Sales Service | Telesales - Cross and Up-Selling | Surveys |
Customer Support Inbound / Outbound Customer Service | Customer Retention | Billing Support | Answering Services | Order Taking | Help Desk
Virtual Assistant Accounting/bookkeeping work | Receptionist/phone answering services | Outbound calls for sales or follow-up | Scheduling, booking of travel arrangements | Email and phone answering
Technical Support L1 Help desk services | 24x7 Troubleshooting | ISP Support | Ticket Management | Assisted Self-Support
At SupportZebra, you get a spirited team of call center professionals working for you 24/7/365. We let you concentrate on your major business goals, while we carry out the other peripheral activities for you. Why? Our call center team is here to offer your business the edge that you have been looking for.
To get started, send us a message!
Rating Reviews
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Pros: The **remote work** setup is a huge plus, making it easy to manage your day. It's a solid place to get initial experience in **technical support** if you're just starting out in the **BPO industry**. The initial training is pretty comprehensive too.
Cons: The biggest issue is definitely **career progression** for **customer service representative** roles. There's not much room to move up or diversify your skills, so it feels like you hit a ceiling fast. Leadership doesn't really push for internal promotions often.
Advice to Management: Invest more in skills training and create clearer paths for **entry-level customer support** to advance. It would really help with retention.
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What is SupportZebra's policy on remote work for customer support roles?
SupportZebra offers a hybrid work model for its customer support positions, allowing employees to work from home a few days a week. This flexibility is a key aspect of their work-life balance initiatives for support staff in the tech industry.
