Leadership has good intentions, execution varies
Working at CommandLink as a Client Success Manager has been an experience with definite ups and downs, particularly regarding how leadership impacts daily operations and team morale. While some aspects are good, the inconsistency from the top makes it tough sometimes.
You'll find some senior managers here who truly understand client needs, which is a big plus for our Client Success team. There's good flexibility for those of us working remote from Austin, TX, which I appreciate. It feels like a growing mid-sized IT services firm, so there's always something new.
The direction from leadership can really shift without much warning, making it hard to plan for client projects or new cloud solutions. There isn't always clear support or follow-through on initiatives after the initial announcement. We often feel decisions are rushed without enough input from the teams actually doing the work.
Focus on more consistent communication and empower team leads more to make decisions. Give specific teams, like Client Success, clearer strategic roadmaps for IT services offerings instead of constant pivots. Support your remote teams better.