Pros: The core business in IT infrastructure monitoring has a good client base, so there's always work. As a Technical Support Engineer, I felt fairly secure responding to tickets and handling routine system checks. It's nice to be remote from Boston, saving on commute time.
Cons: Growth can feel slow, and new project work sometimes shifts priorities quickly. There aren't many clear paths for promotion, which makes you wonder about long-term job security. If you're not on a critical project, things can feel a little uncertain.
Advice to Management: Invest more in clear career progression for roles like Technical Support Engineer. This would help with retention and overall job security perception. Think about expanding into new product lines to diversify revenue and projects.
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