Pros: As a Field Service Engineer, I had some autonomy managing my daily route for customer sites in the tri-state area. They provide good tools and a company car, which helps a lot with the travel. You get to be out of the Wayne, NJ office a lot, which is a pro if you don't like sitting at a desk all day.
Cons: Work flexibility for Field Service Engineers is pretty limited, especially since you're dealing with critical medical technology. You're always on call or responding to urgent needs for equipment, making it tough to plan personal appointments. Remote work isn't really an option for these hands-on roles, so don't expect much work-from-home.
Advice to Management: Try to staff better so the on-call burden isn't so heavy on individual Field Service Engineers. More predictable scheduling would really improve morale for the service teams in this global company.
Show more