Pay for Support Roles Needs a Boost
My time at LittleLives was a mixed bag. Good for learning, but the pay definitely needs work, especially for customer-facing roles.
The medical benefits are pretty standard, which is decent. We sometimes get free lunch on specific days, which helps with the daily expenses in Singapore. For an EdTech startup, they do provide some basic training.
Honestly, the pay for customer support specialist roles is quite low for the workload. Raises aren't common, and you can't really expect annual bonuses. It's tough to save much working here.
Seriously review the salary bands for the customer support team. Competitive compensation would help retain talent and show you value these crucial roles.