About the job
Reporting to the Customer Relations Team Leader, this Associate role ensures a positive and joyful shopping experience for all IKEA visitors and customers.
Your assignment
- You ensure that customers have a memorable shopping experience in the store for a win-win situation and for repeat business;
- You handle and resolve customer difficulties, particularly in IKEA products assembly, and also exchange components parts when they are needed, to offer solutions to frequently asked questions;
- You develop strong knowledge of all items to effectively handle enquires of customers positively and quickly, and resolve any issues they raise within level of authorization;
- You will be responsible to escalate higher issues with relevant information to a manager for him to be able to deal effectively with the customers;
- You will ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues;
- You understand the IKEA Concept, global solutions, tools and working methods and ensure that you use the appropriate manuals from Inter IKEA Systems to help optimise our customers’ shopping experience.
