IT Associate Helpdesk, Hardware & Software Support
- Provide daily end-user support and troubleshooting (onsite and remote)
- Maintain IT inventory, tag assets, and prepare workstations (e.g., desktops, laptops)
- Assist with onboarding/offboarding, including user account setup and device configuration
- Install, configure, and troubleshoot printers, scanners, and other peripherals
- Perform first-level hardware and software diagnostics and troubleshooting
- Conduct regular checks on Live room PCs and shared equipment to ensure optimal performance
- Coordinate with IT Officers for escalated support cases and system-related issues
- Perform software installations, updates, and license checks as needed
- Support routine preventive maintenance and asset audits
- Update internal documentation for support procedures and user guides
- Assist in physical LAN cable deployment, termination, and testing under the guidance of IT Officer
- Provide on-site technical support during MCN (Live Broadcast) events, including equipment setup and live monitoring
Qualifications
- Graduate of Information Technology, Computer Science, Computer Engineering, or any related course
- Basic knowledge of computer hardware, software, networking, and IT support processes
- Strong troubleshooting and problem-solving skills
- Good communication and interpersonal skills
- Willing to work onsite in BGC, Taguig City
- Fresh graduates are welcome to apply
Job Type: Full-time
Pay: Php 20,000.00 - Php 25,000.00 per month
Work Location: In person
