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Fortune Global 500 の組織で次の機会を探りましょう。 革新的な可能性を想像し、やりがいのあるカルチャを体験し、日々より良いものになるための才能あるチームと協力してください。 私たちは、UPS を明日へと導くのに何が必要か知っています。スキルと情熱のユニークな組み合わせを持つ人々です。 自分やチームをリードする資質と意欲があれば、あなたのスキルを養い、あなたを次のレベルに引き上げる準備ができている役割があります。
職務内容:
Job Summary
This position provides a one-to-one customer service experience for UPS Preferred Accounts while supporting DAP Accounts. The role requires strong knowledge of multiple systems and tools to effectively perform DAP activities. The representative analyzes and resolves customer issues, handles tracing and claims inquiries, and maintains ownership of customer concerns through resolution, including follow-ups and outbound communication. A high level of responsiveness and excellent customer service is essential in managing requests within the DAP queue.
Responsibilities
- Deliver personalized customer service to UPS Preferred Accounts and DAP Accounts.
- Utilize various network systems and tools to support DAP Accounts.
- Analyze, troubleshoot, and resolve customer issues, including tracing and claims inquiries
- Take full ownership of customer concerns from start of on-boarding, including follow-ups and outbound calls
- Respond promptly and efficiently to requests in the DAP Support queue
- Demonstrate strong organizational skills and the ability to multi-task in a fast-paced environment
- Build and maintain effective relationships with internal teams (Billing, Delivery Information, Operations, DAP)
- Ensure accurate documentation and tracking of customer interactions and resolutions
Qualifications
- High school diploma, GED, or International equivalent
- Strong oral and written communication skills
- Strong problem solving skills
- Previous customer service experience – Preferred
社員タイプ:
常勤
UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。
