Customer Service Representative- Hygiene Services

3.1

Job Type   /   Job Level

Full-time   /   Fresh/Entry Level

Company Location

Philippines

Respond to customer inquiries regarding hygiene products and services through phone, email, and chat.
Process service requests, orders, and customer account updates accurately and efficiently.
Schedule, confirm, and coordinate hygiene service appointments with customers and field service teams.
Resolve customer complaints and service issues promptly while maintaining a high level of customer satisfaction.
Provide product and service information, including pricing, service plans, and company policies.
Coordinate with operations, logistics, and technicians to ensure timely service delivery.
Follow up with customers to ensure service quality and address any outstanding concerns.
Handle billing inquiries, service renewals, and contract-related questions.
Meet customer service performance metrics, including response time, resolution rate, and customer satisfaction.
Identify opportunities to upsell or recommend additional hygiene products and services based on customer needs.
Ensure compliance with company policies, health and safety standards, and data privacy regulations.

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