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Career Support (Verification)

TigerUX

3.0
9 reviews
TigerUX
Job Type   /   Job Level
Full-time   /   Senior Executive
Company Location
Philippines
Responsibilities

  • Verify employment outcomes for platformintroduced candidates.
  • Confirm start dates, status, compensation, and work arrangements.
  • Conduct followups with employers and job seekers to validate placements.
  • Compare records and responses to identify discrepancies.
  • Investigate offplatform hiring and fee avoidance cases.
  • Gather evidence and maintain complete documentation for verification cases.
  • Escalate suspicious or unresolved cases per procedures.
  • Build professional relationships with employers and job seekers.
  • Conduct calls, emails, and followups to secure timely confirmations.
  • Navigate challenging conversations with professionalism.
  • Maintain accurate case records and documentation across systems.
  • Support revenue protection by ensuring validated, complete placement records.

Qualifications

  • High school diploma required.
  • 4+ years of experience in contact center, customer support, recruitment operations, or other high-volume outbound/inbound calling environments.
  • Strong English communication skills.
  • Skilled in investigative follow-ups, identifying inconsistencies, and accurately documenting findings.
  • Experienced in handling sensitive conversations with professionalism and persistence.
  • Strong attention to detail with ability to analyze information from multiple sources.
  • Comfortable working in a fast-paced, high-volume environment with multiple priorities.
  • Ability to work independently and drive cases to resolution with minimal supervision.
  • Proficiency in CRM systems, spreadsheets, and case management tools.

Preferred Qualification

  • Experience in verification, collections, fraud investigation, background screening, recruitment, healthcare staffing, customer escalations, and related roles.

Work Set-up: Monday Friday | Night Shift (DST Dependent)

Benefits

  • Transportation Allowance
  • Rice Allowance
  • Leave Conversion Benefit
  • Performance Reviews
  • Government Mandated Benefits
  • HMO + 2 Dependents (Effective Day 1)
  • 10% Night Differential
Jobs in Philippines   »   Jobs in Taguig, National Capital Region, Philippines   »   Career Support (Verification)

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