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Overall
Min 10 years of experience in IT program management Experience in driving enterprisescale transformation initiatives
Familiarity with making and pitching business case driving business case success
Risk Issue Management
Proficiency in risk management and governance frameworks
Monitor risks track issues and implement mitigation strategies
Conduct regular reviews audits and status meetings
Stakeholder Management
Handson experience in turning around CSAT and wining customer confidence
Engage with senior leadership DMsPMs clients TPT vendors cross functional teams and internal teams
Set and manage expectations Excellent conflict management and negotiation skills
Independently handle escalations address customer leadership concerns
