Our Global Operating Center located in Manila is pivotal to enhancing the Firm’s operational efficiency and streamlining legal and business services support across our global network. Our center provides comprehensive administrative, financial and operational services across office operations, compliance and new business, finance, technology, human resources, innovation and marketing. By centralizing these critical functions, the center ensures consistency and quality in service delivery while reducing operational costs. Through its integrated approach, our Global Operating Center enables the Firm to focus on its core legal services, drive global growth and maintain high standards of client service across all offices.
Duties And Accountabilities
To perform this job successfully, an individual must be able to perform each essential duties listed below. These requirements are representative of knowledge, skill and ability required for the role.
- Maintain and update employee record using the Learning Management System (LMS) and support end-to-end training administration processes which includes, but not limited to the following:
- Pre-event: send out calendar invitations and reminders to training participants, update training event information, secure training delivery resources (generation of attendance sheet and acceptance reports, circulate room information through updating calendar invites, and distribution of training materials).
- Post-event: process attendance sheets, send out feedback requests, gather feedback responses, issue training certificates, and create reports.
- Creation and management of eLearning courses
- Record external training courses and upload certificates to employee’s training records
- Participate in functional testing for system configuration changes, upgrades/enhancements, and patches and act as Tier 1 support for LMS technical issues
- HR Case Management System Administration. Respond to ad hoc queries from employees. Provides input for Knowledge Management within the team (including creation and ownership of documentation/job aids), sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives.
- Perform other job-related duties as assigned including providing coverage to tasks assigned
Qualifications
- Bachelor's/College Degree
- Minimum of 1-3-year general administrative experience
- Customer Service skills required for the position
- Excellent communication skills – written and verbal – and ability to work at all levels
- Working knowledge of ServiceNow and Microsoft Office tools (Outlook, Excel, PowerPoint, and Word)
- Amenable to work in rotating shifts (APAC, EMEA and Americas time zones), Hybrid set-up
Essential Job Requirements
- 1 to 3 years of HR Administration work experience gained from working in an HR environment
- 1 to 2 years of BPO / HR Shared Services work experience in either HR Operations and HR Systems role particular to Learning Management System (LMS), from a multinational, blue-chip, professional, or financial services organization
- Demonstrated experience utilizing ServiceNow for effective Case Management, including case creation, workflow management, and resolution tracking.
- Demonstrated ability to learn new functional concepts quickly and work with minimal supervision
- Demonstrated ability to handle and maintain confidential and sensitive information
- Ability to collaborate and actively contribute to a strong team environment, yet able to work independently and take ownership of tasks
- Client-focused attitude. Experience providing client service to internal and external clients
- Ability to successfully manage multiple responsibilities with competing priorities and strict deadlines. Must have the ability to re-prioritize work as required
- Ability to communicate effectively at all levels within the firm
- Experience or working knowledge of Workday will be considered an added advantage.
This role reports to
Manager, HR Shared Services
Equal Opportunities
White & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.
If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.
The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.
The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.
Note to Recruitment Agencies
Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.
