Total 27 service centre manager job vacancies in Subang Jaya, Selangor

Responsibilities

• This position strictly requires fluency in Mandarin (speaking, writing, and typing).

• Deliver prompt, accurate, and effective solutions to all customer-related issues.

• Handle inbound and outbound customer inquiries efficiently and professionally.

• Ensure a high level of customer satisfaction through excellent service and timely follow-up.

• Maintain a professional and positive approach, consistently aligning with the company’s customer service standards.

• Manage a high volume of incoming calls, chats, and messages across various platforms.

• Address and resolve customer complaints by identifying solutions within defined timelines and ensuring proper follow-up.

• Accurately document customer interactions, process transactions, and track daily issues or requests.

• Adhere to internal communication protocols, guidelines, and company policies at all times.

• Able to work extra hours

• Able to communicate with all level from Management, client, co-workers

Requirements

• Achieve at least SPM education.

• Previous working experience in customer service, or customer service related fields ( Telemarketing, Billing, Customer Liaison ) is an added advantage, but not essential

• Fresh graduates are encouraged to apply.

• This position strictly requires fluency in Mandarin (speaking, writing, and typing).

• Possess strong communication skills through online platforms (chat, email, messaging apps, ).

• Knowledge in handling basic computer (Microsoft Excel/Word ).

• Good communication and interpersonal skills.

• Ability to multi-task, prioritize work, and manage time effectively

Benefits

• KWSP and SOCSO
• Annual leave
• Sick leave
• Bonus
• Training provided
• Yearly Increments
• Career Progression opportunities

Job Summary

We are looking for a driven and dynamic Sales Executive/Business Development Executive to drive revenue for our Wealth Advisory Role. The objective is to achieve business growth by expanding the customer base and provide solution to our client’s need on this growing industry.

Responsibilities :

- Your job is to provide solutions to help client achieve their financials goals

- Build strong relationship

- Expanding your network

Requirement :

- Able to communicate efficiently

- Minimum Diploma in any fields

- Ex bankers and Fresh graduates are highly encouraged to apply

- Cheerful, cooperative and proactive

- Goals drive, customer-oriented

Why Join Us:

- We offer a long term and stable career which is proven even during pandemic or recession, our business still grew by 44%

- We offer basic salary of from RM 3,000 to RM 12,000 per month excluding commission

- Enjoy high commission, bonuses twice a year, excellent retirement benefits, career advancement, personal development and yearly overseas trip

- Flexible working hours

- Work life balance

- Comprehensive and excellent training program to help you be a leader

- No experience required

 Finance manager's job description includes overseeing an organization's financial health, which involves creating and managing budgets, conducting financial analysis, preparing financial reports, and developing strategies for long-term financial benefit and growth. Key responsibilities also include ensuring regulatory compliance, managing financial risks and overseeing a finance department's operations. 

Job Responsibilities:

• Oversee the company's financial operations, accounting, and administrative functions.
• Prepare monthly, quarterly, and annual financial reports and management accounts.
• Manage budgeting, forecasting, cash flow, and financial planning activities.
• Ensure compliance with tax regulations, statutory requirements, and company policies.
• Coordinate audits and liaise with external auditors, bankers, and government authorities.
• Monitor accounts payable, accounts receivable, and general ledger activities.
• Develop and improve administrative procedures and internal controls.
• Supervise administrative staff and support overall business operations.
• Assist management in financial analysis and strategic decision-making.
• Maintain accurate financial and administrative records.

Job Requirements:

* Bachelor's Degree in Accounting, Finance, or related field.

* Professional qualification (ACCA, CPA, CIMA, or equivalent) preferred.

* Minimum 5 years of experience in finance and accounting, with managerial experience preferred.

* Strong knowledge of financial reporting, budgeting, cash flow management, and taxation.

* Experience in trading businesses is an advantage.

* Proficient in accounting software and Microsoft Excel.

* Strong analytical, leadership, and communication skills.

* Ability to ensure compliance with statutory, tax, and audit requirements.

* High level of integrity, accuracy, and attention to detail.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Branch Manager – Join Our Growing Team!

Are you a dynamic leader with strong business development and team management skills? We are looking for an experienced Branch Manager to drive business growth, lead a high-performing team, and strengthen our market presence.

Key Responsibilities

• Lead and oversee the branch's daily operations, including sales, marketing, technical support, and administration, ensuring smooth and efficient business performance.
• Drive sales growth by identifying new business opportunities and implementing effective sales and marketing strategies.
• Build, develop, and maintain strong relationships with customers, consultants, developers, dealers, government agencies, and M&E contractors.
• Actively promote the company's products and solutions to key industry stakeholders and decision-makers.
• Manage customer enquiries professionally and prepare accurate and competitive sales quotations.
• Monitor branch performance, sales targets, and profitability while ensuring excellent customer service.
• Lead, motivate, and develop branch staff to achieve individual and team objectives.
• Ensure compliance with company policies, procedures, and operational standards.

Why Join Us?

• Attractive remuneration package with performance incentives.
• Career advancement opportunities within a growing organization.
• Dynamic and supportive working environment.
• Opportunity to work with leading products and industry professionals.

Requirement

• Bachelor's Degree / Diploma / Advanced Diploma in Mechanical or Electrical Engineering, with knowledge in air conditioning.
• Preferably working experience in the air conditioning industry.
• With at least 2 - 3 years working experience in same role.
• Good command of English and Bahasa Malaysia.
• Good interpersonal and communication skills at all levels.
• Highly motivated, result-oriented, dynamic team player, self-driven, willing to work under pressure, and with high integrity.

Perks & Benefits

• Commission and bonus
• Allowance (Car, transportation, etc.)
• Medical insurance

Job Requirements :

• Chinese Female, aged 35 and above.
• Handling admin, customer enquiries, after sales service,
• follow up with repeating sales and collection payment,
• SQL accounting knowledge, Microsoft office etc.
• Able to speak and write in English, BM & Mandarin.

Benefits :

• Package : salary + standard + medical card
• Monthly salary : RM3500 to 45000
• 5 working days a week (no Overtime is required)

職責

• 此職位嚴格要求應徵者精通國語（口語、寫作和打字）。

• 及時、準確、有效地解決所有客戶相關問題。

• 有效率、專業地處理客戶的來電和去電諮詢。

• 透過優質的服務和及時的後續跟進，確保客戶高度滿意。

• 保持專業和積極的態度，並始終遵守公司的客戶服務標準。

• 管理來自各種平台的大量來電、聊天和訊息。

• 透過在規定的時間內確定解決方案並確保適當的後續跟進，來處理和解決客戶投訴。

• 準確記錄客戶互動情況，處理交易，並追蹤日常問題或請求。

• 始終遵守內部溝通協議、準則和公司政策。

• 能夠加班

• 能夠與包括管理階層、客戶和同事在內的各級人員進行溝通

要求

• 至少達到SPM（馬來西亞教育文憑）水準。

• 擁有客戶服務或相關領域（電話銷售、帳單處理、客戶聯絡）的工作經驗者優先考慮，但並非必要條件。

• 歡迎應屆畢業生申請。

• 此職位嚴格要求應徵者精通國語（口語、寫作和打字）。

• 具備透過線上平台（聊天、電子郵件、即時通訊應用程式等）進行有效溝通的能力。

• 具備基本的電腦操作知識（Microsoft Excel/Word）。

• 良好的溝通和人際交往能力。

• 能夠同時處理多項任務，合理安排工作優先級，並有效管理時間。

好處

• KWSP 與 SOCSO
• 年假
• 病假
• 獎金
• 提供的培訓
• 年度增量
• 職涯發展機會

職位描述

職位：財務經理

工作時間：週一至週五，上午9點至下午6點

地點： :KPMG Tower Bandar Utama, Selangor

職位描述：

• 管理銀行營運和分行網路的日常流動性狀況和現金流需求。
• 確保各分公司資金配置合理，流動性配置有效率。
• 監控流動性水平，確保符合內部財務政策和監管要求。
• 支持融資策略和短期現金管理活動以及流動性規劃。
• 協調財政部對貿易融資和資金需求的支援。
• 保持充足的流動資金緩衝，以滿足營運和業務需求。
• 負責多個分支機構或業務地點的財務活動。
• 協調各分公司間的資金調動和流動性流動，以優化現金利用。
• 確保及時、準確地執行分公司間的結算、資金調撥和對帳流程。
• 在各分公司網路中統一財務流程、控制和操作規範。
• 支持流動性池化計畫和資金管理流程改善。
• 監控營運效率，並找出流程改善和自動化的機會。
• 分析現金流趨勢、流動性狀況和財務績效指標。
• 支持各分支機構的資金和流動性需求預測和規劃。
• 提供優化融資結構和最大限度降低流動性和融資風險的建議
• 準備財務報告、儀表板、預測和管理更新。
• 提供數據驅動的洞察，以支援策略財務和營運決策。
• 利用數位化工具和報告系統來提高財務報告的效率和準確性。
• 確保財務運作符合銀行法規、內部控制和公司治理標準。
• 監控流動性風險敞口、資金缺口和與資金相關的操作風險。
• 支援與財務營運和資金流程相關的內部和外部審計要求。
• 加強跨部門資金流動和國庫治理的控制架構。
• 確保文件記錄完整、保存完好，並遵守財務營運標準和程序。
• 支援持續改善財務風險管理和合規實踐。
• 與分行經理、財務團隊、營運團隊和集團財務部門密切合作。
• 協調各分支機構和總部之間的資金需求和流動性支援。
• 支持總部和共享服務中心推動的財務和營運措施。
• 擔任馬來西亞SSC與寮國銀行業務之間的主要聯絡人。

要求：

• 教育背景：金融、會計、銀行、經濟學或相關領域的學士學位。
• 至少5年財務、銀行或金融服務業經驗。
• 在流動性管理、現金流量管理、資金營運和分公司間資金調動方面擁有豐富的經驗。
• 接觸多分行銀行營運、財務報告和資金協調。
• 具備較強的分析能力、問題解決能力、利害關係人管理能力及溝通能力。
• 精通微軟Excel、財務報告工具和財務系統。
• 具備技術素養、適應能力強，且擁有區域銀行或共享服務中心 (SSC) 環境的工作經驗者優先考慮。

申請連結：https://jobs.persolmalaysia.com/detail/38535?apply_id=38535&utm_source=jobstore&utm_medium=sponsored

聯絡信箱：[email protected]

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

職位描述

職位：資深產品經理

工作時間：週一至週五，上午9點至下午6點

地點：KPMG Tower Bandar Utama, 雪蘭莪

職位描述：

• 制定並執行策略性舉措，以支持銀行產品成長和收入擴張。
• 支持銀行產品、解決方案和價值主張的開發和改進。
• 設計並實施市場推廣策略，以提高產品採用率和客戶獲取量。
• 為企業銀行業務領域發掘新的商機。
• 支持寮國銀行業務拓展計畫和策略重點。
• 進行市場和競爭對手分析，以加強產品定位和競爭力。
• 監控和分析銀行產品表現、客戶行為、市場趨勢和投資組合成長。
• 制定切實可行的建議，以提高產品滲透率、客戶獲取率和收入。
• 與銷售、產品、行銷和業務團隊緊密合作，優化產品定位和銷售成效。
• 支持定價策略、產品包裝和促銷策略，以提升市場表現。
• 監控銷售績效指標，並提出持續改善建議。
• 進行詳細的投資組合分析、獲利能力審查和業務績效評估。
• 為高階利害關係人準備管理報告、儀錶板、業務預測和策略性業務見解。
• 透過數據驅動分析，識別業務風險、營運差距和成長機會。
• 將複雜數據轉化為可執行的業務建議。利用數位化工具、自動化和人工智慧驅動的洞察，改善決策流程並提高報告效率。
• 與包括財務、風險、營運、IT和業務團隊在內的內部利害關係人合作。
• 與銀行利害關係人聯絡，確保在業務重點、策略性舉措和執行計劃方面保持一致。
• 為高階管理人員提供策略建議、業務更新和績效報告。
• 在多個業務職能部門之間建立強大的工作關係和有效的溝通。
• 支援銀行營運和共享服務中心流程的持續改進計劃。
• 推動營運效率、標準化和流程優化措施。
• 確保遵守集團內部政策、監理要求和銀行治理標準。
• 推廣營運治理、績效管理和服務交付的最佳實務。
• 為銀行業數位轉型和流程自動化計畫做出貢獻。

要求：

• 教育背景：金融、銀行、商業、經濟或相關領域的學士學位。
• 至少5年銀行、金融服務或相關行業的經驗。
• 在中小企業銀行、企業銀行、投資組合管理或銀行產品策略方面擁有豐富的經驗。
• 在業務分析、銷售計劃、產品績效管理、銷售計劃和數據驅動決策方面擁有成熟的技能。
• 具備較強的分析能力、利害關係人管理能力、溝通能力、問題解決能力及跨職能協調能力。
• 精通技術、熟悉報表/儀錶板工具以及人工智慧或數位分析工具者優先考慮。

申請連結：https://jobs.persolmalaysia.com/detail/38502?apply_id=38502&utm_source=jobstore&utm_medium=sponsored

聯絡信箱：[email protected]

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

分行經理 – 加入我們不斷成長的團隊！

您是否是一位充滿活力、擁有卓越業務拓展和團隊管理能力的領導者？我們正在尋找一位經驗豐富的分行經理，以推動業務成長、領導高效團隊並鞏固我們的市場地位。

主要職責

• 領導和監督分公司的日常運營，包括銷售、行銷、技術支援和行政管理，確保業務順利有效率地開展。
• 透過發現新的商機並實施有效的銷售和行銷策略來推動銷售成長。
• 與客戶、顧問、開發商、經銷商、政府機構和機電承包商建立、發展和維護牢固的關係。
• 積極向關鍵產業利害關係人和決策者推廣公司的產品和解決方案。
• 專業地處理客戶諮詢，並準備準確且有競爭力的銷售報價。
• 監控分行業績、銷售目標和獲利能力，同時確保提供優質的客戶服務。
• 領導、激勵和培養分公司員工，以實現個人和團隊目標。
• 確保遵守公司政策、程序和操作標準。

為什麼要加入我們？

• 具競爭力的薪酬方案，並設有績效獎金。
• 在不斷發展的公司中獲得職業晉昇機會。
• 充滿活力且互助的工作環境。
• 有機會與領先的產品和行業專家合作。

福利待遇

• 佣金和獎金
• 津貼（汽車、交通等）
• 醫療保險

職位概述

我們正在尋找一位積極進取、充滿活力的銷售主管/業務拓展主管，以推動我們財富管理諮詢業務的收入成長。我們的目標是透過拓展客戶群，並為客戶提供解決方案，滿足他們在這個蓬勃發展的行業中的需求，從而實現業務成長。

職責：

你的工作是提供解決方案，幫助客戶實現他們的財務目標。

建立牢固的關係

拓展人脈

要求 ：

- 能夠有效率溝通

- 任何領域的最低文憑

我們非常歡迎前銀行從業人員和應屆畢業生申請。

個性開朗、樂於合作、積極主動

目標驅動，以客戶為中心

加入我們的理由：

我們提供長期穩定的職業發展機會，即使在疫情或經濟衰退期間，我們的業務仍然成長了44%，這已得到證明。

我們提供的基本月薪為3,000至12,000令吉，不含佣金。

- 享受高額佣金、每年兩次獎金、優厚的退休福利、職業晉升機會、個人發展機會以及年度海外旅行。

- 彈性的工作時間

工作與生活平衡

- 全面且卓越的培訓計劃，幫助您成為領導者

無需經驗

職位描述

工作概述：

負責液體填充機和包裝薄膜的銷售和支援。服務於中國本土企業和東協國家的新舊客戶，並在展會和會議期間提供產品方案支援。

工作詳情：

1. 銷售和客戶管理

o 向中國本地企業銷售（新客戶與現有客戶各佔 50% 及 50%）

o 對 5-10 位現有客戶進行後續跟進

o 東協國家、澳洲、新加坡等地的國際銷售（約每兩個月出差一次）

海外出差期間的支援會議

2. 銷售和技術支持

o 銷售液體填充機和包裝薄膜

o 產品展示與演示

o 參加展覽

o 新業務拓展（市場研究、潛在客戶開發）

3. 銷售策略與規劃

o 管理銷售業績和激勵措施

o 計劃每月前往吉隆坡、雪蘭莪和新山（約每月一次）進行遊覽

4. 內部協調

向總監和總經理報告工作，並協助談判。

o 準備海外旅行和展覽，協調內部事宜

o 與技術團隊和服務工程師協調交付、安裝和維護工作

■必備：

-擁有自己的汽車

-至少7年製造業或貿易公司（如食品機械、包裝機械、生產設備）的B2B銷售經驗

• 申請連結：https://jobs.persolmalaysia.com/detail/39167?apply_id=39167&utm_source=jobstore&utm_medium=sponsored
• 聯絡信箱：[email protected]

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

財務經理的職責包括監督組織的財務狀況，具體涉及製定和管理預算、進行財務分析、編制財務報告以及製定長期財務收益和成長策略。其主要職責還包括確保合規性、管理財務風險以及監督財務部門的運作。

工作職責：

• 負責公司的財務營運、會計和行政職能。
• 編制月度、季度和年度財務報告和管理帳目。
• 管理預算、預測、現金流和財務規劃活動。
• 確保遵守稅務法規、法律要求和公司政策。
• 協調審計工作，並與外部審計師、銀行家和政府部門聯絡。
• 監控應付帳款、應收帳款和總帳活動。
• 制定和改進行政程序和內部控制措施。
• 監督行政人員並支援整體業務運作。
• 協助管理階層進行財務分析和策略決策。
• 保持準確的財務和行政記錄。

職位要求：

* 會計、金融或相關領域的學士學位。

* 具備專業資格（ACCA、CPA、CIMA 或同等資格）者優先考慮。

* 至少5年財務會計工作經驗，有管理經驗者優先。

* 具備紮實的財務報告、預算編制、現金流量管理和稅務知識。

* 有貿易業務經驗者優先考慮。

精通會計軟體和微軟Excel。

* 具備較強的分析能力、領導能力及溝通能力。

* 能夠確保遵守法律、稅務和審計要求。

高度誠信、準確、注重細節。

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

職位描述

向大會主席匯報

職位概述

• 生產控制經理負責規劃、協調和控制半導體清洗設備組裝專案的所有生產計畫、物料控制和專案進度活動。
• 該職位在確保組裝作業順利進行、按時交付以及高效利用資源方面發揮關鍵作用，同時還要滿足品質、成本和客戶要求。經理將與採購、工程、倉儲、品質保證、專案管理團隊、日本客戶以及日本總部緊密合作，協調生產計劃和專案執行。

主要職責

1. 生產計劃與調度

制定和管理半導體清洗設備組裝專案的主生產計畫。

根據專案優先順序和客戶交付要求，協調人力分配和生產負荷。

監控每日生產進度，並調整生產計劃，以最大限度地減少延誤和瓶頸。

發布和控制生產工單和裝配計劃。

2. 物料控制與庫存管理

與採購和倉庫團隊協調，確保物料及時到位。

監控材料短缺、交貨延遲、庫存過剩和供應風險。

管理物料配套計畫和組裝作業的物料準備。

提高庫存準確性，支援庫存控制活動。

3. 專案協調與客戶溝通

與專案經理和工程團隊緊密合作，使生產計劃與客戶里程碑保持一致。

與日本客戶和日本總部協調生產計劃和交付計劃。

支援根據日本方面的規格變更、優先變更或緊急交貨要求調整生產。

定期參加與日本總部和客戶的會議，報告生產狀況、風險和恢復措施。

4. 生產監控與KPI管理

監測和分析關鍵生產指標，包括：

準時交貨率 (OTD)

遵守日程安排

生產效率

組裝週期

庫存週轉率

材料短缺事件

其他職責包括：

為管理層準備每周和每月的生產報告。

識別生產問題並實施糾正措施。

5. 持續改進

領導生產計畫和物料流管理的持續改善活動。

建立並維護生產控制流程的標準作業規程。

推廣精實生產、5S和營運效率提升活動。

6. 跨職能協調

作為生產、採購、工程、品質保證/品質控制、倉庫和物流團隊之間的協調窗口。

將關鍵生產風險上報管理階層，並提出因應措施。

必要時協助客戶審計和內部營運審查。

7. 團隊管理

領導和監督生產控制人員和計劃人員。

提供有關排班、計劃系統和報告標準的培訓和指導。

制定部門目標並評估團隊績效。

• 至少5年生產計畫、生產控製或製造營運方面的經驗。
• 有半導體設備、精密機械、自動化設備或專案組裝製造經驗者優先。
• 具有在製造業環境中使用ERP/MRP系統的經驗。
• 具備紮實的生產計畫、物料計畫和庫存控制知識。
• 能夠讀懂機械圖和加工圖。
• 了解物料清單管理和工程變更控制。
• 熟悉精益生產和持續改善方法。
• 精通微軟Excel和ERP系統。

申請連結：https://jobs.persolmalaysia.com/detail/39179?apply_id=39179&utm_source=jobstore&utm_medium=sponsored

聯絡信箱：[email protected]

福利待遇

• 個人休假
• 學術休假
• 開放文化

Crown Equipment Sdn. Bhd. is looking for a dedicated and skilled individual to join our team as a Service Technician in our Workshop. In this hands-on role, you will be responsible for the diagnosis, maintenance, and repair of a variety of forklift, reach truck, pallet truck, other material handling equipment, ensuring reliability and safety for our clients. Our workshop is equipped with state-of-the-art facilities, and you will play a critical role in maintaining the high standards of service that Crown is known for.

Your expertise will be instrumental in troubleshooting technical issues, performing scheduled maintenance, and executing repairs in a timely and efficient manner. You will work closely with our service team and other technicians to enhance customer satisfaction and ensure equipment performance meets industry standards.

We are seeking a proactive individual with a strong technical background and a passion for problem-solving. If you are eager to develop your skills and contribute to a team that values quality, safety, and innovation, Crown Equipment Sdn. Bhd. is the perfect place for you to advance your career.

Responsibilities

• Diagnose and repair mechanical and electrical issues on various types of material handling equipment specifically Forklift.
• Perform scheduled inspections and preventative maintenance to ensure optimal performance.
• Maintain detailed records of service activities and parts used in repairs.
• Collaborate with the workshop team to improve processes and enhance service delivery.
• Stay current with industry standards, safety protocols, and technical advancements.
• Provide exceptional customer service and communicate effectively with clients regarding repairs and maintenance.
• Participate in training programs to enhance technical skills and knowledge of equipment.

• SPM, Diploma or equivalent in Mechanical Engineering, Electrical Engineering, or a related field SKM, etc.
• Proven experience as a forklift / service technician or mechanic in a similar industry.
• Strong mechanical and electrical troubleshooting skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and in a team-oriented environment.
• Good communication skills and committed to work.

Rentokil Initial is one of the largest business services company with more than 68,500 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

We are looking for a motivated, dynamic Intern to support our Customer Relations Executive to join our team.

To help to achieve this, we will provide you with a competitive allowance & bright career opportunities. You will also be given full product training, with hands on assistance from Customer Care Team.

In this role you will be responsible for:

• Uncover customer needs and interact with our products and services through various initiatives including CVC, CSAT, or CES surveys via Outbound Calls, Email & Texting across customer touchpoint
• Deep understanding on customer insights by identify the pain points and opportunities through the surveys
• Handling customer contact activities includes sales, customer feedback with Customer Relationship Management System
• Demonstrate effective verbal communication skills when interacting at all level, be it among peers & managers or with customers
• Working in a team to achieve the required Key Performance Index (KPI) & SLA (Service Level Agreement)

Duration: Depending on your university's requirement

The ideal candidate will possess:

• Currently pursuing tertiary education/Final semester (Bachelor's Degree or Diploma in Business Administration, Management, Marketing, Customer Service Management, Office Management course)
• Has own transport to travel to work on daily basis

Get to Know the Role

This is a unique opportunity to help shape a high‐growth company operating in a fast‐paced and dynamic global industry.

As Communications Manager / Senior Manager (Product), you will work with multiple stakeholders - and are highly collaborative while retaining a strong sense of ownership. You are an independent thinker and problem solver, able to make sense of ambiguity.

You love to tell stories, whether to media, on social or other channels. You are proactive in reaching out to find stories, shape a clear and compelling narrative for Grab, and lead the development and execution of creative, impactful communication strategies across Southeast Asia.

You should have a strong track record of developing and executing programmes from the ground up, with proven results. You are comfortable with data and able to translate it into interesting insights for external audiences. You are strong in writing, critical thinking, and can think ahead and anticipate issues.

You will be an individual contributor, reporting to the Head of Corporate Communications. It is a fully onsite role, based in either Malaysia or Indonesia.

The Critical Tasks You Will Perform

• Contribute to shaping Grab's corporate brand and equity story
• Develop and implement a regional communications programme that showcases Grab tech and product, including organising regional media and influencer events, and enabling country PR teams to drive local announcements for Grab corporate, tech and product updates
• Manage thought leadership programmes for Grab executives
• Build and maintain strong regional media relationships
• Handle issues management
• Oversee the review process for external communications and create multi-format content development for owned channels
• Track PR outcomes according to budget and business requirements

• Responsible in developing and reviewing the annual compensation review process which include job evaluation, salary and benefits market competitiveness benchmarking, merit increase recommendations and all other policies and guidelines related to total compensation and benefits.
• Active involvement and lead in the role out of country or worldwide compensation programs or deployment of Corporate Rewarding/Compensation strategies.
• Collaborate with internal stakeholders such as HR Business partners and Location HR, Business division leader, Senior management in designing and implementing the annual compensation and benefits plan that aligned with business objectives.
• Conduct robust market research and analysis to benchmark compensation levels, benefits, and incentive structures against industry standards and competitors for local and international compensation schemes.
• Monitor market trends and legislative changes related to compensation and benefits, providing recommendations and guidance, and ensuring compliance with local and global regulations.
• Exchange with external networking groups and rewards consultants to keep abreast of latest compensation practices and trends.
• Drive the communication, competencies and knowledge management of compensation and benefits program and its applications, ensuring users have a clear understanding of the total rewards offerings available to them.

We are seeking a passionate Retail Assistant Store Manager who will be starting in PRISM+ Malaysia. Being a high growth electronics company, we are looking for a candidate who accelerate growth in our retail segment while providing insights and expertise on how to growth our retail business.

This driven and ambitious individual will be overseeing and maximizing sales of the company through the retail sales channels. Are you someone who is result-driven and enjoy helping customers to meet their needs and requirements? If your answer is “yes,” we would like to welcome you onboard to join our dynamic team, where like-minded individuals work towards attaining the common goal. The candidate will be considered a key member of PRISM+ Malaysia and will report directly to the Retail Store Manager.

Responsibilities of a Assistant Retail Store Manager but are not limited to

• Manage, count, verify, and reconcile daily cash register sales
• Greet customers in a courteous and professional manner, while providing quality customer service; answer questions about products and recommend them accordingly
• Perform opening and closing procedures effectively according to store policies and procedures

• Process and replenish merchandise and ensured stock availability
• Co-Lead retail team to maintain visual merchandising and cleanliness standards of the store
• Create a positive work environment by motivating and encouraging the team to foster good relationships with one another
• Recruit and hire new store employees
• Responsible for training and onboarding new employees
• Create and manage store schedules 
• Set, monitor and achieve/exceed retail sales targets to drive improvement in company ranking
• Provides timely sales reports and analysis, making recommendations and flagging risks regarding anticipated shortfalls.
• Working close with company’s management, plan and implement suitable incentives and push out plans to boost sales

• Minimum of 3 years of managerial experience in the retail industry

• Well versed in retail store processes and systems, proficient in Excel/ PowerPoint
• Prior experience in malls landlord relations
• Data-driven with ability to analyse data for stocks forecasting
• Strong Communication (English/Chinese/Malay) and people skills
• Passionate in engaging customers and providing excellent service

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.
Learn more about Teleport here: https://www.teleport.it/

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

Role Purpose

You will own the full lifecycle and commercial performance of Teleport’s contract portfolio — the rates, terms, and capacity commitments we lock in with customers on a longer-term basis. This is not a back-office filing role. You are the person who ensures contracts are commercially sound before we sign them, that they stay current once live, and that we are strategically growing the share of our capacity that sits under contract.

You sit at the intersection of Sales, Finance, and Pricing. You will push the sales organisation on best practices, build the analytical frameworks that determine where and how much capacity should be contracted, and make sure nothing leaks between what we agree and what we bill.

Key Responsibilities

1. Contract Strategy & Capacity Planning

• Develop and maintain a target framework that determines how much of Teleport’s capacity per lane/market should be under contract vs. spot, balancing yield optimisation with volume security.
• Identify lanes and customers with low contract penetration. Work with sales teams to convert ad-hoc volumes into structured contract commitments.
• Before committing to any long-term contract, run a structured assessment against lane performance benchmarks, comparable customer terms, and margin thresholds — build and own this pre-commitment checklist.

2. Commercial Terms & Contract Quality

• Own the wording and commercial terms in all contract-rate agreements. Continuously improve standard clauses to protect Teleport’s position (e.g. Fuel Surcharge mechanisms, volume commitment definitions, penalty/ramp structures).
• Push best practices on the sales organisation: what a well-structured commitment looks like, how to negotiate volume floors, when to escalate.
• Ensure all necessary commercial information (lanes, surcharges, volume commitments, competitive context) is fully documented before any contract proceeds to approval.

3. Contract Lifecycle & Renewals

• Maintain the master database of all active customer contracts and bespoke rate agreements.
• Proactively trigger the renewal process 30–60 days before expiry. Flag contracts where terms should be renegotiated based on performance data.
• Initiate timely contract updates when market conditions, surcharges, or commercial terms change. Ensure no contract runs on stale terms.

4. Billing Accuracy & Finance Coordination

• Track and coordinate with Finance to ensure every contract is billed exactly as agreed — correct rates, correct surcharges, correct lanes.
• Perform regular spot-check audits: rates live in the Cargo Management System must match the signed contract. Troubleshoot and resolve discrepancies.
• Liaise with the relevant teams to ensure approved rates are accurately uploaded into the CMS.

5. Workflow & Approvals

• Act as the central follow-up point to keep rate proposals moving through the internal approval hierarchy without bottlenecks.
• Verify that all proposed rates align with Teleport’s pricing strategy and margin requirements before final sign-off. Flag deviations immediately.

6. Reporting & Process Improvement

• Provide weekly reporting on contract portfolio status: pending deals, renewal pipeline, penetration rates by lane/customer, margin performance vs. spot.
• Identify process pain points and propose automation or system improvements to reduce manual effort and cycle times.

Qualifications & Skills

• 3–5 years in air cargo, logistics, or freight forwarding — specifically in Pricing, Revenue Management, or Commercial Operations.
• You understand yield, contract structures, and what makes a deal good or bad. Not just data entry — commercial judgment.
• High proficiency in Excel (pivot tables, lookups, modelling). Experience with Cargo Management Systems. Comfort with data.
• Near-obsessive focus on accuracy. One wrong surcharge or missed renewal has real revenue consequences.
• Confident following up with senior stakeholders and sales managers. You keep things moving without being asked.
• Bachelor’s degree in Business, Supply Chain, Logistics, or related field.

Success Metrics

• Growing share of total capacity/revenue under contract vs. spot, by lane and market.
• Days from rate request to system-live. Target: continuous reduction.
• Zero discrepancies between signed contracts and CMS entries / invoiced amounts.
• Percentage of contracts renewed or renegotiated before expiry (target: 100% touched pre-expiry).
• 100% of new contracts pass the lane benchmark and margin assessment before sign-off.
• Measurable reduction in leakage from stale terms, missing surcharges, or incorrect system rates.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Talent Acquisition 

• Support management in workforce planning and organisational changes, ensuring proper communication and compliance with applicable requirements.
• Oversee and support end-to-end recruitment activities, including manpower planning, candidate sourcing, selection, and hiring processes.
• Manage onboarding processes to ensure all required documentation is completed accurately and within stipulated timelines.
• Continuously review and enhance recruitment and onboarding practices to align with organisational standards and best HR practices.
• Support the execution of probation and confirmation review processes in accordance with company guidelines.
• Monitor labour market trends and recommend suitable sourcing channels to meet evolving hiring needs.
• Coordinate and participate in employer branding initiatives and recruitment-related events.

HR Data & Administration

• Review and update employment contracts, offer letters, and related HR documentation to ensure compliance with applicable laws and internal policies.
• Assist in maintaining and monitoring records relating to statutory and labour law compliance.
• Oversee payroll-related data inputs, ensuring accuracy and timeliness for new hires, terminations, and employee data changes in the HRIS.
• Ensure accurate and up-to-date payroll inputs, including employee details and attendance records.
• Perform periodic reconciliations to ensure consistency and accuracy across payroll systems and Group HR databases.
• Ensure adherence to data confidentiality standards and compliance with data protection regulations

Industrial Relations

• Provide guidance on employment-related matters and resolve issues in accordance with company policies and legal requirements.
• Lead investigations and disciplinary processes independently, including recommending outcomes in line with company policies and legal considerations.
• Support the preparation of documentation and coordination for domestic inquiries or disciplinary hearings, where required.
• Liaise with external parties, including labour authorities, legal advisors, or relevant government bodies, on employment-related matters as necessary.
• Assist in monitoring and mitigating employee relations risks by identifying potential issues early and recommending appropriate actions.
• Provide advisory support to line managers on handling employee misconduct, performance issues, and workplace conflicts in a consistent and compliant manner.

Employee Relations

• Monitor employee feedback, engagement outcomes, and workplace trends, and provide recommendations to management for improvement.
• Promote a positive employee value proposition by supporting initiatives that enhance employee experience and workplace culture.
• Support audits, due diligence, or internal reviews relating to HR practices, policies, and employee management processes.

HR Team Development

• Responsible for development of HR team members through coaching, on-the-job guidance, and knowledge sharing to enhance functional competencies.
• Encourage a culture of accountability, collaboration, and service orientation within the HR team.
• Support succession planning and talent development within the HR function to ensure continuity and capability growth.

Annual performance Review

• Coordinate and administer the annual performance review cycle, ensuring compliance with timelines, guidelines, and approval processes.
• Maintain and update performance review templates, forms, and evaluation frameworks.
• Consolidate performance ratings and analyse trends to support management decision-making.

Others

• Ensure alignment between HR practices and overall business objectives to support organisational effectiveness.
• Assist in developing and implementing HR policies, procedures, and frameworks to strengthen employer governance and consistency.
• Support continuous improvement initiatives within HR processes, including system enhancements and process optimisation.
• Prepare HR-related reports and provide insights to support management decision-making.
• Oversee end-to-end management of foreign workers, including recruitment, coordination, onboarding, and repatriation processes. Ensure compliance with all applicable statutory and regulatory requirements (e.g., immigration, labour laws, levy payments, and permit renewals).

We Are:

YouTrip is the leading and fastest-growing multi-currency payment platform in Asia Pacific. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$15 billion in total payment value annually. 

Our consumer and business propositions – YouTrip and YouBiz – empower individuals and businesses with inclusive, accessible, and affordable financial solutions. YouTrip has raised over US$110 million to date, including its recent Series B round led by global venture capital firm Lightspeed Venture Partners—underscoring strong investor confidence in its mission to transform digital financial services across the Asia Pacific. 

Recognised as World Economic Forum’s Global Innovator 2025, CNBC’s World’s Top Fintech Companies (2025, 2024), and LinkedIn’s Top Startup (2024, 2023), YouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses.

Valuing an entrepreneurial culture of diversity and inclusion, we are seeking driven individuals to join our fast-growing regional team as we push the boundaries of innovative fintech solutions.

You will:

• Own and shape YouTrip’s brand and content strategy, ensuring our brand narrative, messaging, tone of voice, and storytelling are consistent, compelling, and relevant to consumers.
• Lead the full content ecosystem across key owned and organic channels, including social media, website, blogs, EDM newsletters, in-app content, product education, and campaign content.
• Develop and manage the content roadmap, translating business priorities, campaign plans, product features, travel moments, and cultural trends into engaging content that builds awareness, trust, engagement, and conversion.
• Drive YouTrip’s social media strategy and day-to-day content planning, including platform strategy, content pillars, publishing calendar, caption writing, content ideation, community-facing content, and campaign amplification.
• Lead website and blog content planning, including SEO-led articles, product explainers, travel guides, educational content, and evergreen content that strengthens YouTrip’s visibility and authority.
• Plan and execute EDM and in-app campaign content in collaboration with product teams, ensuring newsletters, campaign announcements, and promotional messages are clear, engaging, and conversion-focused.
• Support integrated marketing campaigns by developing campaign narratives, content angles, messaging frameworks, creative briefs, and channel-specific content adaptations across social, website, EDM, in-app, PR, partnerships, and paid channels.
• Guide creative and content production by working closely with designers, videographers, creators, agencies, and internal stakeholders to deliver high-quality assets that meet brand standards, campaign objectives, and channel requirements.
• Collaborate closely with cross-functional team members including Product, Data, Customer Support, and regional teams to ensure content and brand initiatives are aligned, well-executed, and performance-informed.
• Measure and report on brand and content performance, including social engagement, content reach, website/blog traffic, EDM performance, campaign content effectiveness, and audience insights to guide ongoing optimisation.

You are:

• A Content Aficionado: the social and digital space is your playground. You stay ahead of trends, understand what drives engagement, and know how to turn insights into thumb-stopping content that resonates with consumers.

• Brand-First in Your Thinking: you understand how to build a brand from the ground up and can translate strategy into consistent messaging, narratives, and creative storytelling across all channels.
• A Strong Storyteller: you know how to simplify complex product propositions into clear, engaging, and consumer-friendly content across social, web, blog, EDM, in-app, and campaign formats.
• Socially & Culturally Fluent: you understand internet culture, consumer behaviour, travel trends, social platforms, and content formats, and can spot relevant moments for the brand to participate in.
• SEO & Content-Led: you understand the value of evergreen content, search intent, keyword-led planning, product education, and long-form content in building organic discovery and trust.

• Technically Savvy: you are comfortable with marketing tools, content management systems, social media platforms, analytics dashboards, AI tools, and CRM/email platforms, and can use data to guide content and campaign decisions.
• A Natural Campaign Storyteller: you can support integrated campaigns by developing the right messaging, content angles, creative direction, and channel adaptations across social, EDM, blog, in-app, paid, PR, and partnership touchpoints.
• An Excellent Multi-Tasker: you thrive in a fast-moving environment. You can manage multiple content workstreams, campaign deadlines, stakeholders, and approvals without losing sight of quality.
• A Fearless Self-Starter: you take ownership, suggest bold ideas, and execute with confidence. You are comfortable getting hands-on with writing, briefing, coordinating, editing, reviewing, and troubleshooting when needed.
• Strategic Yet Practical: you can zoom out to see the bigger brand and content direction, while still being tactical enough to execute, optimise, and solve day-to-day content and campaign challenges.

Lead and grow IKEA Klang Valley as a strong and relevant market for the many people by driving commercial growth, operational excellence, people development and an inspiring customer experience across all customer meeting points.
The Store Manager plays a key role in strengthening the totality of the market through close collaboration across functions, leading with IKEA values, and creating sustainable long-term business growth.

Purpose of Job:

I am overall responsible for developing IKEA in the local store market, where the IKEA Store is one of my means to do this – it is not just about running and operating the IKEA Store. I build, lead and develop IKEA and The IKEA store in my local market in accordance with the IKEA vision, IKEA business idea and the IKEA Human Resources Idea to secure the short, medium and long­term growth, and profitability of our business. I do this by leading and inspiring my team to create and implement a store business plan that combines our national priorities with the local needs, thereby communicating a coherent and consistent message to our customers and local market consumers. My aim is to:

• grow our market share by making my IKEA store more accessible to the many people and encouraging existing customers to shop more frequently over time and new consumers to become regular customers. An excellent shopping experience is always top of mind.
• secure a competent and highly performing team and to attract develop and inspire our co-workers in order to position the IKEA retailer as the best employer in our local market.

Assignment:

Consumers/Customers

• I broaden our customer base, by positioning the IKEA retailer as the leader in life at home in my local market. I do this through securing a consistent implementation of the IKEA Concept and showing the depth and breadth of the IKEA range through relevant, affordable, functional, inspiring and sustainable home furnishing solutions.
• I take the IKEA national business plan and ensure our store plan is aligned to this while meeting our local consumer needs. Our aim is to communicate a consistent message to our consumers and sell the benefits and uniqueness of the IKEA idea, attracting consumers to our stores, and supporting the conversion of visitors into loyal, long-term IKEA customers.
• I ensure we actively work towards fulfilling the four tasks of the IKEA store: o to act as a highly efficient, and staffed, sales mechanism

o to show home furnishing solutions full of inspiring home furnishing ideas

o to serve as a well-qualified home furnishing specialist

o to provide a day out for the whole family.

• I regularly walk the store at different times of day and take the opportunity to actively engage with our customers and co-workers, I use the insights I gain from this to work with my team to help improve the shopping experience for our customers.
• I actively promote our social and environmental commitment in the local market and work with my team and our customers to understand how, together, we can contribute to sustainability.
• I work with my management team to ensure our stores are always safe, secure and healthy environments for visitors and co-workers.
• I am the IKEA spokesperson in my local market. It is my responsibility to ensure that our external communication reflects the IKEA vision and values.

Commercial

I lead, manage and inspire my team to grow our business with sustained long-term profitability. I do this by:

• working with my management team to ensure we identify and capitalise on business opportunities in our local market in order to grow our market share. I do this in line with our commitment to creating a sustainable life at home and being a good neighbour.
• securing the co-ordination of the store business plan process. I lead and inspire my team to work together to ensure that the store is steered towards common IKEA directions and objectives and that we identify and capture local potentials and opportunities. I secure the implementation of this plan and lead the follow-up and analysis of results. We use these insights to influence and guide our future plans.
• understanding our local market demographics, the economy, our competitors, consumers’ living situations and shopping behaviours. I use this knowledge to adapt costs and resources in order to meet our agreed financial goals, while growing our long-term profitability.
• working with my team and the country retail manager to evaluate our performance, in order to constantly improve our operational efficiency, which will benefit our customers and our business. I use benchmarking and best practice to achieve this.
• working with my team and my country retail manager to secure the effective implementation of tools, working methods and proven solutions and following up on these in order to maximise their impact and benefit.
• securing that we invest in projects that give a good return on investment. I do this by working with the country retail manager and my service office colleagues. We analyse the benefits and costs of proposed investments to ensure we effectively prioritise our investment plans in line with country priorities.
• ensuring we comply with our local and national legislative obligations.

People

• I am the leader of the IKEA HR direction in IKV stores. My responsibility is to create an environment where the IKEA culture is strong and where the diversity of our customers and co-workers is valued.
• I ensure that we focus on effective recruitment, competence development and job knowledge so that as a store we have well-informed, commercially focused co-workers who can support the retail processes.
• I provide an inspiring and motivating direction for my team and engage them fully in the tasks of becoming leaders in life at home and generating sales growth.
• I am committed to the development of my team and together we create their individual personal development plans to reflect their business and personal development needs. I support them in achieving these goals.
• I delegate responsibility to my team members to help them grow and develop, according to their individual ability and experience.
• I create an environment of trust by encouraging open, constructive, honest, two-way feedback with my team and other colleagues.
• I actively lead and ensure that I have in place a living succession plan.
• I set clear goals and expectations, and make time to follow these up with my team.
• I reward good performance and take action to improve poor performance.
• I encourage my managers to work as a team and network between stores in order to share good examples and successes.
• I actively work to encourage clear communication and co-operation between my managers and their matrix partners at the Service Office in order to share good examples that will support our overall store development.
• I am responsible for my own development and look to my manager and my matrix for support in improving my competence.

Financial

• I ensure our store business plan supports the country business plan and focuses on our global commercial priorities.
• I set key performance indicators (KPIs) for my team based on the achievement of our country goals in the team’s specialist areas.
• I constantly monitor our performance against IKEA objectives and agreed goals. I adapt and take action accordingly to achieve them.
• I evaluate the return on investment of any store initiatives to ensure value for money and the achievement of our stated objectives.
• I ensure all store initiatives grow our business and support the sustaining of long-term profitability.
• I control costs by working in a lean, simple and cost-conscious way using good examples and encouraging my team and my colleagues to discover even more effective ways of working.
• I secure that purchasing is made according to the principles defined in the Purchase Policy:

• Operational participation in procurement projects
• Compliance of Retail Purchase Toolkit (if applicable), IWAY and signed agreements

Get to Know the Team

GrabMart is Grab's premier on-demand daily essentials and grocery delivery service, bringing everything from local storefronts to our customers' doorsteps. Operating within Grab's massive ecosystem, our mission is to deliver unmatched speed, convenience, and reliability to millions of consumers across Southeast Asia.

Get to Know the Role

As the Manager of Supply Chain Operations Excellence, you will design, implement, and scale world-class standard operating procedures (SOPs) across our qCommerce network of dark stores and distribution centers.

Serving as the champion for operational excellence, you will lead continuous optimization efforts to drive measurable improvements across our core supply chain metrics, including reliability, lead time (LT), and Service Level Agreements (SLAs).

You will report to Head of Supply Chain and be based onsite at Petaling Jaya office.

The Critical Tasks You Will Perform

• Standard Work & Process Design: Design, document, and enforce standard work (SOPs) for all in-store and warehouse fulfillment activities, including picking, packing, counter handover flow, and outbound processes.
• Operational Excellence (OE) Implementation: Strengthen in-store operations by designing and rolling out roles like the 'store captain' to push for operation quality and ensuring adherence to key performance indicators like pick/pack/ready on time metrics.
• Continuous Optimization: Identify and address process bottlenecks and inefficiencies across the supply chain, such as reducing store operation lead time by redesigning outbound processes or optimizing manpower planning.
• Performance Monitoring & Improvement: Build and utilize monitoring tools like the operation performance center and dashboards to monitor operational metrics, review alarms, and manage critical systems.
• Last-Mile Fulfillment Optimization: Lead the continuous improvement of last-mile delivery processes, including rolling out new fulfillment orchestrations to improve reliability.
• Warehouse and Dark Store Layout Design: Lead the end-to-end design, implementation, and optimization of dark store and distribution center layouts (e.g., racking, cold chain/chiller placement, inbound/outbound zones) to maximize space utilization, minimize pick travel time, and improve material handling efficiency.
• Risk & Incident Management: Set up response mechanisms to address force majeure events (e.g., heavy rain, floods) and proactively manage potential incidents to maintain reliability and meet SLAs.

Key Performance Indicators (KPIs)

Performance will be measured against critical OE metrics, including:

• Reliability: Order Completion Rate, Completed Filled Rate, and Pax/Mex/Dax Request Cancellation Rates.
• Lead Time (LT): Create to Delivery time, and breakdown metrics such as Accept to Ship LT and Accept to Pick Start LT.
• SLA & Compliance: Ship On Time Rate, Deliver On Time Rate, and MOR Adoption Rate.

Get to Know the Team

GrabAds allows Advertisers, Agencies, and Merchants to engage the Grab Audience via innovative online and offline advertising experiences. Through our unique ecosystem and transacting user base, our clients are able to reach their desired audiences at scale, while driving measurable business outcomes.

We would like You to join our journey to create value for our users, drivers, merchants, and advertising partners, while continuing to make everyday lives better across Southeast Asia.

Get to Know the Role

As part of Regional GrabAds SMB Strategy & Planning team, you will support various regional business development initiatives and co-create strategic business plans to drive self-serve ads growth. Promote and deliver self-serve advertising services to Grab's ecosystem participants. You'll work cross-functionally with leaders from GrabAds, Product, Marketing, Food & CE and relevant stakeholders to identify compelling advertising solutions for broad merchants adoption.

An ideal candidate will embody a strategic business mindset, analytical. Enjoy exploring ideas with internal function stakeholders. Understanding business levers and how to piece critical drivers together to grow business. The candidate will also enjoy challenging the status quo, chasing results, diving deep into troubleshooting and working with their peers to share solutions and raise the bar for the entire team. We hope this sounds like you and you are excited about this opportunity!

The Critical Tasks You Will Perform

• Strategic Persuasion: Co-create and execute strategies and special projects to grow business potential via cross-functional and country enablement.
• Performance Tracking: Oversee performance tracking, analysis, and reporting to ensure the financial health of business operations. Identify opportunities and escalate issues in collaboration with the data analytics team.
• Market Intelligence: Conduct industry and trend analysis to identify opportunities for innovation and differentiation.
• Business Insights: Consolidate and synthesize critical business insights for opportunities, learnings, and provide direction for business decision-making.
• Leadership Alignment: Manage business review cadences and executive updates for leadership alignment.
• AI & Process Innovation: Champion an AI learner/builder mindset by proactively identifying opportunities to leverage AI tools to identify business opportunities, automate workflows, build lightweight solutions, and drive operational efficiency.

Get to Know the Team

The Tech Governance team is essential for maintaining governance across Grab Tech's personnel, processes, and systems. We focus on implementing effective policies and controls while safeguarding company assets against risks. Our team values collaboration with multiple business stakeholders to enhance governance and drive continuous improvement in technology operations through innovative solutions.

Get to Know the Role

We are looking for a dynamic and strategic Tech Governance Manager to join our team. You will be reporting to the Head of Governance, and you will work with the Tech and Engineering Teams and other Governance, Risk and Compliance functions. You will lead Grab Tech's proactive governance initiatives — ensuring compliance, scalable control design, and cross-functional alignment.

You will base onsite in our Petaling Jaya office.

The Critical Tasks You Will Perform

• Lead the development and continuous update of our Technology Governance Framework, including policies, standards, and guidelines.
• Lead the identification and assessment of technology risks including AI-specific risks and defining controls to mitigate these risks.
• Collaborate with Tech and Engineering teams to ensure the systematic enforcement and automated implementation of controls within systems.
• Define metrics, systematically monitor and report on the effectiveness of governance controls and risk mitigation strategies to Leadership.
• Drive the integration of AI governance into existing tech governance, risk and compliance processes and tooling.
• Leverage and scale the use of AI-driven tools to automate governance operations, including automated compliance checks, controls monitoring, policy drafting, and automated evidence collection
• Be the control owner for technology controls, as the primary contact and subject matter expert for SOX audits and regulatory inspections.
• Oversee compliance with evolving industry regulations, and internal mandates, proactively adjusting strategies to mitigate exposure.
• Collaborate with multiple departments to integrate governance best practices into all technology projects and operations.
• Champion organisation-wide training and enablement programs to cultivate a strong culture of technology and risk awareness.
• Be an internal thought leader on the latest technology trends, AI ethics, and regulatory changes to future-proof our governance posture.