At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Rating Reviews
Rating is calculated based on
2
reviews and is evolving.
Pros: Direct managers for Product Manager roles were pretty supportive. They pushed for our career growth in the fast-paced e-commerce space. Plus, the hybrid work model was a solid perk.
Cons: Upper leadership in the Boston, MA office often seemed out of touch. Strategic decisions came from above with little context, making it tough for our online pet supply teams. It felt like a real disconnect.
Advice to Management: Senior leadership needs to connect more with individual contributors. Trust your teams and provide more context for strategic decisions before implementing them across the board.
Show more
Pros: I really liked the flexibility of working remote. It's great to manage personal appointments easily. My WFH setup was solid from day one. You save so much time without a commute.
Cons: Peak seasons in the pet supply industry are brutal. You're constantly on calls, which makes work-life balance tough. It's easy to feel drained after long shifts. Sometimes, 40-hour weeks feel like a minimum, not a target.
Advice to Management: Please staff more people during the busy times. It would help prevent burnout for customer support roles. Our team needs more support.
Show more
What is Chewy's policy on remote work for customer service roles, especially for those living outside of Florida?
Chewy offers remote customer service positions, and while many are based in Florida, they do hire remote associates nationwide. The company often provides equipment and requires a stable internet connection for these roles. Check specific job postings for location requirements and eligibility.
