An Online Sales Representative utilizes websites, social media, and online marketing channels to boost sales and conversions, as well as promote a business, product, or service. This involves posting ads in social media to maximize sales, coordinating campaigns and sales activities, and conducting market research.
(Handles email, inquiries from social media, orders from website, Lazada, and Shopee)
- Achieving the monthly sales target
- Finding leads and conducting the necessary follow-up to meet sales quotas.
- Upselling and cross-selling with your clients
- Creating online ads
- Keeping track of online marketing trends
- Taking client orders from Social media, Website, and E-commerce platforms
- Provide proposals to retail orders and route to the proper internal departments on time.
- Serve as a point of contact between online clients and internal departments
- Required to answer social media client inquiries during weekends, holidays, or beyond business hours.
- Timely response and actions to online queries, emails, and messages in different social media and E-commerce platforms.
- Follow the customer and the Internal Standard Operating Procedures (SOPs)
- Provide accurate information on the companys products and services via phone, email, Meta Business, and related platforms.
- Maintaining a healthy scorecard in Lazada and Shoppe (Sales Capability-Sales; Service Capability-Product Reviews, Chat Response, Cancellation Rate, Fulfillment Rate; Product Quality-Product Reviews, Return Rate)
- Monitoring customer satisfaction levels.
- Address any questions or issues customers may have
- Offer solutions based on the client's needs and capabilities
- Engaging with their client and creating a positive relationship with them
- Maintaining client records and compiling weekly and monthly reports
- Participating in any required training
- Prepare Daily Cash in Reports
- Any other related task assigned by the Management.
Requirements
- Bachelors degree in any field
- At least 1 year of experience in sales, e-commerce, marketing, or related fields.
- Strong relationship-building skills
- Outstanding customer service skills
- Able to work independently and manage complex projects and multitask.
- Active in social media posting like TikTok, YouTube, vlog, or any related platforms.
- Knowledgeable in social media and E-commerce Platforms
- Experience in handling online queries and email messages
- Excellent Verbal and written communication skills
- Proficient in MS Office and Google Workspace
- Organizational skills
- Strong attention to detail
- Problem solving
- Data analysis
- Ability to work overtime during regular days and holidays when required.
- Willing to travel within the Philippines and be assigned to any branches when required
